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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136306 Views
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  • 24 likes
  • Mac
    Windows
  • 136306 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52683 Views
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  • 33 likes
  • Windows
  • 52683 Views
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Solved!! [Help] Liked songs and playlists are NOT loading, nothing plays. Only web player works.

PlanFreeCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueLiked songs are not showing and almost all songs either don't play or give me errors. All custom playlists don't play and nothing shows up. Album art doesn't load either...

  • Casual Listener
  • Plan Free Country USA Device Desktop PC Operating System Windows 10   My Question or Issue Liked songs are not showing and almost all songs either don't play or give me errors. All cus...
  • Loxer
  • Spotify Star
  • 9358 Views
  • 4 replies
  • 0 likes
  • album art
    Help
    liked songs
    Playlists
    troubleshoot
  • 9358 Views
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Spotify Desktop App question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the Free plan and using a laptop computer with Windows 7 operating system, and the cou...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • 214 Views
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  • 214 Views
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Metered connection not respected

Hi,Similar to this idea https://community.spotify.com/t5/Android/Android-app-does-not-respect-metered-WiFi-networks/m-p/1921488, the Desktop app does not respect metered connections.This is really very "rude" compared to many other applications.I had...

  • Casual Listener
  • Hi, Similar to this idea https://community.spotify.com/t5/Android/Android-app-does-not-respect-metered-WiFi-networks/m-p/1921488, the Desktop app does not respect metered connections. This is reall...
  • 509 Views
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  • 12 likes
  • 509 Views
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  • 12 likes

History not showing all music played

PremiumUSWindows Windows 10I use a Samsung 8 phone and heard a song and played it multiple times from my Discover Weekly Playlist. I was dumb and forgot to add the song to my Liked List and the Discover Weekly updated today. I went on my desktop comp...

  • Visitor
  • Premium US Windows  Windows 10 I use a Samsung 8 phone and heard a song and played it multiple times from my Discover Weekly Playlist. I was dumb and forgot to add the song to my Liked List ...
  • xEddiex
  • Newbie
  • 579 Views
  • 1 replies
  • 1 likes
  • 579 Views
  • 1 replies
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when i click a song a different one plays

PlanPremiumCountryU.S.ADeviceHP ENVYOperating SystemWindows 10 My Question or Issuesome of my songs are listed in a different order than they are on my other devices and when I click on a song it plays the song that is usually in that spot instead of...

  • Visitor
  • Plan Premium Country U.S.A Device HP ENVY Operating System Windows 10   My Question or Issue some of my songs are listed in a different order than they are on my other devices and when...
  • OneByBoo
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Norton renew license even if i dont have it

PlanFreeCountrylithuaniaDeviceAsus TUF gaming fx504Operating SystemWindows 10 My Question or IssueI have this problem when i turn on my spotify in the top corner it says to renew Norton lisence now i dont own Norton never even installed it but it pop...

  • Newbie
  • Plan Free Country lithuania Device Asus TUF gaming fx504 Operating System Windows 10   My Question or Issue I have this problem when i turn on my spotify in the top corner it says to r...
  • tamasspotify
  • Visitor
  • 324 Views
  • 3 replies
  • 1 likes
  • 324 Views
  • 3 replies
  • 1 likes

High CPU usage for 5-10 minutes after resume from Sleep - GetHandleVerifier

Version1.1.14.475.g566c8bebPlanPremiumCountryRomaniaDevicePCOperating SystemWindows 10 (1903) My Question or IssueHello. Sometimes after I resume my PC from sleep Spotify starts using very high CPU usage. I checked with ProcessExplorer and it seems t...

  • Newbie
  • Version 1.1.14.475.g566c8beb Plan Premium Country Romania Device PC Operating System Windows 10 (1903)   My Question or Issue Hello. Sometimes after I resume my PC from sleep Spotify...
  • 421 Views
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  • 3 likes
  • bug
    CPU
    technical
  • 421 Views
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Current song is indicated wrongly when playing randomly / shuffle

Operating System: Windows 10 When I click on the left bottom album cover, it indicates the wrong song - not the song which is playing. Usually, eg. if I play the "third" song since I have started to play the playlist, which is of course not the third...

  • Casual Listener
  • Operating System: Windows 10   When I click on the left bottom album cover, it indicates the wrong song - not the song which is playing.  Usually, eg. if I play the "third" song since I ...
  • Zyliant
  • Visitor
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
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can't Spotify be better

I have Premium and a Macbook Pro with the latest OS. Number one, my Spotify app on this computer never works. When I open it, nothing loads. It's impossible to use. I've tried all the fixes on this site, and it doesn't work. So then I try to use it o...

  • Regular
  • I have Premium and a Macbook Pro with the latest OS.  Number one, my Spotify app on this computer never works.  When I open it, nothing loads.  It's impossible to use.  I've tried...
  • booradleytron
  • Regular
  • 252 Views
  • 1 replies
  • 1 likes
  • 252 Views
  • 1 replies
  • 1 likes

Is it a way to ask Cortana to save the currently playing song to the library?

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueIs it a way to ask Cortana to save the currently playing song to the library? Button Save to your Liked Songs makes the same. It is very comfortable to use Spotify with Corata whi...

  • Newbie
  • Plan Premium Device Desktop Operating System Windows 10   My Question or Issue Is it a way to ask Cortana to save the currently playing song to the library? Button Save to your Liked Son...
  • 171 Views
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  • Cortana
    Windows 10
  • 171 Views
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Spotify on my PC with Windows 10 does not work

I made the premium account for not more than a week, and after having used it on my personal cell phone, I tried to download it to my PC with Microsoft Store, downloaded it, connected but, if I clicked any music I was looking for and that he proposed...

  • Newbie
  • I made the premium account for not more than a week, and after having used it on my personal cell phone, I tried to download it to my PC with Microsoft Store, downloaded it, connected but, if I click...
  • 158 Views
  • 0 replies
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  • 158 Views
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Solved!! Window Pane Sizing: Friend Activity pane missing with 175% Scaling

PlanPremiumDevice1920x1080 DesktopOperating SystemWindows 10 (tested with Sizer 4.0) My Question or Issue With a resolution of 1920x1080 and 175% scaling, the Friend Activity pane does not display. Compromise by adjusting to 150% scaling.According to...

  • Casual Listener
  • Plan Premium Device 1920x1080 Desktop Operating System Windows 10 (tested with Sizer 4.0)   My Question or Issue  With a resolution of 1920x1080 and 175% scaling, the Friend Activit...
  • vedevese
  • Newbie
  • 2309 Views
  • 2 replies
  • 0 likes
  • design
    Friend Activity
    Interface
    pixels
    scaling
    viewport
    window pane size
  • 2309 Views
  • 2 replies
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Solved!! All playlists are blank, and no songs will load.

PlanFree/PremiumCountryCanadaOperating SystemWindows 10 My Question or IssueI was having an issue where some songs were not loading and could not be added to playlists. I saw someone with a similar issue who fixed it by reinstalling spotif,y, but tha...

  • Casual Listener
  • Plan Free/Premium Country Canada Operating System Windows 10   My Question or Issue I was having an issue where some songs were not loading and could not be added to playlists. I saw som...
  • chinocasanova
  • Newbie
  • 1521 Views
  • 4 replies
  • 1 likes
  • 1521 Views
  • 4 replies
  • 1 likes

Lowering volume in game when gunshots or explosions happen

Whenever a gunshot or explosion it automatically lowers it to fit the volume of the gunshot. It's very irritating please help

  • Visitor
  • Whenever a gunshot or explosion it automatically lowers it to fit the volume of the gunshot. It's very irritating please help
  • 239 Views
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  • 239 Views
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Number of Ads in Wrong Language

PlanFree/PremiumCountry United StatesDeviceWindows LaptopOperating SystemWindows 10 My Question or Issue I'm getting the majority of ads in Spanish suddenly. It seemed to begin about a week or so ago. Checked Country and language settings and IP, all...

  • Newbie
  • Plan Free/Premium Country  United States Device Windows Laptop Operating System Windows 10   My Question or Issue  I'm getting the majority of ads in Spanish suddenly.  ...
  • nonix81
  • Visitor
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
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Data error: track associated with the wrong artist

Web player via Windows 10 This song "Let Me Live"https://open.spotify.com/track/60IwrtqzU9PODPYwun7qQVhttps://open.spotify.com/album/4w71KNUbTq84rVzNF88aM6 seems to be attached to the wrong artist "Franny".The correct artist is Franny Arrietahttps://...

  • Casual Listener
  • Web player via Windows 10   This song "Let Me Live" https://open.spotify.com/track/60IwrtqzU9PODPYwun7qQV https://open.spotify.com/album/4w71KNUbTq84rVzNF88aM6   seems to be attached ...
  • 233 Views
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  • 233 Views
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after a while it automatically jumps back to Browse

PlanFreeCountryGermanyDeviceolder PCOperating SystemWindows XP My Question or IssueThe problem is that after a while it automatically jumps back to Browse no matter which menu item I clicked.Could it be that Spotify is automatically updated after a c...

  • Regular
  • Plan Free Country Germany Device older PC Operating System Windows XP   My Question or Issue The problem is that after a while it automatically jumps back to Browse no matter which men...
  • 285 Views
  • 0 replies
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  • 285 Views
  • 0 replies
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Play button is connected to wrong song

PlanFree/PremiumCountrySwedenDeviceWindows 10Operating SystemWindows 10 My Question or IssueWhen I'm clicking on this button song Lover is start to play, it was on the third place yesterday.

  • Visitor
  • Plan Free/Premium Country Sweden Device Windows 10 Operating System Windows 10   My Question or Issue When I'm clicking on this button song Lover is start to play, it was on the third ...
  • 168 Views
  • 0 replies
  • 0 likes
  • Bug Windows
  • 168 Views
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Solved!! 5.1 Effect how to disable (5.1 Upmix disable)

Hi on the desktop app spofify seems to be expanding the sound to my center speaker and then reducing the sound in my left and right speaker. I want to use the Very High setting but have spofity only play in stereo and not apply any effects which soun...

  • Regular
  • Hi on the desktop app spofify seems to be expanding the sound to my center speaker and then reducing the sound in my left and right speaker. I want to use the Very High setting but have spofity only ...
  • nielrio
  • Gig Goer
  • 2784 Views
  • 3 replies
  • 0 likes
  • 5.1
  • 2784 Views
  • 3 replies
  • 0 likes