Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46785 Views
  • 77 replies
  • 27 likes
  • 46785 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 73210 Views
  • 268 replies
  • 21 likes
  • 73210 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5141 Views
  • 1 replies
  • 6 likes
  • 5141 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145212 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145212 Views
  • 0 replies
  • 26 likes

spotify will not load

Plan premiumFree/PremiumCountry canada Device HP laptop(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System windows 10 home(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuespotify will not load the home page. it remains stal...

  • Roadie
  • Plan premium Free/Premium Country canada   Device HP laptop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System windows 10 home (iOS 10, Android Oreo, Windows 10,etc...
  • coalminecanary
  • Roadie
  • 523 Views
  • 3 replies
  • 0 likes
  • 523 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify aint loud enough

PlanPremiumCountryGreeceDeviceCustom PCOperating SystemWindows 10 My Question or IssueI am trying to get spotify to be a bit more loud but the volume does not go as high as i would like it to go

  • Casual Listener
  • Plan Premium Country Greece Device Custom PC Operating System Windows 10     My Question or Issue I am trying to get spotify to be a bit more loud but the volume does not go as h...
  • Satan_
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Streaming podcast to living room receiver

I typically sit down at my desktop win10 machine, and stream music to my living room yamaha reciever. This works totally fine for any music I play. However it does NOT work with podcasts. All podcasts do not work, you click the play button and nothin...

  • Newbie
  • I typically sit down at my desktop win10 machine, and stream music to my living room yamaha reciever.  This works totally fine for any music I play.   However it does NOT work with podcas...
  • Elena
  • Moderator
  • 632 Views
  • 1 replies
  • 0 likes
  • Podcasts
  • 632 Views
  • 1 replies
  • 0 likes

Strange search result

When I search for Tan Dun (a chinese composer who is present on Spotify) and add to the search string a title of one of his pieces (prayer and blessing) I get only one result: a podcast by Mahmoud Ali Al banna. That is weird!! PlanFree/PremiumCountry...

Knipsel.JPG
  • Casual Listener
  • When I search for Tan Dun (a chinese composer who is present on Spotify) and add to the search string a title of one of his pieces (prayer and blessing) I get only one result: a podcast by Mahmoud Al...
  • Sebasty
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pc

Hola, tengo un problema cuando trato de manipular el spotify pc con mi celular se corta la música y no reproduce nada de lo que uno le pide. Alguna solución para esto

  • Newbie
  • Hola, tengo un problema cuando trato de manipular el spotify pc con mi celular se corta la música y no reproduce nada de lo que uno le pide. Alguna solución para esto 
  • Mario
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

'Remember Me' option is always selected by default

PlanPremium Operating SystemWindows 10 When using the Windows 10 Spotify app, the 'Remember Me' option is always selected by default. On public or shared computers, the email or username used to log in remains populated and the 'Remember Me' option i...

  • Casual Listener
  • Plan Premium   Operating System Windows 10   When using the Windows 10 Spotify app, the 'Remember Me' option is always selected by default. On public or shared computers, the email o...
  • PaafSpace
  • Visitor
  • 1366 Views
  • 3 replies
  • 1 likes
  • 1366 Views
  • 3 replies
  • 1 likes

Windows Desktop Picture Issues

I have been trying to upload a profile picture and/or a playlist picture on my Spotify. I have the latest version of windows and I downloaded Spotify from both Spotify.com and the windows app store. I'm honestly out of things to do, please help. Belo...

  • Visitor
  • I have been trying to upload a profile picture and/or a playlist picture on my Spotify. I have the latest version of windows and I downloaded Spotify from both Spotify.com and the windows app store. ...
  • AeroZ
  • Composer
  • 296 Views
  • 1 replies
  • 0 likes
  • Other
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't see anything to do with socials on my spotify

Plan Premium Country United Kingdom Device PC Desktop Operating System Windows 10 My Question or Issue One day my Spotify stopped showing my friends activity, the monthly listeners, the followers I have and I can't follow other accounts. I have tried...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PC Desktop Operating System Windows 10 My Question or Issue One day my Spotify stopped showing my friends activity, the monthly listeners,...
  • Katerina
  • Spotify Legend
  • 888 Views
  • 4 replies
  • 0 likes
  • 888 Views
  • 4 replies
  • 0 likes

[Desktop] Cannot open app

I moved Spotify to my HDD to create space. When I tried starting it up, the app wouldn't load. I then uninstalled completely and reinstalled, still not opening. I tried moving the app to C:\Program Files (x86) , still no luck.

  • Casual Listener
  • I moved Spotify to my HDD to create space. When I tried starting it up, the app wouldn't load. I then uninstalled completely and reinstalled, still not opening. I tried moving the app to C:\Prog...
  • webshite
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Media windows DISABLE how?!

Hello, how do I disable this? You removed this option from settings. Why tf would you even do that???? Thanks 

01.jpg
  • Regular
  • Hello,    how do I disable this? You removed this option from settings. Why tf would you even do that????   Thanks  
  • realmack
  • Regular
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Can’t log into desktop Spotify

PlanPremiumCountryUSADeviceDell laptop My Question or IssueMy Spotify was going offline for a couple of days even though I was connected to WiFi. I tried turning the laptop off and on again and nothing happened so I uninstalled and reinstalled Spotif...

  • Casual Listener
  •   Plan Premium Country USA Device Dell laptop   My Question or Issue My Spotify was going offline for a couple of days even though I was connected to WiFi. I tried turning the lap...
  • Sebasty
  • Community Legend
  • 19749 Views
  • 3 replies
  • 1 likes
  • 19749 Views
  • 3 replies
  • 1 likes

Superuser Contribution Multiple Selection

This really **bleep**. I cannot select more than one song. I could do it before the update came. How can I add hundreds of songs one by one? Before the update came, I could select all my songs with ctrl + a, and select the songs in the range i want w...

  • Visitor
  • This really **bleep**. I cannot select more than one song. I could do it before the update came. How can I add hundreds of songs one by one? Before the update came, I could select...
  • user-removed
  • Not applicable
  • 596 Views
  • 3 replies
  • 3 likes
  • 596 Views
  • 3 replies
  • 3 likes

Followed playlist not updating on desktop

PlanPremium Family AccountCountryUnited StatesDeviceDell laptopOperating SystemWindows 10 My Question or IssueA playlist that I follow does not have the most up-to-date version on the web player. When I look at it on the web player, 4 hours of songs ...

  • Casual Listener
  • Plan Premium Family Account Country United States Device Dell laptop Operating System Windows 10   My Question or Issue A playlist that I follow does not have the most up-to-date versi...
  • Mwilkosz
  • Casual Listener
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows Desktop can't disable Shuffle

PlanFreeCountryUnited Kingdom (England)DeviceWindows PC + Google HomeOperating SystemWindows 10 My Question or IssueIn the past, when using the Desktop App on my Windows 10 PC to control music streaming from my Google Home Mini, I've been able to hav...

  • Newbie
  • Plan Free Country United Kingdom (England) Device Windows PC + Google Home Operating System Windows 10   My Question or Issue In the past, when using the Desktop App on my Windows 10 P...
  • Ivan
  • Spotify Legend
  • 980 Views
  • 1 replies
  • 1 likes
  • 980 Views
  • 1 replies
  • 1 likes

Superuser Contribution Impossible to remove items from Recently Played

As you know, if you remove something from Recently Played list, it continues showing on Home, under Recently Played.I've seen many complaints about this, and Spotify guys allways answer something like "If you don't enjoy this feature, post an idea".G...

  • Newbie
  • As you know, if you remove something from Recently Played list, it continues showing on Home, under Recently Played. I've seen many complaints about this, and Spotify guys allways answer something l...
  • Katerina
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Allow upload of screen shots when reporting bugs

Sometimes a picture is worth 1,000 words which is why it would be a great idea to allow users to upload screen shots which clearly shows UI and other issues.

  • Regular
  • Sometimes a picture is worth 1,000 words which is why it would be a great idea to allow users to upload screen shots which clearly shows UI and other issues.
  • james_blonde
  • Regular
  • 1007 Views
  • 6 replies
  • 0 likes
  • Desktop
    Other
  • 1007 Views
  • 6 replies
  • 0 likes

Superuser Contribution No aparece ninguna cancion, album vacios

PlanFreeCountryPeruOperating SystemWindows 10My Question or IssueTengo problemas con el app de spotify para windows 10. Los albums salen vacios, sin canciones. Todas las playlist me aparecen vacias. Algunas canciones que aparecen, no se reproducen, s...

  • Visitor
  • Plan Free Country Peru Operating System Windows 10 My Question or Issue Tengo problemas con el app de spotify para windows 10. Los albums salen vacios, sin canciones. Todas las playlist me apa...
  • Mario
  • Spotify Legend
  • 1578 Views
  • 1 replies
  • 0 likes
  • 1578 Views
  • 1 replies
  • 0 likes

Solved!! I cannot change my album art.

I have checked youtube videos, reinstalled spotify and restarted my pc, still nothing. Does anyone else have this problem? 

ugh.png
  • Casual Listener
  • I have checked youtube videos, reinstalled spotify and restarted my pc, still nothing. Does anyone else have this problem?  
  • EthanS1
  • Community Legend
  • 815 Views
  • 3 replies
  • 0 likes
  • album art
    Help
  • 815 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't upload a cover

Hi, there! So, I got a problem. I wanted to upload a cover but it didn’t work for some reason. I tried every solution I could find. I logged out and in, I took a look at my settings, and I looked for a tutorial on YouTube. But no – oh – pe! I can’t u...

  • Visitor
  • Hi, there!   So, I got a problem. I wanted to upload a cover but it didn’t work for some reason. I tried every solution I could find. I logged out and in, I took a look at my settings, and I l...
  • Scyasa
  • Visitor
  • 662 Views
  • 2 replies
  • 0 likes
  • 662 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution local files on desktop verion and mobile phone

PlanPremiumCountryGermanyDevicePC and IPhone SEOperating SystemIOS 13.3.1 , Windows 10 My Question or IssueSo after I found out that it's currently impossible to add local music to Spotify on the Windows 10 Desktop App, I tried a different way to get...

  • Casual Listener
  • Plan Premium Country Germany Device PC and IPhone SE Operating System IOS 13.3.1 , Windows 10   My Question or Issue So after I found out that it's currently impossible to add local mu...
  • Elena
  • Moderator
  • 753 Views
  • 3 replies
  • 0 likes
  • 753 Views
  • 3 replies
  • 0 likes