Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1403 Views

0 replies

2 likes

  • 1403 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144634 Views

83 replies

27 likes

  • 144634 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129411 Views

294 replies

22 likes

  • 129411 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10899 Views

1 replies

6 likes

  • 10899 Views
  • 1 replies
  • 6 likes

Spotify not working

PlanFreeCountry DevicePCOperating SystemWindows 10 My Question or IssueWhen i start playing a playlist, it starts with the first song when i have shuffle off which is perfectly normal, but after playing this song for 30 seconds or more or less, it st...

Casual Listener

Plan Free Country   Device PC Operating System Windows 10   My Question or Issue When i start playing a playlist, it starts with the first song when i have shuffle off which is pe...

stefantns

Casual Listener

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

The scroll bar gets stuck and starts jittering when you scroll down far enough in podcast lists

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10 My Question or IssueWhen browsing far enough down in podcast listings the scroll bar will get stuck and start jittering. The resulting flickering makes the list unreadable.

Newbie

Plan Premium Country Finland Device PC Operating System Windows 10   My Question or Issue When browsing far enough down in podcast listings the scroll bar will get stuck and start jitt...

455 Views

0 replies

0 likes

  • 455 Views
  • 0 replies
  • 0 likes

Spotify cannot play music in app or web browser for Windows 10

PlanPremiumCountryUKDeviceiPhone X and a PCOperating SystemiOS 13.4.1, Windows 10 My Question or IssueI cannot listen to any music on my Windows 10 PC, either using the app or through the web player. I get 5minutes at most, then nothing until I resta...

Visitor

Plan Premium Country UK Device iPhone X and a PC Operating System iOS 13.4.1, Windows 10   My Question or Issue I cannot listen to any music on my Windows 10 PC, either using the app o...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crossfade not working in custom playlist

I have crossfade enabled for 5 seconds, but it only works on Radio playlists. It doesn't work on my custom playlists. Anybody else have this issue?

Casual Listener

I have crossfade enabled for 5 seconds, but it only works on Radio playlists. It doesn't work on my custom playlists.   Anybody else have this issue?

Mario

Spotify Legend

4628 Views

3 replies

0 likes

Crossfade
  • 4628 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify mutes itself on bluetooth when audio in any other player is paused or stopped.

PlanFree/PremiumCountryUSDeviceDesktopOperating SystemWindows 10 My IssueWhile playing Spotify over bluetooth, if I start playing any player with audio, Spotify mutes itself when I pause the other player, or when the audio in that player ends. For ex...

Casual Listener

Plan Free/Premium Country US Device Desktop Operating System Windows 10   My Issue While playing Spotify over bluetooth, if I start playing any player with audio, Spotify mutes itself ...

Mario

Spotify Legend

4528 Views

3 replies

0 likes

Glitch
mute
muted
Troubleshooting
  • 4528 Views
  • 3 replies
  • 0 likes

Superuser Contribution Erro 17 Windows 7

PlanPremiumCountryBrasil DeviceNotebook Vaio Core i5Operating SystemWindows 7 My Question or IssueEstava utilizando o aplicativo no meu computador mas não reproduzia as músicas ao acionar o play. Seguindo as instruções da comunidade removi o aplicati...

Casual Listener

Plan Premium Country Brasil   Device Notebook Vaio Core i5 Operating System Windows 7   My Question or Issue Estava utilizando o aplicativo no meu computador mas não reproduzia...

WilianAltelino

Casual Listener

1076 Views

2 replies

0 likes

  • 1076 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot search artists or songs [Webplayer]

PlanFreeCountryUSADevice(Desktop)Operating System( Windows 10 ) My Question or IssueI have noticed that the search feature works on my web browser when I'm not logged in, but will not work when logged in to spotify. The computer App has the same issu...

Regular

Plan Free Country USA Device (Desktop) Operating System ( Windows 10 )   My Question or Issue I have noticed that the search feature works on my web browser when I'm not logged in, but...

liperat

Gig Goer

4393 Views

7 replies

0 likes

  • 4393 Views
  • 7 replies
  • 0 likes

Superuser Contribution Autoplay music by start application

It would be nice if anyone knows how to configure desktop spotify to automatically start music when the application startsThanks in advancePlanFree/PremiumDevice(PC)Operating System(Windows 10) My Question or Issue

Visitor

It would be nice if anyone knows how to configure desktop spotify to automatically start music when the application starts Thanks in advance Plan Free/Premium Device (PC) Operating System (Win...

Ivan

Spotify Legend

692 Views

1 replies

0 likes

autoplay
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Continuous issues with desktop app in windows 10

Device(Lenovo Flex 14 Laptop)Operating System(Windows 10) My Question or Issue I’m wondering why the constant glitches that I’ve seen on the help questions repeatedly aren’t being rectified. I find lately I’m spending more time trying to fix problems...

Casual Listener

Device (Lenovo Flex 14 Laptop) Operating System (Windows 10)   My Question or Issue   I’m wondering why the constant glitches that I’ve seen on the help questions repeatedly aren’t b...

Mario

Spotify Legend

1527 Views

9 replies

4 likes

  • 1527 Views
  • 9 replies
  • 4 likes

Solved!! When I listen to a secret playlist, what's visible in my friend feed?

Plan: PremiumCountry: United States of AmericaDevice: ASUS LaptopOperating System: Windows 10 My Question or IssueWhen I'm listening to a secret playlist, what's visible in the friend feed? Is it the song and band/singer or does it include the playli...

Newbie

Plan: Premium Country: United States of America Device:  ASUS Laptop Operating System: Windows 10   My Question or Issue When I'm listening to a secret playlist, what's...

Emilia_8

Community Legend

20026 Views

1 replies

1 likes

  • 20026 Views
  • 1 replies
  • 1 likes

Audio streaming stutters

Operating SystemWindows 10 My Question or IssueSince yesterday the audio has been constantly stuttering on Spotify for desktop. Other threads on here seem to imply the problem is with the computer's performance but the one I'm using is definitely pow...

Visitor

Operating System Windows 10   My Question or Issue Since yesterday the audio has been constantly stuttering on Spotify for desktop. Other threads on here seem to imply the problem is with th...

806 Views

0 replies

1 likes

  • 806 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't Change Order Of Songs On Playlists

I'm using the desktop app. Up until recently, I was able to sort my playlists by title, artist, or album, now I can't do anything to sort it. I can't even drag them into place, and there is no sorting option at all. This is my playlist, I am the crea...

Visitor

I'm using the desktop app. Up until recently, I was able to sort my playlists by title, artist, or album, now I can't do anything to sort it. I can't even drag them into place, and there is no sortin...

Finsup574

Casual Listener

1179 Views

4 replies

2 likes

  • 1179 Views
  • 4 replies
  • 2 likes

Superuser Contribution This song cant be played

PlanPremiumCountryGermanyDeviceWindows 10 64 bit - PC self madeAMD Ryzen 5 - 1600 Six CoreNvidia GTX 770Asus Xonar DX My Question or IssueMy Spotify ist not working properly anymore. Every time i want to play a Song i just get the message that the so...

Casual Listener

Plan Premium Country Germany Device Windows 10 64 bit - PC self made AMD Ryzen 5 - 1600 Six Core Nvidia GTX 770 Asus Xonar DX   My Question or Issue My Spotify ist not working properl...

ChrisKinsman

Casual Listener

594 Views

2 replies

0 likes

  • 594 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sync-problems with Windows and Android

PlanPremium CountryGermany DeviceDesktop PC, Samsung Galaxy A70 Operating SystemWindows 10, Android 10 My Question or IssueHello,first of all I want to excuse for my bad english ^^Now to my Issue:My problem is, that my Spotify App on my PC doesn't sy...

Visitor

Plan Premium   Country Germany   Device Desktop PC, Samsung Galaxy A70   Operating System Windows 10, Android 10   My Question or Issue Hello, first of all I want to...

Eni

Moderator

466 Views

2 replies

0 likes

  • 466 Views
  • 2 replies
  • 0 likes

I cant open spotify

Ok, so that is what happens when i try to open spotify. This started happening right now, and I dont think i did anything that could cause this. Hope you can solve this.

Visitor

Ok, so that is what happens when i try to open spotify. This started happening right now, and I dont think i did anything that could cause this. Hope you can solve this.

OneByBoo

Roadie

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Speaker only playing left channel

PlanFreeCountryUKDevicePC Operating SystemWindows 10 My Question or IssueI just plugged in my UMC404HD audio interface to my speakers (BEHRINGER MS40s) - this is all connected via USB to my PC. Every other programme/website outputs stereo, except for...

Casual Listener

Plan Free Country UK Device PC  Operating System Windows 10   My Question or Issue I just plugged in my UMC404HD audio interface to my speakers (BEHRINGER MS40s) - this is all con...

madmetal

Regular

25670 Views

26 replies

4 likes

  • 25670 Views
  • 26 replies
  • 4 likes

Spotify Keeps Skipping Songs

PlanPremiumCountryUnited States of AmericaDeviceGygabyte AERO 15Operating SystemWindows 10, 64bit My Question or IssueHello. Spotify playlists and podcasts keep skipping immediately upon pressing play. They don't load, and just skip to the next one, ...

Visitor

Plan Premium Country United States of America Device Gygabyte AERO 15 Operating System Windows 10, 64bit   My Question or Issue Hello.  Spotify playlists and podcasts keep skippin...

OneByBoo

Roadie

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Friend Activity displaying wrong information

PlanPremiumCountryHungaryDevicePCOperating SystemWindows 10 My Question or IssueSo I've noticed as of recently that the playlist/artist/album, the 3rd line below every friend in the Friend Activity is sometimes displaying just outright wrong informat...

Regular

Plan Premium Country Hungary Device PC Operating System Windows 10   My Question or Issue So I've noticed as of recently that the playlist/artist/album, the 3rd line below every friend...

Emryss

Regular

1610 Views

2 replies

2 likes

  • 1610 Views
  • 2 replies
  • 2 likes

A firewall may be blocking Spotify

PlanPremiumCountryUSADeviceAsus Zenbook ProOperating SystemWindows 10 (dual partition with Ubuntu) My Question or IssueI recently decided to switch from using Linux (Ubuntu) on my Zenbook to Windows. However, I am getting this error message when tryi...

Casual Listener

Plan Premium Country USA Device Asus Zenbook Pro Operating System Windows 10 (dual partition with Ubuntu)   My Question or Issue I recently decided to switch from using Linux (Ubun...

1233

Casual Listener

4316 Views

1 replies

1 likes

authentication
firewall
proxy
  • 4316 Views
  • 1 replies
  • 1 likes