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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136131 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136131 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52541 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52541 Views
  • 0 replies
  • 33 likes

App keeps playing the next song from a different playlist

PlanPremiumCountryUSADeviceiPhone X, PC (Windows)Operating SystemiOS 12 (up-to-date), Windows 10 (up-to-date) My Question or IssueAs I play songs from other playlists such as Discover Weekly, the next song immediately reverts to another heavily-used ...

  • Visitor
  • Plan Premium Country USA Device iPhone X, PC (Windows) Operating System iOS 12 (up-to-date), Windows 10 (up-to-date)   My Question or Issue As I play songs from other playlists such as...
  • 412 Views
  • 0 replies
  • 0 likes
  • 412 Views
  • 0 replies
  • 0 likes

Ad won't play and has to be closed to fix issues

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10My Question or IssueSpotify goes to play an ad but the ad just stops. It isn't a connection issue or me just pausing it. It actually says the ad is playing but it never actually does....

  • Casual Listener
  • Plan Free Country United States Device Desktop Operating System Windows 10 My Question or Issue Spotify goes to play an ad but the ad just stops. It isn't a connection issue or me just pausi...
  • MauriceMV
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Daily Mixes don't show up anymore

PlanPremium Operating SystemWindows 10 My Question or IssueI don't have any daily mixes anymore. I already only had 2 or 1, then it dropped to 1. I thought it was normal but now I have NONE. I listen to a wide range of music. Also missing on my phone...

  • Newbie
  • Plan Premium   Operating System Windows 10   My Question or Issue I don't have any daily mixes anymore. I already only had 2 or 1, then it dropped to 1. I thought it was normal but n...
  • A_Musicophile
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Playlist Cover Images | Image files not appearing

PlanPremiumCountryUnited StatesDeviceHP PavilionOperating SystemWindows 10 My Question or IssueI've been having an issue of late where I want to change the cover images for my playlists, however when I am prompted to do so the images I downloaded on ...

  • Casual Listener
  • Plan Premium Country United States Device HP Pavilion Operating System Windows 10   My Question or Issue I've been having an issue of late where I want to change the cover images for m...
  • ItzWyzard
  • Casual Listener
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

No thumbs down option or negative button to hit?

The option to thumbs up or down has disappeared. There were a heart and a negative sign for a bit and now it's just a heart. I hear the same music over and over with now no option to explore new music. I ALWAYS listen to the radio to search for somet...

  • Visitor
  • The option to thumbs up or down has disappeared. There were a heart and a negative sign for a bit and now it's just a heart. I hear the same music over and over with now no option to explore new musi...
  • nysteve
  • Roadie
  • 322 Views
  • 1 replies
  • 4 likes
  • 322 Views
  • 1 replies
  • 4 likes

Offline Song Storage keeps resetting to default.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHey there, I just switched over from standalone Spotify to Spotify for Windows 10. I'm trying to change the offline song storage to the location where I had downloaded all my...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Hey there, I just switched over from standalone Spotify to Spotify for Windows 10. I'm trying to c...
  • Loxer
  • Spotify Star
  • 884 Views
  • 1 replies
  • 1 likes
  • 884 Views
  • 1 replies
  • 1 likes

Songs don't appear as liked on the artists page

PlanFreeCountryRomania Operating SystemWindows 10 My Question or IssueRecently switched from premium to free and noticed that some of the songs that I liked don't appear as liked on the artists page, and for some, not even the album appears on the ar...

  • Visitor
  • Plan Free Country Romania   Operating System Windows 10   My Question or Issue Recently switched from premium to free and noticed that some of the songs that I liked don't appear a...
  • 226 Views
  • 0 replies
  • 1 likes
  • 226 Views
  • 0 replies
  • 1 likes

Spotify app closes

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueI have many different audio outputs set up on my pc. When I choose to use any output other than my headphones, Spotify closes when I press play. If I set my output to headphones it p...

  • Casual Listener
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue I have many different audio outputs set up on my pc. When I choose to use any output other than my headphones,...
  • SehirMerkezi
  • Casual Listener
  • 476 Views
  • 4 replies
  • 1 likes
  • 476 Views
  • 4 replies
  • 1 likes

[Desktop][Your Library] BUG: Every song that plays is automatically liked

When i play the next song on spotify desktop 1.1.10.540.gfcf0430f it automatically gets added to my liked songs. See this screencap: https://cl.ly/2aaf6a04364c

  • Visitor
  • When i play the next song on spotify desktop 1.1.10.540.gfcf0430f it automatically gets added to my liked songs. See this screencap: https://cl.ly/2aaf6a04364c
  • OneByBoo
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • Desktop
    Your Library
  • 312 Views
  • 1 replies
  • 0 likes

I can't do anything

I can't play music or see friend activity. the only music i can play is what is currently saved on my pc. On top of that I can't see artist i've followed, all my playlists are empty, and saved songs and albums are gone. It started when i downloaded a...

  • Casual Listener
  • I can't play music or see friend activity. the only music i can play is what is currently saved on my pc. On top of that I can't see artist i've followed, all my playlists are empty, and saved songs ...
  • Bfilms
  • Casual Listener
  • 619 Views
  • 4 replies
  • 0 likes
  • 619 Views
  • 4 replies
  • 0 likes

Can't change playlist image

I have several playlists but for one I cannot change the old image I uploaded once. If I pick a new image, it loads and shows the new image. When I then click away from that playlist and back, then the old image is shown again. Restarted the client, ...

  • Music Fan
  • I have several playlists but for one I cannot change the old image I uploaded once. If I pick a new image, it loads and shows the new image. When I then click away from that playlist and back, then t...
  • Loxer
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Liked records

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueYou now get a love heart next to tracks to indicate that a track is liked, however this doesnt seem to be consistent. As you can see from the screen shot. the track Grace, ive...

  • Roadie
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue You now get a love heart next to tracks to indicate that a track is liked, however this doesnt seem...
  • Loxer
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Desktop player does not play songs or show under volume mixer

PlanPremiumCountryUnited StatesDeviceDell XPS LaptopOperating SystemWindows 10 My Question or IssueThis has been an ongoing issue with Spotify's desktop player for me. When I try to play a song nothing happens. The playback area (see bottom of attach...

  • Casual Listener
  • Plan Premium Country United States Device Dell XPS Laptop Operating System Windows 10   My Question or Issue This has been an ongoing issue with Spotify's desktop player for me. When I...
  • Loxer
  • Spotify Star
  • 1966 Views
  • 3 replies
  • 0 likes
  • 1966 Views
  • 3 replies
  • 0 likes

Just a quick question pls help

PlanFree/PremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my liked songs playlist has my entire library on my computer 10,000+ songs i guess my (s...

  • Casual Listener
  • Plan Free/Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • OneByBoo
  • Community Legend
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Superuser Contribution latest update lag and unresponsive

PlanPremiumCountryIndonesiaDevice Operating SystemWindows 10 My Question or Issuelatest spotify update causing an annoying problem, when I clicked play, it will not respond instantly but took 15-20 seconds, sliding volume as well, changing music even...

  • Regular
  • Plan Premium Country Indonesia Device   Operating System Windows 10   My Question or Issue latest spotify update causing an annoying problem, when I clicked play, it will not resp...
  • bramvera
  • Regular
  • 844 Views
  • 2 replies
  • 2 likes
  • Lag
    slow
    unresponsive
  • 844 Views
  • 2 replies
  • 2 likes

Add local music instead of starting over with search

I have a lot of local files and instead of trying to add those local files to Spotify playlist I'd like to start new playlists based upon those artists and songs but I don't want to have to search for every track or artist to create playlists. If I a...

  • Regular
  • I have a lot of local files and instead of trying to add those local files to Spotify playlist I'd like to start new playlists based upon those artists and songs but I don't want to have to search fo...
  • OneByBoo
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • local
    Local files for Spotify Mobile
  • 288 Views
  • 1 replies
  • 0 likes

Spotify installer hangs - Can't be uninstalled - "Have you tried restarting" 🙄

Every blue moon, the Spotify installer fails. The reason it fails, is that System is holding on to Spotify.exe in the roaming directory for some reason. It doesn't show up in the processes tab, its just a ghost handle, probably because Spotify didn't...

  • Gig Goer
  • Every blue moon, the Spotify installer fails.   The reason it fails, is that System is holding on to Spotify.exe in the roaming directory for some reason. It doesn't show up in the processes t...
  • bar10dr
  • Gig Goer
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

THE SOUNDS OF SPOTIFY Playlists not loading

PlanPremiumCountryUSADevice(iPhone X, iPad, Windows)Operating System(iOS 10, Windows 10) My Question or IssueI am trying to browse THE SOUNDS OF SPOTIFY playlists....and the playlists don't load past The Sound of Austropop on every single device I tr...

  • Visitor
  • Plan Premium Country USA Device (iPhone X, iPad, Windows) Operating System (iOS 10, Windows 10)   My Question or Issue I am trying to browse THE SOUNDS OF SPOTIFY playlists....and the ...
  • Loxer
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • loading issues
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! [Win10 desktop] UI Bug in menus

PlanPremiumCountryIsreal Operating Systemwin 10 desktop My Question or Issuethe UI says "copy Spotify URI" instead of URL

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  • Casual Listener
  • Plan Premium Country Isreal     Operating System win 10 desktop   My Question or Issue the UI says "copy Spotify URI" instead of URL 🙂
  • Loxer
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Desktop App Only Plays for 6 Seconds

PlanPremiumCountryUSDeviceLaptopOperating SystemWindows 10 My Question or IssueMy desktop app will only play a song for about 6-8 seconds and then just freeze for no reason and no matter if I skip the whole song or skip 10 seconds the song just will ...

  • Visitor
  • Plan Premium Country US Device Laptop Operating System Windows 10   My Question or Issue My desktop app will only play a song for about 6-8 seconds and then just freeze for no reason a...
  • Loxer
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes