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Unable to delete empty folders

Unable to delete empty folders

Plan

Premium

Country

 

Device

Windows Surface Laptop

Operating System

Windows 10

 

My Question or Issue

I have several totally empty folders (no playlists/albums/etc.) which I can't delete on desktop or mobile. Nothing happens at all when I click delete. How can I fix this and delete these folders?

Reply
1 Reply

Hey there @user-removed,

 

Thanks for reaching out to us 🙂

 

We'd suggest you restart the device and then log out and log back in again. By doing that any changes can be synced up.

 

If that doesn't do the trick, you can give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not leading to any issues. Then you can try again deleting the folders.

 

Keep us posted! We'll be right here if you have any questions.

 

Ver Moderator
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