It constantly says I'm offline even though I have a secure internet connection

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It constantly says I'm offline even though I have a secure internet connection

BrutePuvi
Casual Listener

 

Plan

Free

Country

Singapore

Device

The older Asus A45V

Operating System

Windows 10

 

My Question or Issue

It's constantly saying I'm in "Offline Mode" and that I need to be online to access everything. (Error code:4). It says at the top "No internet connection detected" even though I have a perfectly good ethernet cable running into my laptop. I just downloaded the app a couple minutes ago and I have searched through the questions similar to mine but none of the solutions work.

Screenshot (112).png
29 Replies

Novy
Moderator
Moderator

Hi @zeynepaydin

 

Thanks for getting back to us. 

 

Just to confirm, are you having the same issue on a different device?

 

Also, do you notice the same behavior when you're using the web player? 

 

Keep us posted.

NovyModerator
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zeynepaydin
Music Fan

Spotify Web Player works completely fine. I am experiencing this issue on my MacBook Air which has macOS Big Sur version 11.2.3.

Novy
Moderator
Moderator

Hi again @zeynepaydin

 

Thanks for your reply. 

 

Could you let us know if the app is working as expected or if it also says it's offline when you log in to your account using a phone or a different computer?

 

We'll be on the lookout. 

NovyModerator
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kaganakbdk
Casual Listener

I've the same problem, playlists think I'm offline but I can play songs somehow. It looks like this.Ekran görüntüsü 2021-04-10 215113.jpg

Novy
Moderator
Moderator

Hey there @kaganakbdk

 

Thanks for reaching out to us 🙂

 

Would you mind letting us know if you've already tried any of the troubleshooting steps in this thread? This will help us give you better suggestions. 

 

Also, could you send over the OS version on your device?

 

Keep us posted.

NovyModerator
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zeynepaydin
Music Fan

It's the same for my iPhone. In the Spotify app of my iPhone, Spotify constantly says 'Connecting...' and cannot connect to the network whenever I am connected to WiFi but it perfectly works with the cellular network. Still, on my iPhone, I can somehow play the songs in my playlists that are not downloaded.

IMG_1846.PNG

Novy
Moderator
Moderator

Hey @zeynepaydin

 

Thanks for your reply and for trying everything we've suggested. 

 

Could you confirm the exact Spotify version you're currently running on both devices? 

 

We'll be right here.

NovyModerator
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zeynepaydin
Music Fan

I currently use Version 8.6.16.1012 on my iPhone and Version 1.1.56.595.g2d2da0de on my MacBook Air.

kaganakbdk
Casual Listener

I've tried all of the troubleshooting guides this topic provided. My pc version of the app is 1.1.56.595.g2d2da0de-a and my OS version is Windows Pro 20H2. Android app suffers from the same problem as well and its version is 8.6.16.1041.

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for getting back to us with this info. 

 

We've reported this to the team in charge, and they're currently looking into it.  

 

In this case, we’d recommend adding your +VOTE to this Ongoing Issue. You can also subscribe to it by clicking the three-dot menu next to the title and we’ll keep you updated with any relevant updates there.

 

We'll be here if anything else comes up.

 

Cheers!

NovyModerator
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