Local files won't play on desktop

[CertifiedViber]

Plan

Premium

Country

United States

Device

Laptop, PC

Operating System

Windows 10

Added some local files to my Spotify on my computer. Have done this before and they always work but this time they all upload but when I click on them they don't play and just sit at 0:00. Anyone know how to fix this.

[Elena]

Hey there @CertifiedViber,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?

If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.

Then, you could try to remove all the local files you've uploaded on the app and try syncing them again. It might be good to create new folders with the files and connect those.
 

Keep us in the loop here.