Local files

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Local files

Hamoodi
Regular

Hello,

I'm trying to send my PC local files to my phones (IOS and Samsung) and i've searched every where but couldn't know how to do it

I did the things in my firewall and all but still nothing

Can anyone help plz ?

Thanks.

18 Replies

Re: Local files

Nico
Rock Star 17
Rock Star 17

Hey @Hamoodi! Welcome to the Spotify Community. ^^

 

That doesn't sound cool.

Please check the following:

  • You're logged in to the same account on both your desktop and your mobile or tablet.
  • Your devices are connected to the same WiFi network.
  • You have the latest version of the Spotify app installed (on both devices).
  • Your device's firmware is up-to-date. 

Let me know how it goes! ^^

Peace

NicoRock Star 17
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Re: Local files

Hamoodi
Regular

Hi @

Re: Local files

Nico
Rock Star 17
Rock Star 17

@Hamoodi 

 

Spotify supports these formats:

  • .mp3
  • .m4p (unless it contains video)
  • .mp4 (if QuickTime is installed on your computer)

Some of your tracks may be protected in restricted formats. You can install QuickTime on your desktop to allow most of these tracks to be played on Spotify. Do your songs have the right format in order to get played?

 

And have you tried reinstalling your app to see if that fixes this issue? If not here's a step by step tutorial

 

Pece

NicoRock Star 17
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If you appreciate my answer, maybe give me a Like.
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Re: Local files

Hamoodi
Regular

@

Re: Local files

Nico
Rock Star 17
Rock Star 17

@Hamoodi 

 

I'm not sure that your firewall causes this.

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

 

Peace

NicoRock Star 17
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If you appreciate my answer, maybe give me a Like.
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Re: Local files

Hamoodi
Regular

@

Re: Local files

Nico
Rock Star 17
Rock Star 17

@Hamoodi 

 

What have you done with your firewall? And what do you mean with it worked 'with the test'?

 

Keep me posted!

Peace

NicoRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
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Re: Local files

Hamoodi
Regular

@

Re: Local files

Nico
Rock Star 17
Rock Star 17

@Hamoodi 

Good morning to you as well! ^^

Could you if this is happening on another Premium account? You can do this in one of two ways:

  • ask a friend with a Premium account to try uploading the Local Files on your  account
  • create a new account and upgrade to Premium
    • if Local Files work on the new account, then the issue is with your old account; you can reach out to CS and they will help you transfer your content over from the old account to the new one, and then close the old one

Keep me posted! ^^

Peace

 

NicoRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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