Help Wizard

Step 1


Lost Profile and Playlist

Lost Profile and Playlist

I tried removing Spotify from my Facebook account and it deleted my Spotify account entirely. When I tried to sign into Spotify solo, not using facebook, it created a new account and my playlist is no longer there.  Any way I can have my old account back? 

2 Replies

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to lend a hand to get you back to your original account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

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I did that and that's how I ended up here. But thanks for the advice on replying to the email directly. 

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