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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2087 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150751 Views

83 replies

27 likes

  • 150751 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138730 Views

294 replies

22 likes

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  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11285 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Solved!! music plays for 3 secs then shows "can't play the current track" for ALL OF THE MUSIC

As the subject header says, however, if I double click on the track repeated the music plays. Also the music doesn't play the next song automatically because of this message!!!!This happens most of the time but sometimes if I'm lucky it would just pl...

Newbie

As the subject header says, however, if I double click on the track repeated the music plays.  Also the music doesn't play the next song automatically because of this message!!!! This happ...

Merik

Community Legend

457 Views

1 replies

0 likes

Windows
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  • 1 replies
  • 0 likes

New Spotify update removed all songs but not playlists

Hello, so recently Spotify decided to update on its own, it had been bothering me to update for quite a while. I am not big on many changes so I decided not to, but since I didn't really get a choice I let it update. That was yesterday and everything...

Casual Listener

Hello, so recently Spotify decided to update on its own, it had been bothering me to update for quite a while. I am not big on many changes so I decided not to, but since I didn't really get a choice...

mskuria

Casual Listener

1078 Views

2 replies

0 likes

Windows
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  • 2 replies
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Cannot change country from Austria to Germany

Hello! I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-settings, but unfortunately I am not able to Every time I enter ...

Newbie

Hello!   I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-se...

MichaelW

Community Legend

429 Views

1 replies

0 likes

Windows
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Solved!! How do I open up a playlist from a web page?

Im wanting to save the new Inherent Vice playlist, but how do I do it. The song plays in the Spotify player on my desktop, but there is no way to save the playlist that I see. Here is the playlist. http://www.slashfilm.com/inherent-vice-soundtrack/

Roadie

Im wanting to save the new Inherent Vice playlist, but how do I do it. The song plays in the Spotify player on my desktop, but there is no way to save the playlist that I see.   Here is the ...

jckinnick

Roadie

1469 Views

5 replies

0 likes

Windows
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Solved!! spotify cannot play current track

in spotify for every non local track it says it cannot play the current track, in the console i get ChannelError(5, 0, streams) most recent spotify version, used to be able to play just fine

Regular

in spotify for every non local track it says it cannot play the current track, in the console i get ChannelError(5, 0, streams) most recent spotify version, used to be able to play just fine

Pier-Maria7

Newbie

24028 Views

32 replies

1 likes

Windows
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  • 32 replies
  • 1 likes

Help restore Favorites accidentally removed....me so stupid

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for this.... aaaaaaaagh!

Newbie

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for t...

290 Views

0 replies

0 likes

Windows
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Albums and Songs Sorted Incorrectly

The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm talking about. I could only attach 3 screenshots, thou...

Regular

The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm tal...

kbrooksc

Community Legend

461 Views

1 replies

0 likes

Windows
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  • 1 replies
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[Title Update] Opening the Android App randomly kills playback on PC

I know I'm not losing my connection to the internet, but on 2 pcs now I'll get a couple of songs in, and then 1/2 way throught the 3rd or 4th song in, playback stops, and the active playing song changes to the same song (on both pcs) in one of my ran...

Music Fan

I know I'm not losing my connection to the internet, but on 2 pcs now I'll get a couple of songs in, and then 1/2 way throught the 3rd or 4th song in, playback stops, and the active playing song chan...

WingnutWilson

Music Fan

2163 Views

7 replies

1 likes

Windows
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  • 7 replies
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Solved!! Phone and Desktop Player Won't Sync

My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridiculous that I pay what I do to not have a consisten...

Newbie

My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridi...

MichaelW

Community Legend

4820 Views

1 replies

0 likes

Mac
Windows
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  • 1 replies
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Spotify Hangs when State Farm Ad is started

I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103. I am playing various albums and getting ads inserted every 3 or 4 songs. Everything is good. BUT, when the State Farm ad is selected to run, it never does. It sits there like it is...

Newbie

I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103.  I am playing various albums and getting ads inserted every 3 or 4 songs.  Everything is good.  BUT, when the Stat...

1012 Views

0 replies

0 likes

Windows
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Welcome to the Desktop Beta

June 3, 2015 Update: Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable for the internal teams here at Spotify HQ. For now this Desktop Beta...

Spotify

June 3, 2015 Update:  Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable...

238233 Views

0 replies

197 likes

Mac
Windows
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  • 197 likes

Cannot interact with Artist or Browse

I have had issues with latest spotify. I finally got most of it back with Safe mode download. But Artist page or Browse page are all white and I cannot access anything other than my songs. Please help.

Regular

I have had issues with latest spotify.  I finally got most of it back with Safe mode download.  But Artist page or Browse page are all white and I cannot access anything other than my songs...

506 Views

0 replies

0 likes

Windows
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  • 0 likes

Being taken to ad playlist despite not clicking on the ad.

Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad. It only happens when Spotify is the active window. Has happened multiple times in a matter of o...

Casual Listener

Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad.  It only happens when Spotify is the ac...

rainbow_pie

Casual Listener

445 Views

2 replies

0 likes

Windows
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Sharing music with people

I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how to share using his spotify username. I do the norm...

Newbie

I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how...

331 Views

0 replies

0 likes

Windows
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Posting Spotify URL or sharing to Facebook creates blank message

Hi there, when I post the url of a spotify playlist, it looks fine in the facebook preview and news feed but when the post goes 'live' this is what you see on the actual page. the workaround doesnt work for me. any suggestions? :

Casual Listener

Hi there, when I post the url of a spotify playlist, it looks fine in the facebook preview and news feed but when the post goes 'live' this is what you see on the actual page. the workaround ...

404 Views

0 replies

0 likes

Windows
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Christmas as selectable Genre (not Radio)

First post, so pardon me if it's in the wrong place... I just got a strange craving to listen to some Christmas music (sorry!), but I noticed that Christmas isn't available as a selectable genre in Genres and Moods, and is only available in Radio. I ...

Newbie

First post, so pardon me if it's in the wrong place...   I just got a strange craving to listen to some Christmas music (sorry!), but I noticed that Christmas isn't available as a selectable...

bogdan111

Newbie

2964 Views

6 replies

5 likes

Windows
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  • 6 replies
  • 5 likes

Windows desktop and Android phone

Hello, Ok, I am new to Spotify so forgive me if I am posting in the wrong place. If my family is home listening from the Windows desktop and I am at the gym listening from my Android, either I shut them down at home completely or they shut me down at...

Newbie

Hello,   Ok, I am new to Spotify so forgive me if I am posting in the wrong place.   If my family is home listening from the Windows desktop and I am at the gym listening from my Androi...

285 Views

0 replies

0 likes

Windows
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  • 0 replies
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Home Dept ad wont play, causes crash?

Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I push pause/ play I am given the message of 'you can cont...

Newbie

Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I pus...

rifandaizm

Newbie

791 Views

2 replies

0 likes

Windows
  • 791 Views
  • 2 replies
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Some albums don't show up on artist page

I've noticed that on some artist pages spotify doesn't show all albums, but if you search for the album title you'll find it. For example if you go to Eminems artist page you can see the edited version of "Recovery" but the unedited version is no whe...

Newbie

I've noticed that on some artist pages spotify doesn't show all albums, but if you search for the album title you'll find it. For example if you go to Eminems artist page you can see the edited versi...

BoatGoat

Music Fan

5670 Views

4 replies

3 likes

Linux
Mac
Windows
  • 5670 Views
  • 4 replies
  • 3 likes

Solved!! I don't want anyone to find my account.

Hey, i just don't want people to follow me. I also don't want them to see who i follow or my playlists. What can i do?

Newbie

Hey, i just don't want people to follow me. I also don't want them to see who i follow or my playlists. What can i do?

user-removed

Not applicable

5845 Views

1 replies

0 likes

Windows
  • 5845 Views
  • 1 replies
  • 0 likes