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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1682 Views

0 replies

2 likes

  • 1682 Views
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  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145665 Views

83 replies

27 likes

  • 145665 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130608 Views

294 replies

22 likes

  • 130608 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10987 Views

1 replies

6 likes

  • 10987 Views
  • 1 replies
  • 6 likes

Cannot change country from Austria to Germany

Hello! I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-settings, but unfortunately I am not able to Every time I enter ...

Newbie

Hello!   I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-se...

MichaelW

Community Legend

416 Views

1 replies

0 likes

Windows
  • 416 Views
  • 1 replies
  • 0 likes

Solved!! How do I open up a playlist from a web page?

Im wanting to save the new Inherent Vice playlist, but how do I do it. The song plays in the Spotify player on my desktop, but there is no way to save the playlist that I see. Here is the playlist. http://www.slashfilm.com/inherent-vice-soundtrack/

Roadie

Im wanting to save the new Inherent Vice playlist, but how do I do it. The song plays in the Spotify player on my desktop, but there is no way to save the playlist that I see.   Here is the ...

jckinnick

Roadie

1424 Views

5 replies

0 likes

Windows
  • 1424 Views
  • 5 replies
  • 0 likes

Solved!! spotify cannot play current track

in spotify for every non local track it says it cannot play the current track, in the console i get ChannelError(5, 0, streams) most recent spotify version, used to be able to play just fine

Regular

in spotify for every non local track it says it cannot play the current track, in the console i get ChannelError(5, 0, streams) most recent spotify version, used to be able to play just fine

Pier-Maria7

Newbie

23905 Views

32 replies

1 likes

Windows
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  • 32 replies
  • 1 likes

Help restore Favorites accidentally removed....me so stupid

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for this.... aaaaaaaagh!

Newbie

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for t...

285 Views

0 replies

0 likes

Windows
  • 285 Views
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Albums and Songs Sorted Incorrectly

The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm talking about. I could only attach 3 screenshots, thou...

Regular

The songs within some albums are incorrectly sorted, meaning the albums are not in alphabetical order and songs are put in different track number positions. I'll screenshot an example of what I'm tal...

kbrooksc

Community Legend

452 Views

1 replies

0 likes

Windows
  • 452 Views
  • 1 replies
  • 0 likes

[Title Update] Opening the Android App randomly kills playback on PC

I know I'm not losing my connection to the internet, but on 2 pcs now I'll get a couple of songs in, and then 1/2 way throught the 3rd or 4th song in, playback stops, and the active playing song changes to the same song (on both pcs) in one of my ran...

Music Fan

I know I'm not losing my connection to the internet, but on 2 pcs now I'll get a couple of songs in, and then 1/2 way throught the 3rd or 4th song in, playback stops, and the active playing song chan...

WingnutWilson

Music Fan

2130 Views

7 replies

1 likes

Windows
  • 2130 Views
  • 7 replies
  • 1 likes

Solved!! Phone and Desktop Player Won't Sync

My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridiculous that I pay what I do to not have a consisten...

Newbie

My iPhone 5s and my Windows 8.1 Spotify apps will not sync. Music and playlists are completely different - they are not connected in the cloud at all when connecting on the same wifi. Absolutely ridi...

MichaelW

Community Legend

4805 Views

1 replies

0 likes

Mac
Windows
  • 4805 Views
  • 1 replies
  • 0 likes

Spotify Hangs when State Farm Ad is started

I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103. I am playing various albums and getting ads inserted every 3 or 4 songs. Everything is good. BUT, when the State Farm ad is selected to run, it never does. It sits there like it is...

Newbie

I am running windows 8.1 and spotify app version 0.9.13.24.g5dbb3103.  I am playing various albums and getting ads inserted every 3 or 4 songs.  Everything is good.  BUT, when the Stat...

1004 Views

0 replies

0 likes

Windows
  • 1004 Views
  • 0 replies
  • 0 likes

Welcome to the Desktop Beta

June 3, 2015 Update: Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable for the internal teams here at Spotify HQ. For now this Desktop Beta...

Spotify

June 3, 2015 Update:  Hi everyone, Spotify staff here. We wanted to say thanks to everyone that participated in this Desktop Beta. Your insights and feedback were incredibly valuable...

237419 Views

0 replies

197 likes

Mac
Windows
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  • 0 replies
  • 197 likes

Cannot interact with Artist or Browse

I have had issues with latest spotify. I finally got most of it back with Safe mode download. But Artist page or Browse page are all white and I cannot access anything other than my songs. Please help.

Regular

I have had issues with latest spotify.  I finally got most of it back with Safe mode download.  But Artist page or Browse page are all white and I cannot access anything other than my songs...

502 Views

0 replies

0 likes

Windows
  • 502 Views
  • 0 replies
  • 0 likes

Being taken to ad playlist despite not clicking on the ad.

Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad. It only happens when Spotify is the active window. Has happened multiple times in a matter of o...

Casual Listener

Every few minutes, when the little banner ad is at the bottom, I get taken to the page of whatever it's advertising even though I never clicked on the ad.  It only happens when Spotify is the ac...

rainbow_pie

Casual Listener

426 Views

2 replies

0 likes

Windows
  • 426 Views
  • 2 replies
  • 0 likes

Sharing music with people

I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how to share using his spotify username. I do the norm...

Newbie

I am trying to share music with friends on here. I can only do this with certain people who I am facebook friends with. I try to share with my boyfriend who is not on facebook, and I have no idea how...

322 Views

0 replies

0 likes

Windows
  • 322 Views
  • 0 replies
  • 0 likes

Posting Spotify URL or sharing to Facebook creates blank message

Hi there, when I post the url of a spotify playlist, it looks fine in the facebook preview and news feed but when the post goes 'live' this is what you see on the actual page. the workaround doesnt work for me. any suggestions? :

Casual Listener

Hi there, when I post the url of a spotify playlist, it looks fine in the facebook preview and news feed but when the post goes 'live' this is what you see on the actual page. the workaround ...

396 Views

0 replies

0 likes

Windows
  • 396 Views
  • 0 replies
  • 0 likes

Christmas as selectable Genre (not Radio)

First post, so pardon me if it's in the wrong place... I just got a strange craving to listen to some Christmas music (sorry!), but I noticed that Christmas isn't available as a selectable genre in Genres and Moods, and is only available in Radio. I ...

Newbie

First post, so pardon me if it's in the wrong place...   I just got a strange craving to listen to some Christmas music (sorry!), but I noticed that Christmas isn't available as a selectable...

bogdan111

Newbie

2889 Views

6 replies

5 likes

Windows
  • 2889 Views
  • 6 replies
  • 5 likes

Windows desktop and Android phone

Hello, Ok, I am new to Spotify so forgive me if I am posting in the wrong place. If my family is home listening from the Windows desktop and I am at the gym listening from my Android, either I shut them down at home completely or they shut me down at...

Newbie

Hello,   Ok, I am new to Spotify so forgive me if I am posting in the wrong place.   If my family is home listening from the Windows desktop and I am at the gym listening from my Androi...

271 Views

0 replies

0 likes

Windows
  • 271 Views
  • 0 replies
  • 0 likes

Home Dept ad wont play, causes crash?

Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I push pause/ play I am given the message of 'you can cont...

Newbie

Hi I'm using Spotify on my Windows computer and Andriod GS5 and every time the Home Dept ad comes on there is no sound and I am not able to change the song or use the pause/ play button. When I pus...

rifandaizm

Newbie

774 Views

2 replies

0 likes

Windows
  • 774 Views
  • 2 replies
  • 0 likes

Some albums don't show up on artist page

I've noticed that on some artist pages spotify doesn't show all albums, but if you search for the album title you'll find it. For example if you go to Eminems artist page you can see the edited version of "Recovery" but the unedited version is no whe...

Newbie

I've noticed that on some artist pages spotify doesn't show all albums, but if you search for the album title you'll find it. For example if you go to Eminems artist page you can see the edited versi...

BoatGoat

Music Fan

5621 Views

4 replies

3 likes

Linux
Mac
Windows
  • 5621 Views
  • 4 replies
  • 3 likes

Solved!! I don't want anyone to find my account.

Hey, i just don't want people to follow me. I also don't want them to see who i follow or my playlists. What can i do?

Newbie

Hey, i just don't want people to follow me. I also don't want them to see who i follow or my playlists. What can i do?

user-removed

Not applicable

5818 Views

1 replies

0 likes

Windows
  • 5818 Views
  • 1 replies
  • 0 likes

Bought gift subscription: reciever has not been notified

Five days ago I ordered Spotify as a gift for someone. I paid for it by credit card online, and received a receipt from Spotify. But the gift recipient as yet to receive any notification, and so has not yet been able to sign up for the service. Pleas...

Casual Listener

Five days ago I ordered Spotify as a gift for someone.  I paid for it by credit card online, and received a receipt from Spotify.  But the gift recipient as yet to receive any notification,...

Peter__

Community Legend

397 Views

1 replies

0 likes

Windows
  • 397 Views
  • 1 replies
  • 0 likes

Need help with Ports behind a firewall

Hi, I'm a uni student and the dorms have a firewall which is very annoying. I can log in to the desktop client but I can only play the music that is saved for offline playing. To make a request to open ports for something, I need to send my Network A...

Music Fan

Hi, I'm a uni student and the dorms have a firewall which is very annoying. I can log in to the desktop client but I can only play the music that is saved for offline playing.   To make a re...

user-removed

Not applicable

6273 Views

1 replies

0 likes

Windows
  • 6273 Views
  • 1 replies
  • 0 likes