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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1414 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144659 Views

83 replies

27 likes

  • 144659 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129441 Views

294 replies

22 likes

  • 129441 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10901 Views

1 replies

6 likes

  • 10901 Views
  • 1 replies
  • 6 likes

spotify switched two tracks

The audio tracks for Set It Off's Wolf in Sheep's Clothing and Duality were switched. Here's the URI for each track: Wolf in Sheep's Clothing (Feat. William Beckett) Duality (The names don't match up with the audio.) Thanks!

Newbie

The audio tracks for Set It Off's Wolf in Sheep's Clothing and Duality were switched. Here's the URI for each track: Wolf in Sheep's Clothing (Feat. William Beckett) Duality (The names don't ...

Greg

Roadie

326 Views

1 replies

0 likes

Windows
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Unable to connect to Spotify

Hi! I'm currently a Premium user on Spotify and for the past month or longer, I've been experiencing very bad connections with Spotify. I checked my International download speed and it was going at a steady 80+Mbps, I also tried reinstalling and chan...

Casual Listener

Hi! I'm currently a Premium user on Spotify and for the past month or longer, I've been experiencing very bad connections with Spotify. I checked my International download speed and it was going at a...

Potamatoe

Casual Listener

439 Views

2 replies

0 likes

Windows
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Spotify swithing to saved playlist when listening to "browse" lists

I have spotify (premium account) installed on two desktops(0.9.14.13) and on my android phone(1.5.0.739) and im having a wierd glitch. I searched but could not find anyone else having this trouble. If I am listening on my desktop to say one of the br...

Casual Listener

I have spotify (premium account) installed on two desktops(0.9.14.13) and on my android phone(1.5.0.739) and im having a wierd glitch. I searched but could not find anyone else having this trouble. ...

kszaby

Newbie

433 Views

1 replies

0 likes

Windows
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Spotify Feedback

Hi!I want to thank Spotify Support for their fast and good service helping me solve my problem. I am really greatful for this! Cheers!

Casual Listener

Hi! I want to thank Spotify Support for their fast and good service helping me solve my problem.  I am really greatful for this!  Cheers!

madstorm

Casual Listener

508 Views

2 replies

1 likes

Windows
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  • 1 likes

Icon "Save to your music" frequently fails

The icons "Save to your music" have a very erratic behaviour, sometimes they work, sometimes not. I must press 5, 6 times to the icon to make it work. The same happens with the icons in the same place to "Remove from your music". I believe it has hap...

Regular

The icons "Save to your music"  have a very erratic behaviour, sometimes they work, sometimes not.  I must press 5, 6 times to the icon to make it work. The same happens with the icons...

Peter__

Community Legend

423 Views

1 replies

0 likes

Windows
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Add to favourite bugs

Hi, Spotify decided to mess with me, using the latest version on Windows 8.1. When i add a track to my Selections, the + features, Spotify refuses so it cancels it, so i repeat it 3-6 times in a row, then finally spotify accept and the song is added....

Music Fan

Hi,     Spotify decided to mess with me, using the latest version on Windows 8.1. When i add a track to my Selections, the + features, Spotify refuses so it cancels it, so i repeat ...

440 Views

0 replies

0 likes

Windows
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Superuser Contribution Spotify keeps buffering

so ive had this issue for a week. Spotify is very slow in search and even when loading music, it takes a very long time. I have this same issue on my laptop, desktop and 2 smartphones. id like the point out that it is like this on both WiFi and 4G LT...

Regular

so ive had this issue for a week. Spotify is very slow in search and even when loading music, it takes a very long time. I have this same issue on my laptop, desktop and 2 smartphones.   id ...

Alex

Spotify Legend

9578 Views

20 replies

0 likes

Windows
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  • 20 replies
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Solved!! Custom Station - Able To Create with Multiple Artists via New Playlist?

Hi... I understand that I can create a CUSTOM STATION by adding multiple artists to a playlist (and then, supposedly, there will be a “playlist radio” option to select…?) Anyhow, I created a new playlist, but I can’t figure out how to get an artist /...

Casual Listener

Hi...   I understand that I can create a CUSTOM STATION by adding multiple artists to a playlist (and then, supposedly, there will be a “playlist radio” option to select…?)  Anyhow, I c...

Infoman

Casual Listener

8254 Views

5 replies

0 likes

Windows
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Years later, Spotify desktop refusing to use 5.1 but, the web player does just fine.

Spotify web app plays and uses my 5.1 headset just fine, and my speakers.Spotify desktop application refuses to do so and has for years. I've brought this up, as have many others, several times. I am sick of using the web player to get my sub woofer ...

Regular

Spotify web app plays and uses my 5.1 headset just fine, and my speakers. Spotify desktop application refuses to do so and has for years. I've brought this up, as have many others, several times. ...

Peter__

Community Legend

508 Views

1 replies

0 likes

Windows
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Recover Starred Songs

Hello I checked my starred songs today, and it seems that I have nothing starred. I know that shouldn't be right, because I've starred a lot of songs over the past couple of months. So, I'm wondering if one of you great Spotify support staffers could...

Visitor

Hello   I checked my starred songs today, and it seems that I have nothing starred. I know that shouldn't be right, because I've starred a lot of songs over the past couple of months. So, I'...

Peter__

Community Legend

520 Views

1 replies

0 likes

Windows
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Spotify Radio on Mobile

If I'm listening to, say, "70's genre" on radio, I assume that there is a large number of songs that could be played. So, why am I hearing the same song played 4 or 5 times in the space of an hour?

Newbie

If I'm listening to, say, "70's genre" on radio, I assume that there is a large number of songs that could be played.  So, why am I hearing the same song played 4 or 5 times in the space of an...

MichaelW

Community Legend

365 Views

1 replies

0 likes

Windows
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  • 1 replies
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Solved!! is the new desktop beta based of off chromium

I notice that is pretty similar on windows 8 when you zoom it exactly same. The new desktop client is html5 right?

Regular

I notice that is pretty similar on windows 8 when you zoom it exactly same. The new desktop client is html5 right?

cHagHi

Gig Goer

11844 Views

3 replies

0 likes

Windows
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  • 3 replies
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Music stops after 8 secons

Hi I re-launched my desktop player after the notification bar said there was an update and it only plays music for 8 secons and then stops. I press play and it continues but then stops again afer 8 secons. I've restarted my PC and it's still doing it...

Visitor

Hi I re-launched my desktop player after the notification bar said there was an update and it only plays music for 8 secons and then stops.  I press play and it continues but then stops again ...

BartdeVries

Newbie

753 Views

3 replies

0 likes

Windows
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Solved!! music plays for 3 secs then shows "can't play the current track" for ALL OF THE MUSIC

As the subject header says, however, if I double click on the track repeated the music plays. Also the music doesn't play the next song automatically because of this message!!!!This happens most of the time but sometimes if I'm lucky it would just pl...

Newbie

As the subject header says, however, if I double click on the track repeated the music plays.  Also the music doesn't play the next song automatically because of this message!!!! This happ...

Merik

Community Legend

433 Views

1 replies

0 likes

Windows
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New Spotify update removed all songs but not playlists

Hello, so recently Spotify decided to update on its own, it had been bothering me to update for quite a while. I am not big on many changes so I decided not to, but since I didn't really get a choice I let it update. That was yesterday and everything...

Casual Listener

Hello, so recently Spotify decided to update on its own, it had been bothering me to update for quite a while. I am not big on many changes so I decided not to, but since I didn't really get a choice...

mskuria

Casual Listener

1057 Views

2 replies

0 likes

Windows
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Cannot change country from Austria to Germany

Hello! I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-settings, but unfortunately I am not able to Every time I enter ...

Newbie

Hello!   I moved from Austria to Germany recently and therefore I also have a German credit card now. In order to use this card for the spotify premium payment I need to change my country-se...

MichaelW

Community Legend

409 Views

1 replies

0 likes

Windows
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  • 1 replies
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Solved!! How do I open up a playlist from a web page?

Im wanting to save the new Inherent Vice playlist, but how do I do it. The song plays in the Spotify player on my desktop, but there is no way to save the playlist that I see. Here is the playlist. http://www.slashfilm.com/inherent-vice-soundtrack/

Roadie

Im wanting to save the new Inherent Vice playlist, but how do I do it. The song plays in the Spotify player on my desktop, but there is no way to save the playlist that I see.   Here is the ...

jckinnick

Roadie

1415 Views

5 replies

0 likes

Windows
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Solved!! spotify cannot play current track

in spotify for every non local track it says it cannot play the current track, in the console i get ChannelError(5, 0, streams) most recent spotify version, used to be able to play just fine

Regular

in spotify for every non local track it says it cannot play the current track, in the console i get ChannelError(5, 0, streams) most recent spotify version, used to be able to play just fine

Pier-Maria7

Newbie

23871 Views

32 replies

1 likes

Windows
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  • 32 replies
  • 1 likes

Help restore Favorites accidentally removed....me so stupid

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for this.... aaaaaaaagh!

Newbie

Is there anyway to restore Favorites after I accidentally removed it's numbers? Thought I'd copied them to playlist, but that doesn't seem the case...Feel so stupid not checking playlist for t...

282 Views

0 replies

0 likes

Windows
  • 282 Views
  • 0 replies
  • 0 likes