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Ongoing Issues

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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 37614 Views
  • 75 replies
  • 25 likes
  • 37614 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 65779 Views
  • 265 replies
  • 21 likes
  • 65779 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4629 Views
  • 1 replies
  • 6 likes
  • 4629 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144567 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144567 Views
  • 0 replies
  • 26 likes

spotify will not play songs anymore

All of a sudden the songs from my local files will not play even though they all used to play before. I tried reinstalling, and I tried the edit preference thing but it will not work. It says the files are unsupported now.

  • Regular
  • All of a sudden the songs from my local files will not play even though they all used to play before. I tried reinstalling, and I tried the edit preference thing but it will not work. It says the fil...
  • Peter__
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Windows
  • 286 Views
  • 1 replies
  • 0 likes

Songs on playlist automatically switched out for live versions.

Why are some of the songs on my playlists automatically switched out for live versions of the song? The album edition, that I chose for my playlist, is still available to listen to and it's possible to add it to my playlists again aswell. Why would i...

  • Newbie
  • Why are some of the songs on my playlists automatically switched out for live versions of the song? The album edition, that I chose for my playlist, is still available to listen to and it's po...
  • Peter__
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Windows
  • 269 Views
  • 1 replies
  • 0 likes

Windows and Linux dualboot

Hi there! I have a question. I couldn't find any answer for this online. So.. I've been using spotify on windows and a downloaded some playlists (avaible offline). Then I installed Linux and Spotify won't open those playlists offline. I know where my...

  • Newbie
  • Hi there! I have a question. I couldn't find any answer for this online. So.. I've been using spotify on windows and a downloaded some playlists (avaible offline). Then I installed Linux and Spot...
  • Peter__
  • Community Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • Linux
    Windows
  • 538 Views
  • 1 replies
  • 0 likes

Can I change Spotify's Black Skin Can not see text???

Hi, I am a newbe, I really like Spotify. But even on a 15'' desktop I have a VERY hardtime seeing the text. I can not figure out how to change the settings. Can they be changed? Currently the font is white on a black back ground. I have found questio...

  • Newbie
  • Hi, I am a newbe, I  really like  Spotify.  But even on a 15'' desktop I have a VERY hardtime seeing the text. I can not figure out how to change the settings. Can they be changed?...
  • Peter__
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Windows
  • 343 Views
  • 1 replies
  • 0 likes

Question about liking a song in my radio

So i have a radio in my Spotify i have english playlist and chinese playlist i created 2 play lists 1 for english and 1 for chinese and i want the radio i use for chinese songs in my chinese playlist When i like a song in my chinese radio i want them...

  • Newbie
  • So i have a radio in my Spotify i have english playlist and chinese playlist   i created 2 play lists 1 for english and 1 for chinese and i want the radio i use for chinese songs in my chine...
  • Peter__
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Windows
  • 252 Views
  • 1 replies
  • 0 likes

Spoty doesn't work on computer after 1 week of shut down

So basically I shut down my computer since I was going to Mallorca, just got home today and started to run my computer again is a new computer for about 2500€. Spoty starts working as fast as the computer runs, but now when I got home it didn't start...

  • Casual Listener
  • So basically I shut down my computer since I was going to Mallorca, just got home today and started to run my computer again is a new computer for about 2500€.   Spoty starts working as fast...
  • SuperWisdom
  • Community Legend
  • 335 Views
  • 3 replies
  • 0 likes
  • Windows
  • 335 Views
  • 3 replies
  • 0 likes

Solved!! 2 minuite ad? Spinin records ad

Hi, ive been using spotify for around a year now I use it to listen to music while playing games, it gets really annoying. The ad is for something like spinin record i dont know i dont like that kind of music, but the ad says its usual crap and then ...

  • Newbie
  • Hi, ive been using spotify for around a year now I use it to listen  to music while playing games, it gets really annoying. The ad is for something like spinin record i dont know i dont like t...
  • Peter__
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • Windows
  • 360 Views
  • 1 replies
  • 0 likes

Empty playlist and loading playlist errors

Hello everybody, Since a couple of days I can't manage playlist correctly. I want to import an iTunes playlist (not smart, but normal playlist) in Spotify. Firstly, I've tried to import with the File>Import Playlist>iTunes mode but, if on the Windows...

  • Newbie
  • Hello everybody, Since a couple of days I can't manage playlist correctly. I want to import an iTunes playlist (not smart, but normal playlist) in Spotify. Firstly, I've tried to import with th...
  • Peter__
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • Windows
  • 471 Views
  • 1 replies
  • 0 likes

friends profile pictures not showing

hello, suddenly my friends profile pics doesn´t showing up. both "friendlist" and "listen activity". but i can see what they listen to and also there names ( how you can see in the screenshot) so far i have disconnect my facebook account and also del...

sp.jpg
  • Casual Listener
  • hello,   suddenly my friends profile pics doesn´t showing up. both "friendlist" and "listen activity".    but i can see what they listen to and also there names ( how you can s...
  • Peter__
  • Community Legend
  • 1068 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1068 Views
  • 1 replies
  • 0 likes

See which tags a track/playlist/radio has

I keep having trouble creating the perfect radio station based on a playlist. Possibly because my playlists sometimIs this possible?es really can not be represented by a set of genres but rather a set of genres with exceptions. I would like to create...

  • Casual Listener
  • I keep having trouble creating the perfect radio station based on a playlist. Possibly because my playlists sometimIs this possible?es really can not be represented by a set of genres but rather a se...
  • Peter__
  • Community Legend
  • 1348 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1348 Views
  • 1 replies
  • 0 likes

Solved!! Bug: Join Me Ad locks up Spotify Player

The advertisement for "Join Me" flips on and Spotify shows the advertisement but it doesn't end. The only way to get to the next song is to exit and launch spotify again. I actually had it sit for 30 minutes with nothing happening to see if it was an...

  • Newbie
  • The advertisement for "Join Me" flips on and Spotify shows the advertisement but it doesn't end.  The only way to get to the next song is to exit and launch spotify again.  I actually ...
  • Peter__
  • Community Legend
  • 1405 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1405 Views
  • 1 replies
  • 0 likes

Can't play the current track

I get this message when I try to play any of the songs from an album I have recently downloaded, this album is not available on Spotify and I'm only trying to use Spotify as a media player. So far I have tried: logging out, exiting the player and the...

  • Newbie
  • I get this message when I try to play any of the songs from an album I have recently downloaded, this album is not available on Spotify and I'm only trying to use Spotify as a media player. So far I ...
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Windows
  • 239 Views
  • 1 replies
  • 0 likes

why can't edit song id3 tags by person ?

many chinese song ,can't show his chinese name , just display id tags by transliteration string , it s very strange !!!!!!! ah ah ah

  • Newbie
  • many chinese song ,can't show his chinese name , just display id tags by transliteration string  ,   it s very strange !!!!!!! ah ah ah   
  • SuperWisdom
  • Community Legend
  • 605 Views
  • 1 replies
  • 0 likes
  • Windows
  • 605 Views
  • 1 replies
  • 0 likes

Do you have same problem (no playlists)

Hello, yesterday all of sudden all my playlists disappeared and instead of them I got 2 playlists with country and royal music. I`m wondering is this some kind of bug or just someone hacked my Spotify account? PS Albums in My Music are left untouched

2014-09-06_12-01-12.png
  • Gig Goer
  • Hello, yesterday all of sudden all my playlists disappeared and instead of them I got 2 playlists with country and royal music. I`m wondering is this some kind of bug or just someone hacked my Spotif...
  • SuperWisdom
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Windows
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Copying songs

Can i to copy cached songs to hear in others devices in MP3 format? Thank u

  • Casual Listener
  • Can i to copy cached songs to hear in others devices in MP3 format?   Thank u
  • kbrooksc
  • Community Legend
  • 1106 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1106 Views
  • 3 replies
  • 0 likes

Windows Desktop client failed to update playlist

I tried to contact Spotify support first. And they reply me with some options, I tried them all, and none of them works. I reply them again. Seriously, no reply in 48hours! This is how Spotify treat your customers? My Windows 7 desktop client can't u...

  • Visitor
  • I tried to contact Spotify support first. And they reply me with some options, I tried them all, and none of them works. I reply them again. Seriously, no reply in 48hours! This is how Spotify t...
  • user-removed
  • Not applicable
  • 1066 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1066 Views
  • 3 replies
  • 0 likes

spotify premium

I upgraded to premium AND I went to go download a playlist for offline use and it still says I need to upgrade even though I did. I select the upgrade button AMD it takes me to a receipt saying I upgraded

  • Newbie
  • I upgraded to premium AND I went to go download a playlist for offline use and it still says I need to upgrade even though I did. I select the upgrade button AMD it takes me to a receipt saying I upg...
  • xHarukito
  • Regular
  • 258 Views
  • 1 replies
  • 0 likes
  • Windows
  • 258 Views
  • 1 replies
  • 0 likes

Music Totals Discrepancy, Please Help!

All, I have a discrepency between the total songs my music playlist says it contains and how many songs are actually on the playlist. Any ideas on what could be causing this? Yesterday the playlist said I had 196 but I only had 193. Today its down to...

  • Newbie
  • All,   I have a discrepency between the total songs my music playlist says it contains and how many songs are actually on the playlist. Any ideas on what could be causing this? Yesterda...
  • user-removed
  • Not applicable
  • 237 Views
  • 1 replies
  • 0 likes
  • Windows
  • 237 Views
  • 1 replies
  • 0 likes

Not opening at all

So I have a Macbook Pro with 10.9.2, and usually I don't close my spotify unless I turn my computer off. When my browse wouldn't work, I tried to shut it down and turn it back on to see if it would work then. When I tried to open it, it would make th...

  • Newbie
  • So I have a Macbook Pro with 10.9.2, and usually I don't close my spotify unless I turn my computer off. When my browse wouldn't work, I tried to shut it down and turn it back on to see if it would w...
  • jandrew
  • Newbie
  • 1125 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1125 Views
  • 1 replies
  • 0 likes