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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1714 Views

0 replies

2 likes

  • 1714 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145986 Views

83 replies

27 likes

  • 145986 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130944 Views

294 replies

22 likes

  • 130944 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10995 Views

1 replies

6 likes

  • 10995 Views
  • 1 replies
  • 6 likes

Superuser Contribution Surface Goes to Sleep

I've got a Surface Pro 3 (Windows 8.1) and very annoyingly it stops playing music everytime the screen goes to sleep, I'm sure the screen should just turn off without Spotify stopping as well. As soon as I wake it up Spotify resumes playing. Is this ...

Casual Listener

I've got a Surface Pro 3 (Windows 8.1) and very annoyingly it stops playing music everytime the screen goes to sleep, I'm sure the screen should just turn off without Spotify stopping as well. As soo...

user-removed

Not applicable

79672 Views

81 replies

11 likes

Windows
  • 79672 Views
  • 81 replies
  • 11 likes

Unwanted songs added to my playlist - ANYONE ELSE?!

I would never add a Kanye West song, (or whatever dross those two songs were) to my playlist (I deleted them immediately). If this is a new direction that Spotify is taking by promoting artists by adding songs to your playlist without permission or n...

Regular

I would never add a Kanye West song, (or whatever dross those two songs were) to my playlist (I deleted them immediately).   If this is a new direction that Spotify is taking by promoting ar...

_ic6wzdip-57o

Newbie

24676 Views

12 replies

12 likes

Mac
Windows
  • 24676 Views
  • 12 replies
  • 12 likes

Spotify language problem

I live in the Netherlands. I am not Dutch, nor do I want to see Spotify in Dutch - but I do and I have no way to change this. I have the same problem with both web player and downloaded player. I tried to change country in Preferences, but the option...

Casual Listener

I live in the Netherlands. I am not Dutch, nor do I want to see Spotify in Dutch - but I do and I have no way to change this.   I have the same problem with both web player and downloaded pl...

ohmattski

Newbie

4562 Views

8 replies

4 likes

Linux
Windows
  • 4562 Views
  • 8 replies
  • 4 likes

Disconnect everywhere issue

Hello, I am having issues with the "Disconnect everywhere" feature. Actually, I installed Spotify on my personal and professional computers (both on Win 7) and if I forgot to disconnect from home, I cannot connect to Spotify at the office. Even thoug...

Newbie

Hello,   I am having issues with the "Disconnect everywhere" feature. Actually, I installed Spotify on my personal and professional computers (both on Win 7) and if I forgot to disconnect fr...

Peter__

Community Legend

491 Views

1 replies

0 likes

Windows
  • 491 Views
  • 1 replies
  • 0 likes

Solved!! No sound for 2 months. I'm done.

This is a problem for many I've found but no help from Spotify itself other than "Make sure your volume is turrned up." I've uninstalled it. I'm amazed there is no answer for this issue that so many have. Mine just stopped while in the middle of play...

Regular

This is a problem for many I've found but no help from Spotify itself other than "Make sure your volume is turrned up." I've uninstalled it.  I'm amazed there is no answer for this issue that so...

nanrector

Regular

1272 Views

2 replies

0 likes

Windows
  • 1272 Views
  • 2 replies
  • 0 likes

"X listeners in your network"

How many times do you need to listen to an artist to be listed in "X listeners in your network"? If I stream one song, is that enough?

Roadie

How many times do you need to listen to an artist to be listed in "X listeners in your network"? If I stream one song, is that enough?

mtstringer

Newbie

3981 Views

5 replies

20 likes

  • 3981 Views
  • 5 replies
  • 20 likes

Help pleaese! Posted before but not fixed

I have reinstalled multiple times but nothing is working!! Got premium to see if it would make a difference somehow but nope nothing!! Please help its frustrating!

Casual Listener

I have reinstalled multiple times but nothing is working!! 😕 Got premium to see if it would make a difference somehow but nope nothing!! Please help its frustrating! 

Josh

Community Legend

317 Views

1 replies

0 likes

Windows
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Can't Delete Playlists

Whenever I delete a playlist thru the Spotify Desktop app in Windows, within a minute or so the playlist reappears. I also can't rearrange my playlists. Same problem. After a minute or so they go back to the same order they were. Please help. would r...

Casual Listener

Whenever I delete a playlist thru the Spotify Desktop app in Windows, within a minute or so the playlist reappears. I also can't rearrange my playlists. Same problem. After a minute or so they go bac...

Carina

Community Legend

19817 Views

5 replies

0 likes

Windows
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  • 5 replies
  • 0 likes

QUESTION ABOUT OFFLINE SWITCH IN MY SONGS FOLDER

Hello, sorry for my english, it´s not my mother tongue. I am trying to put songs offline in the desktop version of spotify but I see there is no posible to switch to available offline in the My Music/Songs section, but in the playlist that is posible...

Visitor

Hello, sorry for my english, it´s not my mother tongue. I am trying to put songs offline in the desktop version of spotify but I see there is no posible to switch to available offline in the My Music...

Swanny

Community Legend

374 Views

1 replies

0 likes

Windows
  • 374 Views
  • 1 replies
  • 0 likes

Discover Tab

I cannot find the discover tab that I used to have. I have searched the web and found that it is now located under browse but it is not showing up there for me. I only have the options of overview, top lists, genres&moods, news, new releases, and hig...

Newbie

I cannot find the discover tab that I used to have.  I have searched the web and found that it is now located under browse but it is not showing up there for me.  I only have the options of...

jmalibeeson

Roadie

554 Views

1 replies

0 likes

Windows
  • 554 Views
  • 1 replies
  • 0 likes

Solved!! Cant view band pages

Since the most recent update I have had issues viewing the spotify pages of various bands. Wether I search for them or click the artist name on a track I have saved it doesnt work. Also the 'Browse' wont load either.

Casual Listener

Since the most recent update I have had issues viewing the spotify pages of various bands. Wether I search for them or click the artist name on a track I have saved it doesnt work. Also the 'Browse' ...

medion345

Casual Listener

1223 Views

2 replies

3 likes

Windows
  • 1223 Views
  • 2 replies
  • 3 likes

Personal Tracks - Is there an option to tell Spotify not to play them?

When i bought a new computer I loaded Spotify on first and it played every song i wanted to just fine. once i loaded my CD collection on my computer I started to hit tracks that would not play and I would get a notice saying "can't play current track...

Newbie

When i bought a new computer I loaded Spotify on first and it played every song i wanted to just fine. once i loaded my CD collection on my computer I started to hit tracks that would not play and I ...

Peter__

Community Legend

585 Views

1 replies

0 likes

Windows
  • 585 Views
  • 1 replies
  • 0 likes

Solved!! Menu won't charge /search engine is dead

Hi everyone, I hope someone had this problem and might help me. I don't have access to the menu anymore. I tried to shut Spotify off, turn it on again, disconnect, connect again. I've got a blank (grey) space where the menu should be. It won't charge...

Casual Listener

Hi everyone, I hope someone had this problem and might help me.   I don't have access to the menu anymore. I tried to shut Spotify off, turn it on again, disconnect, connect again.   ...

trippy3003

Newbie

7566 Views

28 replies

1 likes

Windows
  • 7566 Views
  • 28 replies
  • 1 likes

Available offline for albums and songs

I understand that the available offline feature for Desktop is only enabled for playlists and not for albums / songs (which makes no sense). But on Android app, you can make anything available offline including albums and songs. Why the difference in...

Regular

I understand that the available offline feature for Desktop is only enabled for playlists and not for albums / songs (which makes no sense). But on Android app, you can make anything available offlin...

Josh

Community Legend

392 Views

1 replies

0 likes

Windows
  • 392 Views
  • 1 replies
  • 0 likes

Spotify freezes as soon as i try to input my password [Windows 8]

Hello, my spotify completely freezes as soon as i touch the password bar. It won't even let me attempt to log in.I've already looked around the forum for a solution and i've tried several of them already.The only thing so far that worked temporarily ...

Casual Listener

Hello, my spotify completely freezes as soon as i touch the password bar. It won't even let me attempt to log in. I've already looked around the forum for a solution and i've tried several of them a...

Arzanite

Casual Listener

435 Views

2 replies

0 likes

Windows
  • 435 Views
  • 2 replies
  • 0 likes

Minimizing Data Usage

I'm not clear on how Spotify works and the difference between a "local" song and songs that have been "synched". I want to minimize data avausage when I'm not on wifi. Clearly listening to Spotify Radio consumes data - I get that. Once I've got a pla...

Visitor

I'm not clear on how Spotify works and the difference between a "local" song and songs that have been "synched".  I want to minimize data avausage when I'm not on wifi.    Clearly ...

rodolforoim

Newbie

5151 Views

5 replies

0 likes

Windows
  • 5151 Views
  • 5 replies
  • 0 likes

how to stop streaming?

The streaming message keeps on annoying me and I want some answers to stop it.... Thanks root3287

Casual Listener

The streaming message keeps on annoying me and I want some answers to stop it.... Thanks root3287

Amarro

Community Legend

1102 Views

3 replies

0 likes

Mac
Windows
  • 1102 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Radio not showing up

Hi there. My desktop client's radio is playing but I cannot see any thing.

Music Fan

Hi there.   My desktop client's radio is playing but I cannot see any thing. 

KJ115

Casual Listener

1678 Views

6 replies

0 likes

Windows
  • 1678 Views
  • 6 replies
  • 0 likes

Public playlist - strange behaviour

So it's like this ... I used to have one account for all the family but the playlists were getting clogged up with my sons crazy tunes. So I upgraded from premium to family with one extra account and gave that to the rest of the family for use on the...

Visitor

So it's like this ...   I used to have one account for all the family but the playlists were getting clogged up with my sons crazy tunes.  So I upgraded from premium to family with one ...

318 Views

0 replies

0 likes

Windows
  • 318 Views
  • 0 replies
  • 0 likes

Solved!! Follow button bug

Since a few days the embedded follow button doesn't display number of followers on website where it's activated.It has been always working good before. http://www.soundofus.com http://twitter.com/soundofus

Community Legend

Since a few days the embedded follow button doesn't display number of followers on website where it's activated. It has been always working good before.   http://www.soundofus.com http://...

Soundofus

Community Legend

1451 Views

3 replies

0 likes

Windows
  • 1451 Views
  • 3 replies
  • 0 likes