@TunaSunrise
While there's something to be said for keeping a civil tone and staying factual and objective, this is a help, suggestions and complaints forum, so of course it focuses on things that people are unhappy about. Spotify can probably track the value-for-money aspect well enough by their number of paid subscriptions. If everybody who claims that this or that feature being missing makes Spotify not worth the asking price for them anymore, then they would have to actually cancel, and Spotify would start seeing the trend.
The fact is, though, that in the years that I've been a Spotify subscriber, maybe around two dozen features I used regularly have been removed without replacement. Considering everyone is still paying the same monthly fee for drastically reduced functionality, I understand how this can get people miffed. It's just not the same service we were offered when we signed up, and with each additional feature that goes missing, for a lot of people it's getting closer and closer to a breaking point.
Offering this forum is admirable, because the intent is to let users give feedback directly, so that developers can set their priorities. The problem is that the forum is almost completely unmaintained. Personal support may be good, but the way customer requests on this forum are handled is very poor customer relations. It's not the individual employees that are the problem, it's that Spotify's entire PR, CR and product management strategies are painfully inadequate. You can also ask some Spotify employees about this directly, if you know any. The ones I know are at least as frustrated about this as I am. My few direct support contacts were nice as well, but I don't think I've ever used a service that made it so obvious how little they care about general feedback and suggestions. We get barely any reaction or acknowledgement at all here, to the point that I wonder why the forums are still even here.
Yes, Spotify is still doing a lot of things right. But they're not alone in the game anymore, yet they're still behaving as if there were no alternatives. And feature-wise, they're moving in the wrong way. While everybody else is adding them, Spotify keeps removing more and more. Even if the tone of posts sometimes might not reflect this, people don't post here because they dislike Spotify, but because they want to like it (again). It's a suggestions forum. Telling Spotify what we're missing and what we would like to see, is supposed to help them target their service better.
In the end, the sad truth is that just like every other complaint in this thread, Spotify most likely aren't going to read your message of support either, nor my reply to it, or anything else that will follow in this thread.
