Help Wizard

Step 1


Media keys no longer work


Media keys no longer work


My media keys used to work to play, pause, skip forward/backward, etc. in Spotify, and other applications when Spotify is running. Suddenly, my media keys have no effect.


A more detailed description, using numbered steps

1. Open Spotify

2. Start playing music

3. Click my "Play/Pause" media key



What I expected to happen

Music pauses, and resumes upon another click


What actually happened



My Operating System

Windows 7 (64 bit) AND Windows 8.1 (64 bit)


Do you have a Service Pack installed?

Windows 7 is Service Pack 1, Windows 8.1 has no Service Pack


My Spotify version


My internet provider and country

Service Electric, USA


Did you do a clean install of your current Windows version or did you upgrade from a previous version?

Clean installs on both


My username



Do you have any screenshots you can attach to more clearly explain your issue?


88 Replies

This is the best solution. Thanks!

I am having this same issue, except I have a Macbook Air 13inch. Any solutions? 

Thanks! Worked in 2018!

Holy cow thank you! I know this thread is old but I've had this problem with not only Spotify but other platforms including VLC Media Player, Youtube, etc. God bless and have a good day 😃

Only my play button and left skip track button work 

i don't have google music etc installed 

can someone help?

doesnt work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Oh my god, all these havent worked and then urs did you are a genius.

You've saved my life.

Thank you very much, it worked perfectly after that.

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