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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

154676 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

147625 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11463 Views

1 replies

6 likes

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Lokale Dateien werden nicht synchronisiert

Hallo liebe Spotify CommunityIch habe nun schon seit einigen Tagen das Problem, dass meine lokalen Dateien nicht richtig synchronisiert werden. Handy und Web Player zeigen sie nur ausgegraut an und ich kann sie nicht herunterladen.Natürlich hab ich m...

Newbie

Hallo liebe Spotify Community Ich habe nun schon seit einigen Tagen das Problem, dass meine lokalen Dateien nicht richtig synchronisiert werden. Handy und Web Player zeigen sie nur ausgegraut an und...

an61

Newbie

1871 Views

1 replies

1 likes

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every last 3 second. the song get paused automatically.

hey, i'm using spotify windows 10. every last 3 second, the song get paused automatically. i must play it. please help me to fix it. thanks.

Newbie

hey, i'm using spotify windows 10. every last 3 second, the song get paused automatically. i must play it. please help me to fix it. thanks.

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Solved!!Superuser Contribution Spority is not accepting my credit card

Hi!So, it's been a year that I've been using Spotify Premium but recently I changed my credit card. I followed the instructions to change the details of the credit card but now is not accepting it.....A message appears that Spotify isn't available in...

Newbie

Hi! So, it's been a year that I've been using Spotify Premium but recently I changed my credit card. I followed the instructions to change the details of the credit card but now is not accepting it....

Alfredo

Roadie

3617 Views

1 replies

0 likes

Credit Card
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Solved!! How to empty Local Files

Ok so in my Local Files I have A LOT of songs. Because of those songs being in Local Files, I am unable to listen to them. I switched off the the various sources for Local Files as Spotify Support advised and the songs didn't disappear. I even delete...

Gig Goer

Ok so in my Local Files I have A LOT of songs. Because of those songs being in Local Files, I am unable to listen to them. I switched off the the various sources for Local Files as Spotify Support ad...

dinomight

Spotify Star

1273 Views

3 replies

0 likes

local files
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Sponsored messages doesnt load

The sponsored messages doesnt load sometimes, i have to restart the software then. What can I do?

Newbie

The sponsored messages doesnt load sometimes, i have to restart the software then. What can I do?  

362 Views

0 replies

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Superuser Contribution Friend activity

Having a similar problem that I had a few weeks ago. The friend feed/ follower activity is glitching. One friend in particular has been on almost every day yet his activity doesn't even show up. We've talked and tried to figure it out, when he came t...

Music Fan

Having a similar problem that I had a few weeks ago. The friend feed/ follower activity is glitching. One friend in particular has been on almost every day yet his activity doesn't even show up. We'v...

cerealgm

Casual Listener

2226 Views

6 replies

1 likes

follower activity
Friend Feed
Help
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Stations Disappearing

I was looking at my stations a few minutes ago and all of a sudden my entire list disappeared. I tried closing the app and going back into it but that didn't seem to do anything.

Newbie

I was looking at my stations a few minutes ago and all of a sudden my entire list disappeared. I tried closing the app and going back into it but that didn't seem to do anything. 

374 Views

0 replies

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Solved!! Cannot delete Local appdata folder on Windows 10

Hey, Spotify is not launching for me in Windows 10. I've uninstalled/reinstalled to no avail. After reading some other posts on here, I'm attempting to delete the Local appdata folder, but there is one folder within the subfolders of this Spotify fol...

Casual Listener

Hey, Spotify is not launching for me in Windows 10. I've uninstalled/reinstalled to no avail. After reading some other posts on here, I'm attempting to delete the Local appdata folder, but there is o...

Sebasty

Community Legend

25502 Views

7 replies

0 likes

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Spotify desktop has stopped loading

I've just installed some updates on my laptop (Dell XPS 13) and now Spotify isn't loading. The programme launches, but it's then stuck on a blank, black screen (attached) but task manager doesn't say it's crashed. I've reinstalled it and nothing has ...

Regular

I've just installed some updates on my laptop (Dell XPS 13) and now Spotify isn't loading. The programme launches, but it's then stuck on a blank, black screen (attached) but task manager doesn't say...

h_bell25

Regular

436 Views

1 replies

1 likes

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Superuser Contribution ADD MUSIC FROM LAPTOP TO SPOTIFY

HOW DO I GET MUSIC FROM MY C DRIVE OR MUSIC FOLDER ON LAPTOP IN TO MY SPOTIFY SO THAT I CAN ASK ALEXA TO PLAY MY BROTHERS HOME MADE MUSIC FROM CID

Newbie

HOW DO I GET MUSIC FROM MY C DRIVE OR MUSIC FOLDER ON LAPTOP IN TO MY SPOTIFY SO THAT I CAN ASK ALEXA TO PLAY MY BROTHERS HOME MADE MUSIC FROM CID  

Alfredo

Roadie

542 Views

1 replies

0 likes

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Historical queue keeps returning

Over the past week, every time I play something, after the first song it always returns to play an album I added to the queue a week or so ago. I clear it every time this happens but everytime I restart my computer and Spotify and put on an album, th...

Casual Listener

Over the past week, every time I play something, after the first song it always returns to play an album I added to the queue a week or so ago. I clear it every time this happens but everytime I rest...

817 Views

0 replies

14 likes

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Superuser Contribution Drag & Drop doesn't work anymore

Hey there.About 6 months ago, Drag & Drop suddenly stopped working on my Spotify Desktop App (running on Windows 10 Home), which means i neither can move playlists around nor can i move songs around within playlists. I was hoping that this would be f...

Newbie

Hey there. About 6 months ago, Drag & Drop suddenly stopped working on my Spotify Desktop App (running on Windows 10 Home), which means i neither can move playlists around nor can i move songs a...

Alfredo

Roadie

707 Views

1 replies

1 likes

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Volume Control On a second Device

Hi! So I was wondering if Spotify would add the feature of being able to volume control using a second device, so I currently have an IPhone but would like to control the volume with my Windows Laptop! I'm hoping in the future you would add this feat...

Newbie

Hi! So I was wondering if Spotify would add the feature of being able to volume control using a second device, so I currently have an IPhone but would like to control the volume with my Windows Lapto...

415 Views

0 replies

0 likes

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Superuser Contribution One Song Sounds Different Only In App

I was listening to one of my old playlists, and I noticed something weird. The song "Young Volcanoes" by Fall Out Boy on the spotify desktop app sounds like (and I'm pretty sure is) the live version of the song (You can hear cheering at the end) but ...

Newbie

I was listening to one of my old playlists, and I noticed something weird. The song "Young Volcanoes" by Fall Out Boy on the spotify desktop app sounds like (and I'm pretty sure is) the live version ...

Alfredo

Roadie

468 Views

1 replies

0 likes

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Randomly changing discover weekly playlist

I have had this problem a few times now. But only today i am 100% sure that it was happening. so i was listening to my discover weekly playlist from monday till today in the afternoon. Now in the evening i decide to listen again and i realize that i ...

Newbie

I have had this problem a few times now. But only today i am 100% sure that it was happening. so i was listening to my discover weekly playlist from monday till today in the afternoon. Now in the eve...

HotlineMemeami

Casual Listener

812 Views

1 replies

1 likes

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Superuser Contribution Downloaded Music Only on Mobile

Is it possible to only have my downloaded music on my Phone and not downloaded on my Windows computer?

Visitor

Is it possible to only have my downloaded music on my Phone and not downloaded on my Windows computer?

Alfredo

Roadie

424 Views

1 replies

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Superuser Contribution "Enable" does not work

I just signed up, and downloaded the app. When I hit Enable and follow the instructions, I still get no music. Web Player just takes me right back to the Enable page, and loop with no results. I have a Windows laptop. Can anyone help, please?

Newbie

I just signed up, and downloaded the app.  When I hit Enable and follow the instructions, I still get no music.  Web Player just takes me right back to the Enable page, and loop with no res...

Alfredo

Roadie

458 Views

1 replies

0 likes

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Can´t open Spotify

Hello,If I start Spotify on my Windows Desktop I just see a black sqare, I can form it like the normal Spotify Window but I can not click something. The only thing I can do is close Spotify in the Task-list.Is it a Problem of Spotify or my PC and how...

Casual Listener

Hello, If I start Spotify on my Windows Desktop I just see a black sqare, I can form it like the normal Spotify Window but I can not click something. The only thing I can do is close Spotify in the ...

blissfulnomad

Newbie

685 Views

2 replies

2 likes

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Spotify Hi-Fi

Hi All, I came accross below article today and I'm wondering what do I need to do to become a tester? If there's a possibilty of adding me to the list of testers or some kind of waiting list then Spotify please do! Can't wait for you guys to finally ...

Casual Listener

Hi All,   I came accross below article today and I'm wondering what do I need to do to become a tester? If there's a possibilty of adding me to the list of testers or some kind of waiting list...

696 Views

0 replies

0 likes

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