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Hello:
Tearing my hair out on this one, so all help gratefully received.
First, the setup:
I'm running Spotify premium via the desktop app on a Windows 10 PC, via a wired (ethernet) connection on a simple home network.
Then, the problem:
I was experiencing intermittent "no connection" issues in the Spotify desktop app, despite a demonstrably functioning internet connection. So, I uninstalled and reinstalled the app, as this had fixed similar problems in the past.
Unfortunately, upon reinstalling the app and attempting to log in, I received an error message about a likely firewall problem: Error Code 32. So, here's what I did to troubleshoot:
Unfortunately the mystery only deepened. Upon attempting to log in to Spotify, I received similar error message text as before, but now indicating Error Code 37.
Grateful for any constructive help.
Thank you, in advance. -- grrranimal
Same problem here. Curious if anyone can come up with a solution.
I had contacted Spotify via chat as it was showing continually that I was not connected to the internet, even though I was connected (I use library wifi which is very reliable). They advised me to uninstall Spotify from Windows Apps & features (I had to log in to Windows) in my Start --> Settings, then to reinstall it via the Windows App Store (I Googled that). There were three or four apps for Spotify; what? I chose the first app. I did that (installed), opened up Spotify (via "launch" button after installation), tried to log in, and then got error code 32; the pop-up error box suggested I reset my proxy settings and gave a link to click on. I clicked on that link and finally clicked on the drop-down box arrow and selected "no proxy," and clicked "reset" or "ok." It worked! Finally!!!
I hope this helps someone else.
PS: I have Windows 10 Home on a Toshiba Satellite computer (I purchased from Costco in 2011) and use the free version of Spotify.
Thank-you SO much! This was extreamly helpful, because another guy said I should RESET Windows 10, but I read on and found this review. I am a bit concerned about having no proxy and that it might lead to something bad. But overall I am very happy that I have fixed this issue. I wonder what it came from in the first place... Maybe a Windows Defender bug.
I'm glad it helped.
As I said, I use the library (which I think has some filtering) for their wifi and so far have encountered nothing bad. I also have another public location I use for wifi in a pinch and so far no problems. I use Avast & Malwarebytes and have those networks set to "public" settings; I also have an Avast browser that comes up if I do banking, or can launch if I feel uncomfortable with anything. So far, so good. Avast does have products to use/purchase, such as a VPN, but so far I have had no problems. I'm also careful what I access. I realize this doesn't have anything to do with Spotify problems, but perhaps it will help set your mind at ease.
PS: Error code 37 is a device driver error. Simple Google search will bring up several sites on how to fix it. Basically, go to Device Manager, select which Device you are looking for & right click on it, and select "update driver." That has saved me from USB port issues (which I've had).
Hope this helps someone.
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