Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1592 Views

0 replies

2 likes

  • 1592 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145250 Views

83 replies

27 likes

  • 145250 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129995 Views

294 replies

22 likes

  • 129995 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10967 Views

1 replies

6 likes

  • 10967 Views
  • 1 replies
  • 6 likes

Superuser Contribution Dragging songs into different playlists

Spotify was really lagging hard for me. Going extremely slow. So I decided to close it and reopen. Now I can't drag music from one playlist into another. I get the circle with a line through it. It literally worked seconds before closing and reopenin...

Regular

Spotify was really lagging hard for me.  Going extremely slow.  So I decided to close it and reopen.   Now I can't drag music from one playlist into another.  I get the circle w...

Alfredo

Roadie

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist error using older version of Spotify 0.8.5.133

I've been using an older version of Spotify (0.8.5.133) for several years now and up until a few weeks ago, everything was fine. Now it seems to be spinning (trying to connect) constantly. My playlists will play one song and then revert back to the m...

Newbie

  I've been using an older version of Spotify (0.8.5.133) for several years now and up until a few weeks ago, everything was fine.  Now it seems to be spinning (trying to connect) constant...

JulianA_Bogota

Roadie

1028 Views

1 replies

0 likes

  • 1028 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded playlists undownloaded without my consent

Hey what's up! I am running Spotify on my Asus Windows 10 laptop. I am a Premium user in the US and I use Spotify a lot! Sometimes, when I pull up Spotify on my computer, I find that I am somehow no longer signed in. Once I get signed in, none of my ...

Newbie

Hey what's up! I am running Spotify on my Asus Windows 10 laptop. I am a Premium user in the US and I use Spotify a lot!    Sometimes, when I pull up Spotify on my computer, I find t...

Alfredo

Roadie

2164 Views

1 replies

0 likes

  • 2164 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Option to download songs on laptop is absent

Hello I am from Denmark It seems af if the option of downloading songs to my Windows 10 laptop has gone missing. It is no issue downloading the songs to my phone, as the green checkbox/slider is there, which it is not on my laptop. I have tried a cle...

Visitor

Hello I am from Denmark   It seems af if the option of downloading songs to my Windows 10 laptop has gone missing. It is no issue downloading the songs to my phone, as the green checkbox/sli...

Alfredo

Roadie

2999 Views

3 replies

0 likes

  • 2999 Views
  • 3 replies
  • 0 likes

Playlist on Premium does not play songs from the list

PlanPremiumCountryNew Zealand DeviceLaptopOperating SystemWindows 10 My Question or IssueI search for an album and choose to play it. Spotify plays the first song, and then goes on to some other random song (NOT from the album) instead of the next so...

Newbie

  Plan Premium Country New Zealand   Device Laptop Operating System Windows 10   My Question or Issue I search for an album and choose to play it. Spotify plays the first s...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

Solved!! Delete/Remove a song from a playlist

PlanPremiumCountryUnited States DeviceLenovo ThinkCentreOperating SystemWindows 7 My Question or Issue How do I delete/remove a song from Local Files playlist?

Casual Listener

Plan Premium Country United States   Device Lenovo ThinkCentre Operating System Windows 7   My Question or Issue  How do I delete/remove a song from Local Files playlist?

nashvillerocks

Newbie

1609 Views

4 replies

0 likes

  • 1609 Views
  • 4 replies
  • 0 likes

I accidentally clicked the Do Not Play Again button

I accidentally clicked the Do Not Play Again button and now I can't play the song even though I'm literally clicking on it. How do I get it to stop doing this?

Casual Listener

I accidentally clicked the Do Not Play Again button and now I can't play the song even though I'm literally clicking on it.  How do I get it to stop doing this?

CoryT

Casual Listener

17891 Views

2 replies

0 likes

  • 17891 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas al reproducir CANCIONES EXPLICITAS

Alguien mas tiene problemas al reproducir canciones explicitas, en la APP WINDOWS o en el REPRODUCTOR WEB??

Newbie

Alguien mas tiene problemas al reproducir canciones explicitas, en la APP WINDOWS o en el REPRODUCTOR WEB??

Alfredo

Roadie

1350 Views

1 replies

0 likes

  • 1350 Views
  • 1 replies
  • 0 likes

Local songs not scrobbled to Last.fm - UPDATE

Hello, My local songs are not scrobbled to Last.fm while the online ones are. I'm using the new Last.fm scrobbling technique, where you give permission on the Last.fm website. A recent Spotify patch is supposed to have fixed this. Unfortunately, that...

Casual Listener

Hello,   My local songs are not scrobbled to Last.fm while the online ones are. I'm using the new Last.fm scrobbling technique, where you give permission on the Last.fm website.   A rec...

760 Views

0 replies

0 likes

Android
last.fm
local files
Windows
  • 760 Views
  • 0 replies
  • 0 likes

Superuser Contribution pausing and unpausing across multiple devices

PlanPremiumCountry USADeviceSurface running windows 10, desktop running windows 10, Samsung galaxy running android My Question or IssueFor the whole time I've had spotify, across multiple devices, it sometimes just pauses a song with no instruction t...

Casual Listener

Plan Premium Country  USA Device Surface running windows 10, desktop running windows 10, Samsung galaxy running android   My Question or Issue For the whole time I've had spoti...

jimbob_barnes

Casual Listener

2023 Views

4 replies

0 likes

  • 2023 Views
  • 4 replies
  • 0 likes

Always Show Media Overlay

Operating SystemWindows 10 My Question or IssueIs there any way to get the media overlay in the top left corner to always show, or a good hotkey to show it without changing anything about the way that the music plays (i.e. skipping song, changing vol...

Newbie

  Operating System Windows 10   My Question or Issue Is there any way to get the media overlay in the top left corner to always show, or a good hotkey to show it without changing anyth...

Jollof

Composer

6583 Views

1 replies

4 likes

  • 6583 Views
  • 1 replies
  • 4 likes

Windows 10 app just show outline of window

Windows 10Surface 2 Pro Spotify app. Not possible to activate window, only show a grey outline of the window. When try to change focus to Spotify app, window just comes up as outline, can see through to background. App runs, but no content or command...

Regular

Windows 10 Surface 2 Pro   Spotify app. Not possible to activate window, only show a grey outline of the window. When try to change focus to Spotify app, window just comes up as outline, can ...

iancaplan16

Casual Listener

4165 Views

18 replies

0 likes

  • 4165 Views
  • 18 replies
  • 0 likes

discover weekly not updating

Hello all, Till today, I hadn't any problem with my Discover Weekly. But today, I looked up my Discover Weekly and saw, it wasn't updated. What is wrong with that? Can someone help? Thanks

Music Fan

Hello all,    Till today, I hadn't any problem with my Discover Weekly. But today, I looked up my Discover Weekly and saw,  it wasn't updated. What is wrong with that? Can someone he...

theo_jansen

Casual Listener

1338 Views

11 replies

4 likes

  • 1338 Views
  • 11 replies
  • 4 likes

Matching local files to the cloud

Hi, Since Spotify removed the sync playlist from itunes feature my workaround was to create folders with the playlists I wanted in them. Then I would only choose that folder as a local source and bam, local playlist. However, I would like to match th...

Casual Listener

Hi,   Since Spotify removed the sync playlist from itunes feature my workaround was to create folders with the playlists I wanted in them. Then I would only choose that folder as a local sourc...

412 Views

0 replies

0 likes

  • 412 Views
  • 0 replies
  • 0 likes

no se publica mi actividad

PlanPremiumCountrySpain Devicelaptot HPOperating SystemWindows 10 My Question or IssueNo se publica mi actividad en Spotify con el ordenador y lo tengo activado en la configuración. Quiero que se publique, con el mòbil si funciona y se publica pero c...

Newbie

Plan Premium Country Spain   Device laptot HP Operating System Windows 10   My Question or Issue No se publica mi actividad en Spotify con el ordenador y lo tengo activado e...

529 Views

0 replies

0 likes

  • 529 Views
  • 0 replies
  • 0 likes

Desktop Overlay can't be disabled

PlanPremiumCountryTaiwan DeviceDesktop PCOperating SystemWindows 10 My Question or IssueOver the past month or so, I have repeatedly tried to disable the desktop overlay that pops up in the top-left corner of my screen when I change songs. Even thoug...

Regular

Plan Premium Country Taiwan  Device Desktop PC Operating System Windows 10   My Question or Issue Over the past month or so, I have repeatedly tried to disable the desktop overlay...

Chillosophy

Regular

9869 Views

43 replies

31 likes

  • 9869 Views
  • 43 replies
  • 31 likes

Spotify Not Letting Me Add a Photo To a Playlist

PlanPremiumCountry AustraliaDevice?Operating SystemWindows 10 My Question or IssueGreetings, I have tried to upload a piciture to a playlist in spotify, and for every piciture is says that it is to small, and that it needs to be at least 300 by 300. ...

Newbie

  Plan Premium Country  Australia Device ? Operating System Windows 10       My Question or Issue Greetings,  I have tried to upload a piciture to a playli...

640 Views

0 replies

0 likes

  • 640 Views
  • 0 replies
  • 0 likes

Crossfade bug in a playlist?

PlanPremiumCountryGermanyOperating SystemWindows 10 PlaylistHype My Question or Issue Hi,i can't understand my problem. When i'm listening to my playlists, which i created for myself, the crossfade function (off) works correctly.But when i'm listenin...

Regular

Plan Premium Country Germany Operating System Windows 10  Playlist Hype   My Question or Issue   Hi, i can't understand my problem.     When i'm listening to m...

Jollof

Composer

780 Views

1 replies

0 likes

  • 780 Views
  • 1 replies
  • 0 likes

Downloading new version fails

Plan:PremiumCountry: Denmark Device: DesktopOperating System: Windows 10 My Question or Issue:While using my Spotify ver. 1.0.55.487 I was advised that a new ver. 1.0.80.474 was ready for download. After a little while I was told that Spotify now was...

Casual Listener

Plan:Premium Country: Denmark  Device: Desktop Operating System: Windows 10  My Question or Issue: While using my Spotify ver. 1.0.55.487 I was advised that a new ver. 1.0.80.474 was r...

user-removed

Not applicable

1251 Views

10 replies

0 likes

  • 1251 Views
  • 10 replies
  • 0 likes

Solved!! faded play button

I wanted to add HEROES by Brian the Sun to my playlist and I searched for it on spotify but when I looked it up on google it showed up but with a faded looking play button and not a normal play button. Any help? I feel as if its a country restriction...

Newbie

I wanted to add HEROES by Brian the Sun to my playlist and I searched for it on spotify but when I looked it up on google it showed up but with a faded looking play button and not a normal play butto...

iamandyhill

Community Legend

795 Views

1 replies

0 likes

  • 795 Views
  • 1 replies
  • 0 likes