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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 138458 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 138458 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54388 Views
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  • 33 likes
  • Windows
  • 54388 Views
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  • 33 likes

Album covers not displaying

Hi all, I have uninstalled and reinstalled and am still not getting the Album Covers to display on my screen. All i get is those music symbols but no image. I understand that their has been an update in the system and it should be fixed, however I st...

  • Newbie
  • Hi all,   I have uninstalled and reinstalled and am still not getting the Album Covers to display on my screen. All i get is those music symbols but no image.  I understand that their ...
  • 469 Views
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  • 469 Views
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My band in "related artists" of some other band

Hi! I have a question about "Related Artists" tab in Spotify.I'm helping to manage couple of small bands. My artists are very small and the albums were uploaded to streaming services just recently, so I'm not surprised, that they don't have a "Relate...

  • Casual Listener
  • Hi! I have a question about "Related Artists" tab in Spotify. I'm helping to manage couple of small bands. My artists are very small and the albums were uploaded to streaming services just recentl...
  • 234 Views
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  • 234 Views
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Scrolling playlist lagging and using >50-60% of CPU

https://youtu.be/5COTKVzX4xQ < video of scrolling and CPU usage in task manager. Whenever I use Spotify on my Dell XPS 15 9560, it uses a gratuitous amounts of the CPU to the point where it slows my computer down. Music plays fine, but I noticed that...

  • Casual Listener
  • https://youtu.be/5COTKVzX4xQ < video of scrolling and CPU usage in task manager.   Whenever I use Spotify on my Dell XPS 15 9560, it uses a gratuitous amounts of the CPU to the point ...
  • mili2110
  • Casual Listener
  • 752 Views
  • 2 replies
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  • 752 Views
  • 2 replies
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Superuser Contribution Can´t put a picture on my plaslist

I cant put a picture on a playlist I created. It doesnt have the option by clicking with the left button of the mouse or to click on the previous picture.What should I do?

  • Newbie
  • I cant put a picture on a playlist I created. It doesnt have the option by clicking with the left button of the mouse or to click on the previous picture. What should I do?
  • djfah
  • Gig Goer
  • 2320 Views
  • 2 replies
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  • 2320 Views
  • 2 replies
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Add songs in quantity in a playlist

Hello everyone, I wanted to know if there is any way to pass all my music from the song section to a playlist without having to do it one by one? An example would be when you want to delete all your mails and you have the option to select all. Regard...

  • Newbie
  • Hello everyone, I wanted to know if there is any way to pass all my music from the song section to a playlist without having to do it one by one? An example would be when you want to delete all your ...
  • phan_times
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
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Playlists Missing - New Computer, Same Account

I just installed Spotify on a new computer and logged in with my account but all of my playlists are missing. I tried to restore them but the Spotify website says I haven't deleted any. Not sure how to recover them?

  • Visitor
  • I just installed Spotify on a new computer and logged in with my account but all of my playlists are missing. I tried to restore them but the Spotify website says I haven't deleted any. Not sure how ...
  • IguanaSetup
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Discover Weekly didn't update

This is the first time my Discover Weekly didn't update. What should I do? Can Spotify solve it for me?Thanks,Carol

  • Casual Listener
  •  This is the first time my Discover Weekly didn't update. What should I do? Can Spotify solve it for me? Thanks, Carol
  • kklucky77
  • Newbie
  • 70073 Views
  • 110 replies
  • 6 likes
  • Windows
  • 70073 Views
  • 110 replies
  • 6 likes

local files show up and play on desktop but neither on iphone

local files imported to spotify desktop fine, but they wont synch to my iphone. ive tried deleting and redownloading both apps, changing my wifi to private settings, making a playlist on desktop and making it availiable offline, and turning off the f...

  • Newbie
  • local files imported to spotify desktop fine, but they wont synch to my iphone. ive tried deleting and redownloading both apps, changing my wifi to private settings, making a playlist on desktop and ...
  • Columbo
  • Music Fan
  • 2047 Views
  • 1 replies
  • 0 likes
  • 2047 Views
  • 1 replies
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Solved!! Option to not play Explicit songs

There are other posts asking for the same thing, but I just want to lobby for Spotify to create an option to 'not play explicit songs'. I love listening to Spotify's suggestions for me, New Music Friday, Release Radar, Discover Weekly, etc., but I'm ...

  • Casual Listener
  • There are other posts asking for the same thing, but I just want to lobby for Spotify to create an option to 'not play explicit songs'. I love listening to Spotify's suggestions for me, New Music Fri...
  • ohmiser
  • Casual Listener
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
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Spotify won't uninstall

I use Windows 7 and am trying uninstall Spotify. Already tried usingg the traditional way and even iniciating the computer on secure mode, but nothing works. What the **bleep** shoul I do?

  • Newbie
  • I use Windows 7 and am trying uninstall Spotify. Already tried usingg the traditional way and even iniciating the computer on secure mode, but nothing works. What the **bleep** shoul I do?
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  • 145 Views
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"dissapear"

Spotify closes but doesnt really close if that makes sense. It is visible but when I press on something in spotify it doesn't register on spotify but instead the app behind it. So if I had facebook up and tabs to spotify, everywhere I want to press r...

  • Newbie
  • Spotify closes but doesnt really close if that makes sense. It is visible but when I press on something in spotify it doesn't register on spotify but instead the app behind it. So if I had facebook u...
  • 151 Views
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  • 151 Views
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Probleme de lecture des musique : "Cette chanson n'est pas disponible, etc ...."

Bonjour, apres avoir lu un tas de conseils sur la communaute spotify et tente les choses suivantes : - Desinstallation et reinstallation de l'exe de spotify- Redemarrage de "Windows Audio"- Desactiver et Activer l'Acceleration Materielle- Redemarrer ...

  • Casual Listener
  • Bonjour,   apres avoir lu un tas de conseils sur la communaute spotify et tente les choses suivantes :   - Desinstallation et reinstallation de l'exe de spotify - Redemarrage de "Windo...
  • 1704 Views
  • 0 replies
  • 8 likes
  • 1704 Views
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  • 8 likes

Playlist don't show up when trying to add a song

Brief description of the issue: When trying to add a song to one of my playlists I select the folder in which my playlists are but it only shows 3 lists while I have 19Steps to reproduce the issue:First I did this: Started the spotify app and searche...

  • Newbie
  • Brief description of the issue: When trying to add a song to one of my playlists I select the folder in which my playlists are but it only shows 3 lists while I have 19 Steps to reproduce the issu...
  • 153 Views
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  • 153 Views
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Random Drill Beats

When I have the Spotify program open, the artist Drill beats randomly starts playing. Sometimes it plays when I'm browsing the web, playing video games, or listening to music. This is really annoying

  • Newbie
  • When I have the Spotify program open, the artist Drill beats randomly starts playing. Sometimes it plays when I'm browsing the web, playing video games, or listening to music. This is really annoying
  • Bigbirdlegend
  • Regular
  • 1009 Views
  • 11 replies
  • 1 likes
  • 1009 Views
  • 11 replies
  • 1 likes

Windows Premium App TOO QUIET!!!

Hi, I am professional premium user and I have also my own music licensed on Spotify as Cyberluke. Today when I played Spotify music in my studio, it seems too quiet. So I checked my RME mixer and indeed the peak does not go over -6dB in any track. Wh...

  • Music Fan
  • Hi, I am professional premium user and I have  also my own music licensed on Spotify as Cyberluke.   Today when I played Spotify music in my studio, it seems too quiet. So I checked my RM...
  • Cyberluke
  • Music Fan
  • 2405 Views
  • 8 replies
  • 1 likes
  • 2405 Views
  • 8 replies
  • 1 likes

Desktop and Android skipping songs and returning to old queue unexpectedly

Hey, having trouble with my spotify randomly skipping and jumping back to previous playlist.Issue: few weeks ago I clicked a playlist. It was awful, featuring "Saucy Beats" if you want to wreck your eardrums. The problem is that my spotify keeps rand...

  • Casual Listener
  • Hey, having trouble with my spotify randomly skipping and jumping back to previous playlist. Issue: few weeks ago I clicked a playlist. It was awful, featuring "Saucy Beats" if you want to wre...
  • gulty123
  • Casual Listener
  • 1796 Views
  • 12 replies
  • 6 likes
  • 1796 Views
  • 12 replies
  • 6 likes

Solved!! Windows App - Volume is reduced when switching to another audio app

Steps to reproduce the issue: Windows 7 Pro, Spotify 0.9.10.14.g578d350b Have an app such as Skype installed along with Spotify. listen to Spotify. Pause Spotify. Make a Skype call. return to Spotify Expected result - Playback normal Actual result - ...

  • Newbie
  • Steps to reproduce the issue: Windows 7 Pro, Spotify 0.9.10.14.g578d350b     Have an app such as Skype installed along with Spotify. listen to Spotify. Pause Spotify. Make a Sky...
  • tomasmann
  • Newbie
  • 4219 Views
  • 5 replies
  • 0 likes
  • Windows
  • 4219 Views
  • 5 replies
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Spotify won’t open due to device license

Hello there, was just wondering if someone can help me. I just got a new windows computer and have the Spotify app downloaded. It worked perfectly fine but after a few hours it came up with the message “CLiP license device ID does not match the devic...

  • Casual Listener
  • Hello there, was just wondering if someone can help me. I just got a new windows computer and have the Spotify app downloaded. It worked perfectly fine but after a few hours it came up with the messa...
  • Hubo
  • Community Legend
  • 2756 Views
  • 4 replies
  • 0 likes
  • 2756 Views
  • 4 replies
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Solved!! Cannot change the order of songs?

Hey, since the latest updates (Windows) I do not seem able to move the order of songs in a playlist by dragging and dropping them between lines? Why would they remove that?

  • Music Fan
  • Hey, since the latest updates (Windows) I do not seem able to move the order of songs in a playlist by dragging and dropping them between lines? Why would they remove that?
  • computeiro
  • Newbie
  • 65400 Views
  • 28 replies
  • 7 likes
  • 65400 Views
  • 28 replies
  • 7 likes

Audio sound and bass reduction when Spotify not in focus

I'm using Spotify on Windows 10, and for the most part think it's great. I am however having a frustrating issue - when the app is not in focus, volume greatly reduces, along with bass. I've looked at settings in the App and in Windows. Can anyone he...

  • Newbie
  • I'm using Spotify on Windows 10, and for the most part think it's great.   I am however having a frustrating issue - when the app is not in focus, volume greatly reduces, along with bass. &nb...
  • 325 Views
  • 0 replies
  • 1 likes
  • 325 Views
  • 0 replies
  • 1 likes