Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150075 Views
0 replies
26 likes
PlanPremiumDevicePCOperating SystemWindows 10My Question or IssueFor some reason, when I add some songs via local file to spotify, it will be unavailable on desktop, but it will play and download on the android app. The message I get is "This song is...
Plan Premium Device PC Operating System Windows 10 My Question or Issue For some reason, when I add some songs via local file to spotify, it will be unavailable on desktop, but it will play an...
Roadie
687 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceDesktop / NotebookOperating SystemWindows / Mac My Question or Issue The system Volume is controlable by the keyboard Hot Key. How can you change the volume for Spotify app, if it is connected to WLAN Speaker using the s...
Plan Free/Premium Country Device Desktop / Notebook Operating System Windows / Mac My Question or Issue The system Volume is controlable by the keyboard Hot Key. How can...
Casual Listener
1436 Views
1 replies
0 likes
PlanPremium Country Uk Device(MacBook Pro)Operating System(Both OS X and windows 10) My Question or Issue I have a usb mixer (American Audio 14MXR). The sound card works fine for all programs on my computer, except Spotify. I get an error saying “the...
Plan Premium Country Uk Device (MacBook Pro) Operating System (Both OS X and windows 10) My Question or Issue I have a usb mixer (American Audio 14MXR). The s...
Community Legend
1260 Views
1 replies
0 likes
PlanFreeCountryUKDevicePCOperating SystemWindows 10 My Question or IssueWhenever I restart my PC, or sometimes in the middle of a song radio, it stops playing and the radio apparently disappears. The radio is no longer there, and the friend's list go...
Plan Free Country UK Device PC Operating System Windows 10 My Question or Issue Whenever I restart my PC, or sometimes in the middle of a song radio, it stops playing and the radio a...
Regular
1436 Views
2 replies
0 likes
PlanFreeCountryThe Netherlands DevicePCOperating SystemWindows 10 My Question or IssueSince a week or something there are some issues with my Spotify for desktop. My friend feed is not showing ("Hmm, the Friend Feed failed to load" it says), I cannot...
Plan Free Country The Netherlands Device PC Operating System Windows 10 My Question or Issue Since a week or something there are some issues with my Spotify for desktop. My f...
Community Legend
5015 Views
15 replies
4 likes
PlanFree/PremiumCountry IndonesiaDeviceNotebookOperating SystemWindows 10 My Question or Issue Starting from today, the premium advertising plays in a foreign language (I didn't know what it is).
Plan Free/Premium Country Indonesia Device Notebook Operating System Windows 10 My Question or Issue Starting from today, the premium advertising plays in a foreign lan...
Community Legend
2166 Views
1 replies
1 likes
Hi there, I've recently got a new ultrabook with Windows 10. Unfortunately, Spotify stops playing immediately when the screen turns dark to safe energy - in battery mode after 3 minutes. the ultrabook is still active and spotify appears on the locksc...
Hi there, I've recently got a new ultrabook with Windows 10. Unfortunately, Spotify stops playing immediately when the screen turns dark to safe energy - in battery mode after 3 minut...
Casual Listener
156870 Views
7 replies
4 likes
Description My media keys used to work to play, pause, skip forward/backward, etc. in Spotify, and other applications when Spotify is running. Suddenly, my media keys have no effect. A more detailed description, using numbered steps 1. Open Spotify 2...
Description My media keys used to work to play, pause, skip forward/backward, etc. in Spotify, and other applications when Spotify is running. Suddenly, my media keys have no effect. A m...
Newbie
511474 Views
88 replies
51 likes
Wonder (and tried to): want to listen audiobooks with my spotify premium in my local files.But, Is it possible to upload the book immediately in his own playlist? Now I upload, search al the individual chapters one by one and put it in the right play...
Wonder (and tried to): want to listen audiobooks with my spotify premium in my local files. But, Is it possible to upload the book immediately in his own playlist? Now I upload, search al the indivi...
Roadie
6029 Views
1 replies
0 likes
I've been using Spotify, but just today downloaded the PC software. On the task bar, it shows a green progress bar as if it were downloading something, but it never changes from the minimum, and no songs are set to be downloaded, nor are any currentl...
I've been using Spotify, but just today downloaded the PC software. On the task bar, it shows a green progress bar as if it were downloading something, but it never changes from the minimum, and no s...
Casual Listener
3134 Views
4 replies
0 likes
Every time I boot up my computer and Spotify loads up, it loads into the same song paused at the same spot, regardless of what I listened to last on my computer or phone/other devices. I uninstalled and reinstalled Spotify, which fixed the problem fo...
Every time I boot up my computer and Spotify loads up, it loads into the same song paused at the same spot, regardless of what I listened to last on my computer or phone/other devices. I uninstalled ...
Roadie
5041 Views
5 replies
3 likes
dont play any song, i have deactivated "streaming" for premiun any idea ? Alan
dont play any song, i have deactivated "streaming" for premiun any idea ? Alan
Roadie
854 Views
5 replies
0 likes
i have full connection to the internet but spotify says i am offline, please help. i am on pc
i have full connection to the internet but spotify says i am offline, please help. i am on pc
Casual Listener
6186 Views
13 replies
0 likes
IssueSpotify interrupts playback or crashes when playing the latest album from Daft Punk.Original post: https://community.spotify.com/t5/Desktop-Windows/Can-t-play-Daft-Punk-on-PC/m-p/2579797 PlanPremiumCountryUK DeviceLenovo ThinkpadOperating System...
Issue Spotify interrupts playback or crashes when playing the latest album from Daft Punk. Original post: https://community.spotify.com/t5/Desktop-Windows/Can-t-play-Daft-Punk-on-PC/m-p/257979...
Roadie
546 Views
1 replies
0 likes
PlanPremium DeviceiPhone 6s and pc with windows 10Operating SystemiOS 11, windows 10My Question or Issue I am able to listen to the local files on my conputer, but when i open the playlist in whch they are in on my phone they do not appear at all. I ...
Plan Premium Device iPhone 6s and pc with windows 10 Operating System iOS 11, windows 10 My Question or Issue I am able to listen to the local files on my conputer, but when i open...
Regular
457 Views
1 replies
0 likes
PlanPremiumCountryRomania DeviceDell Latitude 7480 Operating SystemWindows 10 My Question or Issue The application window is blank. No way to interact with the app except starting and closing it from the task bar. Similar issue to those signaled in h...
Plan Premium Country Romania Device Dell Latitude 7480 Operating System Windows 10 My Question or Issue The application window is blank. No way to interact with t...
Not applicable
10516 Views
3 replies
0 likes
PlanPremium FamilyCountryCanadaDeviceDell XPS 13Operating SystemWindows 10 My Question or IssueMy Daily Mixes are now gone as a link on my Spotify desktop application (it used to be the first link under "Your Library"). When I try to search for the D...
Plan Premium Family Country Canada Device Dell XPS 13 Operating System Windows 10 My Question or Issue My Daily Mixes are now gone as a link on my Spotify desktop application (it use...
Casual Listener
3839 Views
9 replies
0 likes
Hey y'all,I'm having trouble starting the spotify-app on windows 7(as I have read, I am not the only one with this;) )When I click the spotify icon, the "frame" for the window opens,then it disappears again. It doesnt show up on task manager. I have ...
Hey y'all, I'm having trouble starting the spotify-app on windows 7(as I have read, I am not the only one with this;) ) When I click the spotify icon, the "frame" for the window opens,then it disap...
Community Legend
1640 Views
3 replies
0 likes
PlanPremiumCountrySweden DeviceWindows, Spotify desktopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey! I cant search anymore (nothing comes up, whatever Im searching for, things I know spotify have) on spotify and I ...
Plan Premium Country Sweden Device Windows, Spotify desktop Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey! I cant search...
Community Legend
431 Views
1 replies
0 likes
Há mais ou menos umas semana o feed de atividades não está atualizados "ao vivo", ele só mostra o que as pessoas ouviram ontem e há dias.Já atualizei o Spotify, desintalei e instalei de novo, e nada
Há mais ou menos umas semana o feed de atividades não está atualizados "ao vivo", ele só mostra o que as pessoas ouviram ontem e há dias. Já atualizei o Spotify, desintalei e instalei de novo, e nad...
Casual Listener
2379 Views
12 replies
6 likes
