Monitor going black when spotify opens

[kjayfr]

Plan

Premium

Country

Netherlands

Device

PC

Operating System

Windows 11 

My Question or Issue

Whenever I open spotify my monitor (MSI monitor) turns off. The issue has to do with the monitor having HD audio output speakers, because when i disabled them in device manager the problem was resolved, but I still think its worth to try and fix because its unfortunate to be unable to use the speakers on my monitor. 

[OscarDC]

Hey @kjayfr,

Thank you for reaching out to the Community and welcome.

That's an odd behavior. To start investigating this, would you mind confirming the Spotify version you're currently running on your PC? 

Also, could you check if the Web Player starts the same behavior or not?

Lastly, if you installed the app from the official website, we'd recommend installing the version available in the Microsoft store (or vice versa) to see if it has the same behavior with your screen. 

We'll be on the lookout.

[sshokk]

Same here, the issue happens on both Web and Desktop versions on Windows 11 (26100.4061). When the app launches for the first time after the system startup, it disconnects the external monitor (DisplayPort cable). Closing and re-opening the app helps for whatever reason

[SteelZig]

저도 같은 문제가 있네요. 앱과 웹 플레이어 둘 다 문제가 생깁니다. 업데이트, 재설치 다 해봤지만 소용없었습니다. ccleaner를 통해서 캐쉬 및 임시파일, 심지어 쓸모없어진 레지스트리파일까지 정기적으로 정리합니다. 역시 해결되지 않았습니다.

두 개의 모니터를 사용하는데 모니터 스피커 장치는 다 꺼두었습니다. 단순히 모니터 화면만의 문제라면 그냥 참고 넘어갈수 있겠지만 전력에도 영향을 미친다고 의심됩니다. 최근 스페이스마린2를 플레이하면서 스포티파이 앱으로 음악을 듣다가 파워서플라이가 터지는 경험을 했습니다. 사용하던 파워서플라이는 커세어 rm1000x였습니다. 

매번 그런건 아니지만 특정상황에서 전력문제까지 생긴다면 데스크탑 사용자에게는 큰 악영향을 미칠 수 있으므로 빠른 해결이 필요해 보입니다.

[Vasil]

Hey folks! 

Thank you for posting on the Community about this. We did some further digging in order to see what can help you out in this situation. Here's what we found:
 

• Disable the monitor's built-in speakers in Device Manager (as @kjayfr has done).
• Try using HDCP 2.2+ compliant cables - cheaper/older cables often don't fully support the Spotify services.
• Close and reopen after first launch - the error will appear when launching the app but the process that triggers the malfunction only activates at the first app launch of your work session.
• See if uninstalling Windows KB5053598 would help - this has been a valid user-provided solution in the past so it may help out as well. Just make sure you have a restore point ready in case anything goes sideways.

Note that this Community thread could be of use to you, since it handles a very similar issue.

Hope this helps! Keep us posted on how things go.