Help Wizard

Step 1


Music doesn't play

Music doesn't play

When I click on 'play' an error message appear and it says that 'spotify can't play this right now and that if I have the file on my computer I can import it'.. how can I fix this?  

1 Reply

Hey there @IslaMoon


Thanks for reaching out about this here in the Community. We moved your post from Chat to the relevant Help board, where it fits better.


First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.


If this doesn't do the trick, we suggest that you check if the OS of your PC has any pending updates. 


Also, we'd like to know if this started happening after a specific event such as an update. 


We'll be on the lookout.

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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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