Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
81178 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Visitor
776718 Views
503 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Visitor
18240 Views
19 replies
5 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
When I open the app on my desk top, it acts like it is playing the song but the time never changes on the track, does not matter what song I choose. Then it will freezer up and not let me do anything and I have to close the program. Then if I try to ...
When I open the app on my desk top, it acts like it is playing the song but the time never changes on the track, does not matter what song I choose. Then it will freezer up and not let me do anything...
Community Legend
3263 Views
5 replies
0 likes
Dragging and dropping a music in a playlist doesn't scroll the screen upwards.
Dragging and dropping a music in a playlist doesn't scroll the screen upwards.
Moderator
313 Views
1 replies
0 likes
The volume is up, the song says its playing, and other things will go through the headphones but I cannot hear the song or any other thing on Spotify. I cannot find any issue other than Spotify itself.
The volume is up, the song says its playing, and other things will go through the headphones but I cannot hear the song or any other thing on Spotify. I cannot find any issue other than Spotify itsel...
Moderator
279 Views
1 replies
0 likes
I have had this happened couple times on windows spotify app. I'm listening to songs and flipping through songs just fine and one of a sudden the desktop app wont respond to anything, the current song keeps playing. I close the program and the song k...
I have had this happened couple times on windows spotify app. I'm listening to songs and flipping through songs just fine and one of a sudden the desktop app wont respond to anything, the cur...
Spotify Legend
646 Views
1 replies
0 likes
The Spotify window on Windows 11 does not remember where it has been placed on the screen meaning that every time the computer restarts, you have to re-snap the window. This is especially inconvenient if the size of said window doesn't conform with t...
The Spotify window on Windows 11 does not remember where it has been placed on the screen meaning that every time the computer restarts, you have to re-snap the window. This is especially inconvenien...
999 Views
0 replies
6 likes
When I go to the settings in my browser, there is no possibility to deactivate autoplay. How can I deactivate it in the browser (Chrome and Edge the same)?
When I go to the settings in my browser, there is no possibility to deactivate autoplay. How can I deactivate it in the browser (Chrome and Edge the same)?
Moderator
324 Views
1 replies
0 likes
Whenever I go to sign in on my Windows Vista laptop, I am given the error "This app is restricted to Premium users only. (Error code: 409)." Is this due to the discontinuation of older versions of Spotify, or is it something else? Additionally, if it...
Whenever I go to sign in on my Windows Vista laptop, I am given the error "This app is restricted to Premium users only. (Error code: 409)." Is this due to the discontinuation of older versions of Sp...
Moderator
1821 Views
1 replies
0 likes
PlanPremiumCountryDenmark My Question or IssueA public playlist created by spotify suddenly dissapeared, but still comes up in my searches. The playlist is shown in the attatchment
Plan Premium Country Denmark My Question or Issue A public playlist created by spotify suddenly dissapeared, but still comes up in my searches. The playlist is shown in the attatchment&n...
Casual Listener
343 Views
2 replies
0 likes
PlanPremiumCountryPolandDevicePC, Creative G6 soundcard, Nvidia Gforce 2060Operating SystemWindows 11 My Question or IssueI have a problem with Spotify app constantly switching to wrong output device.I have to manually pick the proper output in syste...
Plan Premium Country Poland Device PC, Creative G6 soundcard, Nvidia Gforce 2060 Operating System Windows 11 My Question or Issue I have a problem with Spotify app constantly switchi...
Casual Listener
3520 Views
3 replies
0 likes
1. classical music on a playlist will play, but classical will not play from search results.2. Classical music will play on other devices.
1. classical music on a playlist will play, but classical will not play from search results. 2. Classical music will play on other devices.
Casual Listener
747 Views
2 replies
0 likes
PlanFreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHello users, I recently installed spotify on my new pc, and I get this error every time I try to log in, *A firewall may be blocking Spotify. Please update your firewall to allo...
Plan Free Country USA Device PC Operating System Windows 10 My Question or Issue Hello users, I recently installed spotify on my new pc, and I get this error every time I try...
Visitor
6028 Views
6 replies
1 likes
On Windows 10, while trying to play an online song it keeps saying:"Spotify can't play this right now. If you have the file on your computer you can import it" (i have never used spotify for local music) On the latest exe version or app from Windows ...
On Windows 10, while trying to play an online song it keeps saying: "Spotify can't play this right now. If you have the file on your computer you can import it" (i have never used spotify for local ...
Casual Listener
2007 Views
3 replies
0 likes
I can't get Spotify to work on my computer, it says I'm offline. I assure you I am online!! It will play just fine on my cell phone!!
I can't get Spotify to work on my computer, it says I'm offline. I assure you I am online!! It will play just fine on my cell phone!!
Spotify Legend
279 Views
1 replies
0 likes
I noticed I'm not receiving ads every 3 songs since the new update, after 7-8 I'm receiving them.It's unusual.I know it's a good thing that ads are lesserbut I feel like this might hurt spotify revenue structure if it's just a bug.Happy to help Updat...
I noticed I'm not receiving ads every 3 songs since the new update, after 7-8 I'm receiving them. It's unusual. I know it's a good thing that ads are lesser but I feel like this might hurt spotify...
607 Views
0 replies
0 likes
Am I using an older version of Spotify? If so, where do I update to the latest? I am a premium member.
Am I using an older version of Spotify? If so, where do I update to the latest? I am a premium member.
Spotify Legend
262 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceDesktop PC, Topping D90 MQA DACOperating SystemWindows 10 PC My Question or IssueSpotify playback initially fails if a sample rate above 192000 Hz is selected in Windows Playback Sound Properties. Spotify can subseque...
Plan Premium Country Australia Device Desktop PC, Topping D90 MQA DAC Operating System Windows 10 PC My Question or Issue Spotify playback initially fails if a sample rate above 19...
Newbie
2258 Views
6 replies
3 likes
If I 'heart' (or 'unheart') an album, it says that it has been added to my library - but in fact, it hasn't. Removing them has the same problem. No changes take effect.
If I 'heart' (or 'unheart') an album, it says that it has been added to my library - but in fact, it hasn't. Removing them has the same problem. No changes take effect.
Casual Listener
392 Views
3 replies
0 likes
The Spotify desktop app on my Windows 10 laptop doesn't play songs if I select them on the page of an artist, an album or through the search tool. It only plays songs if they are on a playlist, my own or someone else's. So the same song works on a pl...
The Spotify desktop app on my Windows 10 laptop doesn't play songs if I select them on the page of an artist, an album or through the search tool. It only plays songs if they are on a playlist, my ow...
Casual Listener
492 Views
2 replies
0 likes
PlanPremium Device(Pixel 6, PC)Operating System(Windows 10, Android 12) My Question or IssueOne day I wanted to switch the track in desktop app from the phone and find out that phone doesn't see the desktop app and desktop app doesn't see my phone th...
Plan Premium Device (Pixel 6, PC) Operating System (Windows 10, Android 12) My Question or Issue One day I wanted to switch the track in desktop app from the phone and find out...
Newbie
6492 Views
14 replies
3 likes
PlanPremiumOperating System Windows 10 My Question or IssueWhen wanting to listen to a song again from the start before the song has ended, if you hit back and do this about 3-6 times (maybe more, maybe less, it is random). Then it glitches out. What...
Plan Premium Operating System Windows 10 My Question or Issue When wanting to listen to a song again from the start before the song has ended, if you hit back and do this a...
Moderator
2903 Views
13 replies
2 likes
