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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137145 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137145 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53417 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53417 Views
  • 0 replies
  • 33 likes

Solved!!Superuser Contribution Close Button on Spotify Window is on Wrong Display when Dragged to Another Display

DeviceWindows 10 - Using Twomon App to have an Extended Display on my Android tablet.Operating SystemWindows 10 My Question or IssueWhen I drag my Spotify window from my main display to my virtual extended display, the close button remains on my main...

  • Roadie
  • Device Windows 10 - Using Twomon App to have an Extended Display on my Android tablet. Operating System Windows 10   My Question or Issue When I drag my Spotify window from my main display...
  • CarlosE
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • close
    Close Button
    Spotify App
    Windows
    Windows 10 Store
    Windows Store
    x
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Over three months without desktop app support for South Korea - What is going on?

PlanPremium Duo CountrySouth Korea DevicePC Operating SystemWindows 10 My Question or IssueLast February has seen the official release of Spotify in South Korea. We were offered three months of free trial (since Korea doesn't get free plan for corpor...

  • Newbie
  • Plan Premium Duo   Country South Korea   Device PC   Operating System Windows 10   My Question or Issue Last February has seen the official release of Spotify in Sout...
  • Alex
  • Moderator
  • 394 Views
  • 2 replies
  • 4 likes
  • 394 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution Not working Desktop Player

PlanPremiumCountrySouth KoreaDevicePCOperating SystemWindows 10 My Question or Issue(The grammar may be incorrect using a translator. I ask for your understanding)As Spotify entered Korea, it made a premium payment immediately, logged out of the desk...

  • Newbie
  • Plan Premium Country South Korea Device PC Operating System Windows 10   My Question or Issue (The grammar may be incorrect using a translator. I ask for your understanding) As S...
  • Alex
  • Moderator
  • 388 Views
  • 2 replies
  • 3 likes
  • 388 Views
  • 2 replies
  • 3 likes

Superuser Contribution I can't solve "Error code: accesspoint:19"

PlanFreeCountrySouth KoreaDeviceLaptopOperating SystemWindows 10 My Question or IssueI think my recent change in country settings caused this error. I can't log into my desktop app while I can in my browser and my phone. I have tried reinstalling spo...

  • Visitor
  • Plan Free Country South Korea Device Laptop Operating System Windows 10   My Question or Issue I think my recent change in country settings caused this error. I can't log into my deskt...
  • Alex
  • Moderator
  • 3609 Views
  • 5 replies
  • 16 likes
  • Account
    Free
    Login
  • 3609 Views
  • 5 replies
  • 16 likes

Superuser Contribution auth 5 error code - tried everyrthing on here still cant log in

PlanPremiumCountryUKDeviceDell core i5 laptopOperating SystemWindows 10 My Question or Issuecant log on, re installed cause wouldn't show the music as online though was online on personal hotspot through phone with full signal.tried deleting host fil...

  • Casual Listener
  •   Plan Premium Country UK Device Dell core i5 laptop Operating System Windows 10   My Question or Issue cant log on, re installed cause wouldn't  show the music as online th...
  • Jeremy
  • Spotify
  • 2014 Views
  • 4 replies
  • 0 likes
  • 2014 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I remove a podcast from the Top Shows list?

PlanPremiumCountry DeviceLenovo laptop Operating SystemWindows 10 My Question or IssueI would like to remove two podcasts from the Top Shows section that appears on the home screen. Is this possible?

  • Regular
  • Plan Premium Country   Device Lenovo laptop   Operating System Windows 10   My Question or Issue I would like to remove two podcasts from the Top Shows section that appears ...
  • CarlosE
  • Moderator
  • 1058 Views
  • 1 replies
  • 3 likes
  • 1058 Views
  • 1 replies
  • 3 likes

Superuser Contribution [Desktop Windows] Sort order when sorting by Albums incorrect

When sorting a playlist by Album, tracks are currently sorted by Album Name, Track Number. This is fine in most cases, but in cases where there may be multiple albums with the same name, i.e. Greatest Hits, you end up with a sort order that looks lik...

  • Casual Listener
  • When sorting a playlist by Album, tracks are currently sorted by Album Name, Track Number. This is fine in most cases, but in cases where there may be multiple albums with the same name, i.e. Greates...
  • Novy
  • Moderator
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Solved!! local files on the new update

PlanPremiumCountry Device Operating SystemWindows 10 My Question or IssueI enabled local files, but I don't see any option for them in the sidebar. Where do I go to access my local files in the new update?

  • Casual Listener
  • Plan Premium Country   Device   Operating System Windows 10   My Question or Issue I enabled local files, but I don't see any option for them in the sidebar. Where do I go to...
  • 6clout
  • Visitor
  • 4682 Views
  • 3 replies
  • 2 likes
  • 4682 Views
  • 3 replies
  • 2 likes

[Desktop][Connect] Connection to device

I purchased a new ThinkPad, and installed Spotify. I get no sound. When going to Connect to a Device icon and select "Listening on this Computer", still no sound. I've updated Windows on new device and uninstalled and installed Spotify. It sill plays...

  • Visitor
  • I purchased a new ThinkPad, and installed Spotify. I get no sound. When going to Connect to a Device icon and select "Listening on this Computer", still no sound. I've updated Windows on new device a...
  • 103 Views
  • 0 replies
  • 0 likes
  • Connect
    Desktop
  • 103 Views
  • 0 replies
  • 0 likes

Superuser Contribution New update has friend listening activity not working

PlanPremiumCountryUnited States of AmericaDeviceHP Pavilion 24-a010 & Aspire 5 LaptopOperating SystemWindows 10 My Question or IssueMy laptop and desktop have been updated to the most recent Spotify app update. I tried following one of my friends and...

  • Gig Goer
  • Plan Premium Country United States of America Device HP Pavilion 24-a010 &  Aspire 5 Laptop Operating System Windows 10   My Question or Issue My laptop and desktop have been...
  • Ver
  • Spotify Legend
  • 2275 Views
  • 36 replies
  • 13 likes
  • 2275 Views
  • 36 replies
  • 13 likes

Superuser Contribution "Can't play the current song" - problem with continuous playback

PlanPremiumCountryUnited KingdomDeviceDesktopOperating SystemWindows 10 My Question or Issue My playback is stoping in random time. I recorded short video with the problem. This is not problem with connection (I have stable 100mbps). I tried TIDAL in...

  • Regular
  •   Plan Premium Country United Kingdom Device Desktop Operating System Windows 10   My Question or Issue   My playback is stoping in random time. I recorded short video with...
  • Alex
  • Moderator
  • 450 Views
  • 11 replies
  • 0 likes
  • 450 Views
  • 11 replies
  • 0 likes

Superuser Contribution No Search or Sorting in Playlist

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueThere is no search bar inside of my playlist. I cannot sort my playlist after newest added, so I would have to scroll through my whole playlist to listen to the newest son...

  • Casual Listener
  •   Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue There is no search bar inside of my playlist. I cannot sort my playlist after newest ad...
  • Jeremy
  • Spotify
  • 172 Views
  • 1 replies
  • 1 likes
  • 172 Views
  • 1 replies
  • 1 likes

Superuser Contribution Artist/Album/Playlist tabs always return to top of list.

PlanPremiumCountryUSA DeviceDell Latitude 7400Operating SystemWindows 10 My Question or IssueWhen I am in "Your Library" going through my artists/albums/playlists/podcasts the list always returns to the top upon using the back button. For example, I ...

  • Casual Listener
  • Plan Premium Country USA   Device Dell Latitude 7400 Operating System Windows 10   My Question or Issue When I am in "Your Library" going through my artists/albums/playlists/podc...
  • 48ue13gq3y1tsvy
  • Visitor
  • 560 Views
  • 4 replies
  • 4 likes
  • 560 Views
  • 4 replies
  • 4 likes

Superuser Contribution Spotify auto adding music to playlist

PlanPremiumCountrySwedenDeviceDesktopOperating SystemW10 My Question or IssueSongs I listened to through search or whatever other playlist the song is added to my main playlist without me doing anything. I listened to a post malone album the other da...

  • Regular
  • Plan Premium Country Sweden Device Desktop Operating System W10   My Question or Issue Songs I listened to through search or whatever other playlist the song is added to my main playli...
  • Alex
  • Moderator
  • 521 Views
  • 9 replies
  • 0 likes
  • 521 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Since today, the app crashes randomly

PlanFreeCountryUnited Kingdom (VPN server in Italy)Device(PC)Operating System(Windows 10 64 Pro.) My Question or IssueHello. Since today the app crashes randomly. It happened listening to music, podcast and even navigating.

  • Composer
  • Plan Free Country United Kingdom (VPN server in Italy) Device (PC) Operating System (Windows 10 64 Pro.)   My Question or Issue Hello. Since today the app crashes randomly. It happened...
  • evilpp
  • Regular
  • 997 Views
  • 17 replies
  • 1 likes
  • Crash
  • 997 Views
  • 17 replies
  • 1 likes

Solved!!Superuser Contribution [Desktop][Other] Show time remaining in the currently playing track by clicking or tapping

On the Now Playing screen or the bottom of the desktop app, on the left you see how far into a song you are, then a song progress bar, then the total time for the track being played. In the past, you could click or tap on that right-hand number (whic...

  • Gig Goer
  • On the Now Playing screen or the bottom of the desktop app, on the left you see how far into a song you are, then a song progress bar, then the total time for the track being played.   In the ...
  • nolaurious
  • Gig Goer
  • 1287 Views
  • 5 replies
  • 0 likes
  • Desktop
    Other
  • 1287 Views
  • 5 replies
  • 0 likes

Superuser Contribution Please offer an opt-out for new UI experience

Hello, Please, can Spotify consider offering an opt-out to the new desktop UX experience. It is extremely triggering/overstimulating for many and is a change to a decade-long UX experience that many had become comfortable with. It also presents diffi...

  • Casual Listener
  • Hello,   Please, can Spotify consider offering an opt-out to the new desktop UX experience. It is extremely triggering/overstimulating for many and is a change to a decade-long UX experience t...
  • chairman-mao
  • Regular
  • 401 Views
  • 6 replies
  • 9 likes
  • 401 Views
  • 6 replies
  • 9 likes

Superuser Contribution Spotify pausing/resetting playlist whenever I lock my PC

PlanPremiumCountryUKDeviceThinkPad LaptopOperating SystemWindows 10 My Question or IssueAs the title says, whenever I lock my screens at work, the current playlist will pause after a minute or so, and then reset to a random song in the playlist and a...

  • Casual Listener
  • Plan Premium Country UK Device ThinkPad Laptop Operating System Windows 10   My Question or Issue As the title says, whenever I lock my screens at work, the current playlist will pause...
  • Alex
  • Moderator
  • 824 Views
  • 7 replies
  • 0 likes
  • 824 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Albums sorted incorrectly by date

PlanFree/PremiumCountrySpainDeviceDesktop/Mobile My Question or IssueHello:I have received the new UI and I have noticed little issues regarding the sorting of albums. I've noticed that, in some cases, after opening the full discography of the artist...

Sorting albums.png
  • Composer
  • Plan Free/Premium Country Spain Device Desktop/Mobile   My Question or Issue Hello: I have received the new UI and I have noticed little issues regarding the sorting of albums. I've not...
  • Lousan92
  • Composer
  • 532 Views
  • 10 replies
  • 0 likes
  • 532 Views
  • 10 replies
  • 0 likes