Music volume keeps lowering

[iwanttokms1]

I have had this issue for the past few days for seemingly no reason, however I'm experiencing it on the windows app AND web player. I've re-installed the app, turned off normalize audio, turned off the equalizer. It's not due to low power mode as I am on a desktop. It does not matter what audio device is being used they all act the same. I am at a loss and incredibly close to switching to another platform because this is driving me INSANE

[AlejaR]

Hey there @iwanttokms1,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your reply, as it fits better here in a new thread since you mentioned a different inconvenience.
 

Kudos for the troubleshooting steps you've tried so far. Since you mentioned this is happening in both the desktop app and web player, it might be worth trying:

• Open Device Manager, go to Sound, video and game controllers and update your sound card drivers.
• Go to Settings > Sound > App volume and device preferences and see if there are any automatic adjustments.

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The exact Spotify version you're running.
• Does this happen when using other browsers?
• Since you mentioned this is happening regardless of the audio device, it'd be awesome if you could send us the make/model of those.
• Did you notice if this started to happen after a specific event such as an OS update?

Keep us in the loop!