New Music Friday: Can't sort by Title or Artist

[rocklin6977]

Noticed the change about two weeks ago.

Ordinarily, I click on the "Title" heading and sort the NMF list by alphabetical order, a to z. But now, no amount of clicking produces the familiar green "up" or "down" arrow, and the list won't sort.

All other Spotify lists of music (Discover Weekly, My Playlists, etc) continue to display the green arrow, and will sort when clicked.

Feature  . . . or bug?

😉

TIA for all replies.

Plan: Premium

Country: USA

Device: Desktop computer

OS: W7

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Alex]

Hey there @rocklin6977,

Thanks for reaching out about this in the Community!

Can you try to log out and back in? After that run a clean reinstall of the app, following this guide. This will assure you're running the latest version of the app.

We've tried this on our end but sorting works normally for New Music Friday. 

Let us know how you get on with this.

Cheers.

[andrzey88]

I followed your instructions but there are still no option to sort New Music Friday. Every other playlist works just fine. Spotify version 8.7.10.1611. Is there anything else I can do? Really annoying bug.

[OscarDC]

Hey @andrzey88,

Thank you for keeping us in the loop. 

We've tested this on our side and the playlist can be sorted by Title, it has the gray arrow up and the green triangle on the top showing the sorting option selected as shown on the screenshot.

If these options are not working properly for you, we'd first recommend performing a clean reinstall of the desktop app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. 

In case that the issue persists, let us know the Spotify version of your desktop app and include in your next response the link of the playlists that doesn't have the option for you.

We'll be on the lookout.

[andrzey88]

This is how it shows on iOS 15.2.1. Where is the option to sort order?

1. 

 

[OscarDC]

Hey @andrzey88,

Thank you for keeping in contact and for the info you’ve shared. 

To investigate this further, could you tell us how long this issue started to happen and if it was after an OS update or an app update?

Also, would you mind including the model of your iPhone in your next response? 

We’ll be on the lookout.

[andrzey88]

Hi!

The issue appeared after I installed Spotify on a brand new iPhone 13 Mini.

[Jeremy]

Hi there @andrzey88,

Thank you for your reply and confirmation.

Can you have someone log in with their account on your device - such as a friend or a family member to see if the issue persits?

It would also be great if you can let us know which version of the app you're having?

We'll keep an eye out for your reply.

Take care!