New UI Left sidebar is missing my playlists and Folders

[shirly_1]

Plan

Premium

Country

Canada

Device

Lenova Yoga 730

Operating System

Windows 10

My Question or Issue

I just updated my Spotify and I noticed my entire left sidebar is empty minus the home, search, and your library. In the new UI introduction video, there seems to be playlists on the sidebar but mine is completely empty and I can't seem to drag or do anything to move my playlists to the sidebar. This is a huge inconvenience as I have to go search for my playlists every time I want to change it. I'm not sure why my UI makes my left sidebar empty when I can see others have playlists there.

Also, my folders seems have have gone missing from the desktop app version. The online player has my playlists and folders but my desktop app sidebar is completely empty and I can't change it or add my playlists to it. 

Is this a UI updating issue? How can I get my desktop app fixed?

[shirly_1]

i know this is late, i probably shouldnt be responding to this the way i am as i am not staff, but i fixed this issue myself, heres how:

the button above where your playlists would be on the sidebar will expand the sidebar. click it, and for me it showed i had somehow toggled it to where it showed i had only some playlists to show. just deselect and the issues should be fixed. if your sidebar just doesnt show at all, there should be arrows near where it wouldve been in which you can click them. hope this helps whoever is reading.

[alexlange]

Hi,

Resizing the left panel and/or the window size did not fix the issue.

Also, I have confirmed that the issue remains and is not fixed by any recommendations on a different computer, this time a MacBook Air running macOS Catalina 10.15.2 with Spotify version 1.1.57.443.ga029a6c4-a.

Thanks
Alex

[CarlosE]

Hi again @alexlange,

Thanks for keeping us in the loop.

All this suggests that the issue is indeed isolated to your account. If you don't want to create a new account and transfer your content over, we recommend accessing your playlists from Your Library tab, as you should be able to find them all in there.

We'll pass this info on to the right folks to be looked into. However, since we can't know for sure what's causing this behavior and it's isolated to some accounts, we can't commit to a timeline for when or if this will be fixed. In the meantime, we suggest to always keep the app updated, as we are constantly rolling out fixes and improvements.

Apologies for any inconvenience. If you need a hand with anything else, we're always a post away.

Cheers.

[Xenia]

Hello @jDeere,

Just wanted to check back with you if you still get that Unexpected Error when you try posting here on the Community?

If you do, it'd be great if you could let us know whether you have any special characters (Non-ASCII) in either your Spotify username or display name and try if changing the display name makes a difference.

Thanks - We'll be looking out for your reply 🙂

[theonlyrogi]

Just wanted to jump in on this as I am having a similar/same issue. I can still see my playlists, but not my local files and the "My Library" file.

I have done 2 clean installs. that fixes the issue until I close and re-open spotify, then the UI updates and I lose that access. This is also disrupting my local files.

Cache has been cleared, user folder has been cleared, local files folders have been reset and as I said, two clean installs.

This seems to be a glitch the the new app UI.

[Jeremy]

Hi there @theonlyrogi,

Thank you for your reply in this thread.

Can you let us know if you see the same thing while using the web player?

It would also be great if you can provide us a screenshot so that we can have a closer look directly from your end.

We'll keep an eye out for your reply.

Cheers!

[jDeere]

everything seems to be working normally again

[umangrustagi]

Hi Team, the same has occurred to my Spotify. Left sidebar is gone. Please check: 

I'm running Ventura 13.3

[31uvcyq3qysm2x2oqjx2]

i know this is late, i probably shouldnt be responding to this the way i am as i am not staff, but i fixed this issue myself, heres how:

the button above where your playlists would be on the sidebar will expand the sidebar. click it, and for me it showed i had somehow toggled it to where it showed i had only some playlists to show. just deselect and the issues should be fixed. if your sidebar just doesnt show at all, there should be arrows near where it wouldve been in which you can click them. hope this helps whoever is reading.