Non-retractable curtain (interferes)

[fl_aer]

Plan

Free

Country

Device

PC

Operating System

Windows 10

My Question or Issue

In update 1.1.54.592, a curtain appeared (in the free version) and does not go down, there is no advertising there. We can fix this. And in update 1.1.56.595 there is also a curtain.

[Alex]

Hi @fl_aer,

Thanks for reaching out about this in the Community!

Can you let us know if you've already tried performing a clean reinstall of the app, by following the steps in this Guide.

Keep us posted on how you get on.

Cheers.

[fl_aer]

reinstalled but didn't help(

[Eni]

Hi there @fl_aer, 

Thanks for getting back in touch. 

Would you mind letting us know if the issue persists using the web player?

Additionally, could you ask a friend or a relative to log in to their account in your PC and check if the same happens with a different account?

Keep us posted 🙂

[fl_aer]

I went to another account, but the curtain still appeared and meshat

[Jeremy]

Hi there @fl_aer,

Thank you for your reply.

Can you let us know if the same thing happens when you're using the web player?

Keep us posted 🙂

[fl_aer]

this curtain always hangs except for the "Home"

[Eni]

Hi there @fl_aer, 

Thanks for getting back in touch. 

Would you mind logging in to your account on a different PC to check if the issue persists there?

Additionally, could you try reinstalling the app again following the steps we sent previously but this time while in Safe Mode?

Keep us posted on how it goes 🙂