Extremely slow buffering of tracks on desktop app and web player

[Nobunaqa]

Plan

Free/Premium

Country

Philippines

Operating System

Windows 10 1909

My Issue

As stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will suddenly stop and a "can't play current song" error appears. Now, before telling me it's my internet connection, everything else that requires streaming works fine (netflix, youtube, etc.).

Things I tried so far:

• Cleared the offline cache
• Disabled hardware acceleration
• Set streaming quality to normal (even low)
• Logged out and logged in again
• Disabled cross-fade
• Enabled 0 second cross-fade
• Reinstalled the desktop app

"Why won't I just download songs for offline?" you might ask. I'm streaming daily mixes and other auto played radios so it's really not practical or even possible to download them.

Streaming works just fine on my phone, so why is it not working properly on desktop?

This is extremely frustrating

[Elena]

Hey there @Nobunaqa,

Thanks for reaching out to the Community about this.

We appreciate you sending us all the steps that you've already tried to solve this.

Here are a few other things you can try:

• Disable any antivirus or ad-blocking software that might be affecting the app, and turn off VPN if in use.

• Remove host files. Head here to find out how.

• Try accessing the web player before re-attempting to log back in to the desktop client to see if that makes any difference.

• Make sure your sound drives are up to date.

In case the issue persists, it'd be great if you could let us know your Spotify version.

Any screenshots you can provide will also be helpful to identify what's causing the issue.

Keep us in the loop and let us know if you have any questions.

[Yikmo87]

I have this same issue, I have tried both desktop and web player bother are slow to buffer even though I can stream videos online etc. and have yet to find a solution.

[Novy]

Hey there @Yikmo87, 

Thanks for reaching out about this in the Community, and welcome 🙂

Would you mind letting us know if you've already tried any of the previous recommendations? This will help us give you better suggestions. 

We'll keep an eye out for your reply.

[Yikmo87]

I have uninstalled twice, there are no host files and all drivers are up to date.

[Novy]

Hey @Yikmo87, 

Thanks for getting back to us. 

Could you ask a friend or a family member to log in to their personal account using your device to see if they can replicate this?

Regarding the web player, have you tried clearing your browser's cache and cookies? Let us know if it makes any difference.

We'll be on the lookout.