Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38822 Views
  • 75 replies
  • 26 likes
  • 38822 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66800 Views
  • 265 replies
  • 21 likes
  • 66800 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4680 Views
  • 1 replies
  • 6 likes
  • 4680 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144641 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144641 Views
  • 0 replies
  • 26 likes

Superuser Contribution Date show incomplete on podcasts, in app for windows 10

PlanPremiumCountry BrazilDeviceDesktop appOperating SystemWindows 10 My Question or Issue I'm having trouble viewing the full date podcast episodes. The date appears incomplete, and I can only see the day and the month, the year appears incomplete, e...

  • Casual Listener
  • Plan Premium Country  Brazil Device Desktop app Operating System Windows 10   My Question or Issue  I'm having trouble viewing the full date podcast episodes. The date appear...
  • Eni
  • Moderator
  • 851 Views
  • 7 replies
  • 1 likes
  • 851 Views
  • 7 replies
  • 1 likes

Chrome is eating my Media Key inputs, cannot control Spotify using media keys

I'm on Windows 10. Normally, my media keys on my keyboard (e.g. play, pause, skip) control spotify just fine. But while I have Chrome open, these media keys do nothing to control spotify. When I press them, nothing happens. I've researched this issue...

Untitled.png
  • Visitor
  • I'm on Windows 10.  Normally, my media keys on my keyboard (e.g. play, pause, skip) control spotify just fine.  But while I have Chrome open, these media keys do nothing to control spotify....
  • parpie
  • Casual Listener
  • 1013 Views
  • 1 replies
  • 1 likes
  • 1013 Views
  • 1 replies
  • 1 likes

[Desktop] Audio Device Selection for Podcasts DOES NOT WORK

I can listen to podcasts via spotify if they are played through my Alexa. I cannot listen to the audio if I play it through my varied audio output devices connected to my computer. This isn't a problem for music, only podcasts. I am thinking it has s...

  • Visitor
  • I can listen to podcasts via spotify if they are played through my Alexa. I cannot listen to the audio if I play it through my varied audio output devices connected to my computer. This isn't a probl...
  • 109 Views
  • 0 replies
  • 0 likes
  • Desktop
  • 109 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify local files album art duplicating

Plan: Premium Country: Canada Device: ThinkPad x390 Operating System: Windows 10 My Question or Issue:So I was using tagscanner to put album art on my local files, and when I loaded the files into spotify there was a problem: files with the same arti...

  • Newbie
  • Plan: Premium   Country: Canada   Device: ThinkPad x390   Operating System: Windows 10   My Question or Issue: So I was using tagscanner to put album ...
  • Alex
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Format of album links

PlanPremiumCountryGermanyDeviceDesktop PCOperating SystemWindows 10 Pro My Question or IssueI use the Spotify desktop app. When I copy an album link to the Windows clipboard, it used to have the format "spotify:album:(...)", so that using this link l...

  • Gig Goer
  • Plan Premium Country Germany Device Desktop PC Operating System Windows 10 Pro   My Question or Issue I use the Spotify desktop app. When I copy an album link to the Windows clipboard,...
  • tomriddle
  • Gig Goer
  • 730 Views
  • 5 replies
  • 0 likes
  • 730 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify sound lowers with other sounds

I've had this issue for a little while now, it's not my control panel sound settings, all are set to no exclusive control, and no dimming of any kind. never found a spotify setting for this. communications is set to do nothing every time a person tal...

  • Casual Listener
  • I've had this issue for a little while now, it's not my control panel sound settings, all are set to no exclusive control, and no dimming of any kind. never found a spotify setting for this. communic...
  • Alex
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Desktop Not Recognizing Any Local Files

PlanPremiumCountryUSA DeviceHP PavilionOperating SystemWindows 10 My Question or IssueHello,I have a new computer. Spotify will not recognize any of my local files on the desktop version, which are only about a dozen at this point.Here's what I've tr...

  • Casual Listener
  • Plan Premium Country USA   Device HP Pavilion Operating System Windows 10   My Question or Issue Hello, I have a new computer. Spotify will not recognize any of my local files o...
  • Mihail
  • Spotify Legend
  • 1140 Views
  • 3 replies
  • 0 likes
  • 1140 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast Video Data Usage

Operating SystemWindows 10 My Question or IssueOne JRE podcast has used approximately up to 10-12.5 GB of data in 3 hours after streaming a single episode from the desktop app. This is quite excessive. Why is there not an option to disable video play...

  • Regular
  • Operating System Windows 10   My Question or Issue One JRE podcast has used approximately up to 10-12.5 GB of data in 3 hours after streaming a single episode from the desktop app. This is q...
  • Dlampie
  • Casual Listener
  • 3064 Views
  • 2 replies
  • 4 likes
  • 3064 Views
  • 2 replies
  • 4 likes

Superuser Contribution Export Playlist Info to Excel

I have managed to put song titles and artists to an Excel chart. However, it did not include the song times. Is there a way to get export the times? USAFamily PlanDesktop Windows 7

  • Visitor
  • I have managed to put song titles and artists to an Excel chart. However, it did not include the song times. Is there a way to get export the times?   USA Family Plan Desktop  Windows ...
  • Alex
  • Spotify Legend
  • 3938 Views
  • 1 replies
  • 0 likes
  • 3938 Views
  • 1 replies
  • 0 likes

Superuser Contribution WiFi connection problems

PlanPremiumCountryScotland DeviceDell laptopOperating SystemWindows 10 My Question or Issue

  • Visitor
  • Plan Premium Country Scotland   Device Dell laptop Operating System Windows 10   My Question or Issue  
  • Alex
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify is randomly pausing every couple of seconds to every few minutes.

I tried uninstalling and reinstalling spotify and it still randomly paused. I also tried using the web browser and it randomly paused there as well. I also disconnected all places that I've logged into so the only places that I'm currently logged int...

  • Newbie
  • I tried uninstalling and reinstalling spotify and it still randomly paused. I also tried using the web browser and it randomly paused there as well. I also disconnected all places that I've logged in...
  • Alex
  • Spotify Legend
  • 688 Views
  • 4 replies
  • 1 likes
  • pausing randomly
    Troubleshooting
  • 688 Views
  • 4 replies
  • 1 likes

Superuser Contribution Wrapped Comparison

Not sure if this is the correct forum, so I apologize if it isn't. I remember in years past being able to compare the current year's stats with previous years' stats (i.e. how many minutes you listened this year compared to other years). I am unable ...

  • Roadie
  • Not sure if this is the correct forum, so I apologize if it isn't. I remember in years past being able to compare the current year's stats with previous years' stats (i.e. how many minutes you listen...
  • Alex
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue

So I don't really know how to ask a question or write on here, but my queue keeps getting deleted lately, on my laptop and on my phone. It is annoying. Anyone know what I can do to solve this problem?

  • Visitor
  • So I don't really know how to ask a question or write on here, but my queue keeps getting deleted lately, on my laptop and on my phone. It is annoying. Anyone know what I can do to solve this problem?
  • Ivan
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web app won't open

Whenever I try to open up the web app it tells me there's a serve errorI have already cleared my cache and tried every browser on my computer and an incognito window with no successI cannot download or use the app currently because of some issues on ...

  • Casual Listener
  • Whenever I try to open up the web app it tells me there's a serve error I have already cleared my cache and tried every browser on my computer and an incognito window with no success I cannot down...
  • Ivan
  • Spotify Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Superuser Contribution Multiple tracks from Avantasia's 'Angel of Babylon' have track crossover

PlanPremiumCountryUKDevicePCOperating SystemWindows 10My Question or IssueThe album 'Angel of Babylon' by Avantasia doesn't seem to be divided up correctly, with multiple tracks featuring snippets of the next track in the album seconds before they en...

  • Newbie
  • Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue The album 'Angel of Babylon' by Avantasia doesn't seem to be divided up correctly, with multiple tracks fea...
  • Alex
  • Spotify Legend
  • 1989 Views
  • 8 replies
  • 2 likes
  • 1989 Views
  • 8 replies
  • 2 likes

Superuser Contribution Local Files Issues - Need Help adding / deleting

PlanPremiumCountryUSA DeviceLenovo IdeaPad 10th GenOperating SystemWindows 10 My Question or IssueI just got a new laptop - I'm looking to keep things clean this go around as my music was a mess on my last device. I'm trying to add one new album on L...

  • Casual Listener
  •   Plan Premium Country USA   Device Lenovo IdeaPad 10th Gen Operating System Windows 10   My Question or Issue I just got a new laptop - I'm looking to keep things clean th...
  • Alex
  • Spotify Legend
  • 583 Views
  • 5 replies
  • 0 likes
  • 583 Views
  • 5 replies
  • 0 likes

Superuser Contribution Random songs at the bottom of my liked songs

As you can see from the below image, when I scroll down to the beginning of my liked songs, there are three songs that do not have a timestamp for when they were added and were not there previously. Does anyone know why this is and how it happened?Pl...

TDIG_Phil_121_0-1607749383266.png
  • Regular
  • As you can see from the below image, when I scroll down to the beginning of my liked songs, there are three songs that do not have a timestamp for when they were added and were not there previously. ...
  • Ver
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics not working anymore - "Humming is fun"

PlanFreeCountryIndiaDeviceLaptopOperating SystemWindows 10 2004 My Question or IssueThe lyrics from Musixmatch are no longer there, it shows "Humming is fun" message. It used to work before but it no longer works now, please help.

  • Casual Listener
  • Plan Free Country India Device Laptop Operating System Windows 10 2004   My Question or Issue The lyrics from Musixmatch are no longer there, it shows "Humming is fun" message. It used...
  • Jeremy
  • Spotify Legend
  • 985 Views
  • 5 replies
  • 0 likes
  • lyrics
    Windows
  • 985 Views
  • 5 replies
  • 0 likes

Superuser Contribution Bluetooth speaker controlling my music

PlanPremiumCountrySwedenDevicePC desktopOperating SystemWindows 10 My Question or IssueEvery time my bluetooth speaker shuts off automatically it plays spotify and it runs forever in the background. Not a big problem, but very annoying and it ruins t...

  • Regular
  • Plan Premium Country Sweden Device PC desktop Operating System Windows 10   My Question or Issue Every time my bluetooth speaker shuts off automatically it plays spotify and it runs fo...
  • Alex
  • Spotify Legend
  • 433 Views
  • 7 replies
  • 0 likes
  • 433 Views
  • 7 replies
  • 0 likes

Superuser Contribution Music Keeps Pausing Every 2-4 Seconds.

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 running spotify thru UWP My Question or IssueMy music keeps pausing every 2-4 seconds. Tried reinstalling logging out, no other devices do this.

  • Visitor
  • Plan Premium Country USA Device Desktop Operating System Windows 10 running spotify thru UWP   My Question or Issue My music keeps pausing every 2-4 seconds. Tried reinstalling logging...
  • Jeremy
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 1 likes
  • 308 Views
  • 1 replies
  • 1 likes