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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!!Superuser Contribution Why does my spotify crash

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueThe desktop app keeps on crashing, doesn't matter whether I have hardware acceleration On/Off it happens regardless. Some days It doesn't happen at all; some days It happe...

  • Visitor
  •   Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue The desktop app keeps on crashing, doesn't matter whether I have hardware acceleration ...
  • Ivan
  • Spotify Legend
  • 757 Views
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Superuser Contribution Friend Feed is not showing and there is no option to add it on my Spotify desktop app.

My Spotify desktop app looks like the web app and the Friend Feed does not show. There are also no options to add or edit the Friend Feed. On top of this the app crashes at least 20 times a day. The music just stops playing and it takes about 5 minut...

  • Visitor
  • My Spotify desktop app looks like the web app and the Friend Feed does not show. There are also no options to add or edit the Friend Feed. On top of this the app crashes at least 20 times a day. The ...
  • Ivan
  • Spotify Legend
  • 327 Views
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  • 327 Views
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Superuser Contribution No dislike button

PlanPremiumCountrySwedenDeviceLenovo laptopOperating SystemWindows 10there is simply no dislike button for the songs on the play lists !and this is irritating and awful !I'm a man of picky choices, and having to press the skip button endlessly is unb...

  • Casual Listener
  • Plan Premium Country Sweden Device Lenovo laptop Operating System Windows 10 there is simply no dislike button for the songs on the play lists ! and this is irritating and awful ! I'm a m...
  • momozex
  • Casual Listener
  • 823 Views
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  • 823 Views
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Local Files: Sharing on Social Networks, Adding to Playlists

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHow do I share on social networks like Facebook and Twitter my own Local Files? Also, how do I add to my playlists my own Local Files all together all at once, not individual...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue How do I share on social networks like Facebook and Twitter my own Local Files? Also, how do I add...
  • paul_ko
  • Newbie
  • 1843 Views
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  • local files
    Playlists
    sharing
    Sharing Links
    sharing local files
    Sharing music
    Sharing on Twitter
    sharing playlists
    Sharing to Facebook
    Sharing to Twitter
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Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it"

PlanPremiumCountryUSADeviceWindows 10 Desktop, Android Samsung Galaxy s9+ My Question or IssueSuddenly on all devices I get the error "Spotify can't play this right now. If you have the file on your computer you can import it". nothing has changed, m...

  • Visitor
  •   Plan Premium Country USA Device Windows 10 Desktop, Android Samsung Galaxy s9+   My Question or Issue Suddenly on all devices I get the error "Spotify can't play this right now. ...
  • Elena
  • Moderator
  • 334 Views
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  • 334 Views
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Windows Desktop player sort Liked Songs by artist, then by album?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue I feel dumb for not being able to figure this out, but how do you sort the "Liked Songs" by Artist, then by Album? I can't get it to do anything but sort by Artist, then tit...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue   I feel dumb for not being able to figure this out, but how do you sort the "Liked Songs" b...
  • jw2798
  • Casual Listener
  • 674 Views
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  • Music
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Superuser Contribution Spotify App - Skipping All Songs

PlanPremiumCountryScotlandDevicePCOperating SystemWindows 10 - App My Question or IssueHi There, I am having an issue with the Spotify App on Windows 10.I have a "Roland Rubix44 USB Audio Interface" plugged into my computer, into which I have plugged...

  • Casual Listener
  • Plan Premium Country Scotland Device PC Operating System Windows 10 - App   My Question or Issue Hi There,   I am having an issue with the Spotify App on Windows 10. I have a "...
  • swanky-n-spanky
  • Roadie
  • 2320 Views
  • 6 replies
  • 1 likes
  • App
    Audio Device
    Skipping songs
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Solved!! I think my spotify desktop app is showing the web app (lots of features disabled)

Basically I am struggling to do many things I can normally do on Spotify. This is a second account I have, and on my main account I can do all these things with no issue. Also, when I log into the new account, it looks different to how Spotify looks ...

  • Visitor
  • Basically I am struggling to do many things I can normally do on Spotify. This is a second account I have, and on my main account I can do all these things with no issue. Also, when I log into the ne...
  • Imad194
  • Visitor
  • 3584 Views
  • 2 replies
  • 1 likes
  • 3584 Views
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No sound in Spotify for Windows 10

PlanPremiumCountryCanadaDeviceLenovo P51Operating SystemWindows 10 My Question or IssueI am opening yet another "no sound" issue because none of the other topics provided any solution. This happens at random but very frequently, and when Spotify beco...

  • Casual Listener
  • Plan Premium Country Canada Device Lenovo P51 Operating System Windows 10   My Question or Issue I am opening yet another "no sound" issue because none of the other topics provided any...
  • grammophone
  • Casual Listener
  • 250 Views
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  • 250 Views
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15 months after the bug was reported, Spotify still tries to download files from OneDrive by default

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueThis was reported originally at https://community.spotify.com/t5/Desktop-Windows/Can-t-stop-Spotify-from-auto-downloading-OneDrive/td-p/4700047, but it seems because a customer provi...

  • Casual Listener
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue This was reported originally at https://community.spotify.com/t5/Desktop-Windows/Can-t-stop-Spotify-from-...
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I cant listen to songs

PlanFreeCountryEngland / GBOperating SystemWindows 10My Question or IssueSo basically I just re-installed spotify after having an issue before. I managed to log into my account and i have got another issue, when i play my songs i can't hear them and ...

  • Music Fan
  • Plan Free Country England / GB Operating System Windows 10 My Question or Issue So basically I just re-installed spotify after having an issue before. I managed to log into my account and i ha...
  • 184 Views
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Solved!!Superuser Contribution Local Files Option Disappeared

PlanPremiumCountryTurkeyDeviceLenovo Legion Y520Operating SystemWindows 10 My Question or IssueI can't find "local files" option in settings with the last update, did they remove this option?

spotifylocalfiles.JPG
  • Regular
  • Plan Premium Country Turkey Device Lenovo Legion Y520 Operating System Windows 10    My Question or Issue I can't find "local files" option in settings with the last update, did t...
  • tatsuki
  • Visitor
  • 3609 Views
  • 15 replies
  • 5 likes
  • 3609 Views
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Superuser Contribution Spotify crashes sometimes when I select a song

PlanPremium FamilyCountryChileDeviceHP LaptopOperating SystemWindows 10 And when I open Spotify again, the login page shows up. However, clicking around or minimizing the Spotify page solves this.

  • Casual Listener
  • Plan Premium Family Country Chile Device HP Laptop Operating System Windows 10   And when I open Spotify again, the login page shows up.  However, clicking around or minimizing the...
  • Ivan
  • Spotify Legend
  • 323 Views
  • 1 replies
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  • 323 Views
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Superuser Contribution PC spotify cannot see speakers on LAN

Hi All, Got an odd problem on the windows version of the Spotify client. When connected to wireless I can't see the devices connected to the LAN ports. On the IOS version it's fine, I can see both wireless and LAN devices. Both IOS and PC are on the ...

  • Casual Listener
  •   Hi All,   Got an odd problem on the windows version of the Spotify client. When connected to wireless I can't see the devices connected to the LAN ports.    On the IOS vers...
  • Elena
  • Moderator
  • 480 Views
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  • 480 Views
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Superuser Contribution Windows App doesn't update song while using Spotify Connect

PlanPremiumCountryUnited StatesDeviceWindows 10 ComputerOperating SystemWindows 10 My Question or IssueWhenever I'm listening to Spotify via Spotify Connect on another device, the Windows app fails to keep the current song. All my other devices that ...

  • Casual Listener
  • Plan Premium Country United States Device Windows 10 Computer Operating System Windows 10   My Question or Issue Whenever I'm listening to Spotify via Spotify Connect on another device...
  • Elena
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
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Not all .mp3 files showing up in "Local Files"

PlanPremium DeviceWindows DesktopOperating SystemWindows 10 My Question or IssueI'm trying to add one folder to my local files in Spotify, it contains 58 songs total, but when I check the Local Files in Spotify, some songs are missing (only 35 of the...

  • Regular
  • Plan Premium   Device Windows Desktop Operating System Windows 10   My Question or Issue I'm trying to add one folder to my local files in Spotify, it contains 58 songs total, but ...
  • thinking_kiwi
  • Regular
  • 291 Views
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Superuser Contribution Waiting for connection

hi there,ive been trying to download my playlist to listen to them offline but it just says waiting for connection.i dont have this problem with my phone. does anyone know what to do? i couldnt find my answer in other posts.

  • Visitor
  • hi there, ive been trying to download my playlist to listen to them offline but it just says waiting for connection.i dont have this problem with my phone. does anyone know what to do? i couldnt fin...
  • Mike187
  • Newbie
  • 419 Views
  • 2 replies
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  • 419 Views
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Track progress bar stops working

PlanFreeCountryUSDeviceseveral Windows 10 devices, such as Surface Pro 3 and Samsung tabletOperating SystemWindows 10, 1909, 18363.720Spotify version1.1.28.721.g5b5ee660 (Microsoft Store version)My Question or IssueThe progress bar stops working for ...

  • Casual Listener
  • Plan Free Country US Device several Windows 10 devices, such as Surface Pro 3 and Samsung tablet Operating System Windows 10, 1909, 18363.720 Spotify version 1.1.28.721.g5b5ee660 (Microsoft ...
  • RobSa
  • Casual Listener
  • 492 Views
  • 3 replies
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How to stop Spotify adding Olly Murs to my release radar

Probably not the place to post this but couldn't find anywhere better. For some reason Spotify have got it on their algorithm that I like Little Mix and Olly Murs. I don't - is there anyway of tailoring your music tastes so this stuff stops appearing...

  • Roadie
  • Probably not the place to post this but couldn't find anywhere better. For some reason Spotify have got it on their algorithm that I like Little Mix and Olly Murs. I don't - is there anyway of tailor...
  • amandastew_
  • Casual Listener
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
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spotify will not load

Plan premiumFree/PremiumCountry canada Device HP laptop(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System windows 10 home(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuespotify will not load the home page. it remains stal...

  • Roadie
  • Plan premium Free/Premium Country canada   Device HP laptop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System windows 10 home (iOS 10, Android Oreo, Windows 10,etc...
  • coalminecanary
  • Roadie
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
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