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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134278 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134278 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50906 Views
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  • 32 likes
  • Windows
  • 50906 Views
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Superuser Contribution Lost all my offline music

PlanPremiumCountryGermany DeviceLenovo T540pOperating SystemWindows 10 Pro My Question or IssueI am in an area where I have very limited internet access right now, so I downloaded ~3000k songs. This worked fine until now, when Spotify all of a sudden...

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  • Regular
  • Plan Premium Country Germany   Device Lenovo T540p Operating System Windows 10 Pro   My Question or Issue I am in an area where I have very limited internet access right now, so ...
  • Peter
  • Spotify Legend
  • 1114 Views
  • 3 replies
  • 0 likes
  • 1114 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify desktop app will not launch

Premium - US - computer - windows 10 Spotify app on my computer will not launch. I have reinstalled and deleted several times. When I attempt to launch Spotify, I briefly see the spinning disc then nothing happens. I have downloaded the app file from...

  • Casual Listener
  • Premium - US - computer - windows 10   Spotify app on my computer will not launch. I have reinstalled and deleted several times. When I attempt to launch Spotify, I briefly see the spinning di...
  • Peter
  • Spotify Legend
  • 385 Views
  • 4 replies
  • 0 likes
  • 385 Views
  • 4 replies
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Solved!!Superuser Contribution Unable to submit response to question. Get code of unusable symbols, none of which I'm using t

Unable to submit response to questions. I continuously get message to correct unusable symbols, none of which I'm using.PlanPremiumCountryUSADeviceDesktop Dell Windows 10 My Question or Issue

  • Newbie
  • Unable to submit response to questions.  I continuously get message to correct  unusable symbols, none of which I'm using. Plan Premium Country USA Device Desktop Dell Windows 10 &nb...
  • Ivan
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you "Refresh" a playlist not showing latest entries?

I have Spotify premium for family. My question though is specific to the Windows Desktop app and I dont think the plan matters. Generally, every Friday when I wake up I like to go through the "New Music Friday" and "Release Radar" playlists. This is ...

  • Regular
  • I have Spotify premium for family. My question though is specific to the Windows Desktop app and I dont think the plan matters.    Generally, every Friday when I wake up I like to go thro...
  • Gamul1
  • Regular
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline Sync

PlanPremiumCountryUSADeviceIphone X and WindowsOperating SystemIOS 13.3.1 and Windows 10 My Question or IssueHow do I offline Sync on my desktop and phone to get local file songs on my phone? Instructions are not clear at all.

  • Visitor
  •   Plan Premium Country USA Device Iphone X and Windows Operating System IOS 13.3.1 and Windows 10   My Question or Issue How do I offline Sync on my desktop and phone to get loca...
  • Ivan
  • Spotify Legend
  • 758 Views
  • 1 replies
  • 1 likes
  • offline sync
  • 758 Views
  • 1 replies
  • 1 likes

Superuser Contribution Will not-syncing playlists ever be fixed?

Averytime I come home, the songs I liked on my phone app are not visible in the Liked songs playlist on my computer. This issue is really annoying and as I see here, it is really common issue which is going on for years. I really don't want to reinst...

  • Visitor
  • Averytime I come home, the songs I liked on my phone app are not visible in the Liked songs playlist on my computer. This issue is really annoying and as I see here, it is really common issue which i...
  • Ivan
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

"Recently played" is not updating - seems to be frozen

PlanPremiumCountryGermany DeviceDesktopOperating System Windows 10 "Recently played" is not updating - seems to be frozen.

  • Visitor
  • Plan Premium Country Germany   Device Desktop Operating System  Windows 10   "Recently played" is not updating - seems to be frozen.   
  • Emilia_8
  • Spotify Star
  • 407 Views
  • 1 replies
  • 1 likes
  • 407 Views
  • 1 replies
  • 1 likes

Solved!! My PC Freze after 10 minutes of using spotify

Hello everyone, I have this problem with spotify: i open spotify and listen normaly to music but after ~ 5/10 minutes my pc freeze and i have to reboot... i readed this http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/My-Pc-Freeze-when-i-m-...

  • Regular
  • Hello everyone, I have this problem with spotify: i open spotify and listen normaly to music but after  ~ 5/10 minutes my pc freeze and i have to reboot...   i readed this ht...
  • breeze11
  • Visitor
  • 1768 Views
  • 4 replies
  • 0 likes
  • Windows
  • 1768 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Is Super Slow For Months

Operating SystemWindows 10 1909 My Question or IssueMy Spotify has been Super Slow for Months even after reinstalling, deactivating hardware acceleration and clearing the cache and everything else works fine like YouTube and Soundcloud.

  • Visitor
  • Operating System Windows 10 1909   My Question or Issue My Spotify has been Super Slow for Months even after reinstalling, deactivating hardware acceleration and clearing the cache and every...
  • Ivan
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

Desktop App Skipping every song

PlanPremiumCountryAustriaDeviceTowerOperating SystemWin10 My IssueI cleaned my hardware, switched my motherboard, cpu and ram, and now the Spotify Desktop App is just skipping every single song i want to play.I already tried some Community Answers li...

  • Casual Listener
  • Plan Premium Country Austria Device Tower Operating System Win10   My Issue I cleaned my hardware, switched my motherboard, cpu and ram, and now the Spotify Desktop App is just skippin...
  • DeaGiXe
  • Casual Listener
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can log-in just for a few seconds

Hi there I've got a Spotify Premium Account. I use a several Devices- such as iphone ipad. Now the problem comes, when I want to use my account in the office via the desktop browser (chrome, win 10). I can log in as ususal- it works first-> it shows ...

  • Visitor
  • Hi there    I've got a Spotify Premium Account. I use a several Devices- such as iphone ipad.  Now the problem comes, when I want to use my account in the office via the desktop bro...
  • Ivan
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Very bizarre rendering issues

 PlanPremium (family)CountryUKDeviceAMD CPU and GraphicsOperating SystemWin10 My Question or IssuePersisting rendering issue in the programme, screenshot attached. Tried disabling/enabling hardware acceleration, restarting the programme and PC, etc e...

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  • Casual Listener
  •   Plan Premium (family) Country UK Device AMD CPU and Graphics Operating System Win10   My Question or Issue Persisting rendering issue in the programme, screenshot attached. Tried di...
  • 311 Views
  • 0 replies
  • 0 likes
  • broken
    Rendering
    UI
    unusable
    Windows
  • 311 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sound on Podcasts is garbled

PlanFreeCountryUSDeviceWindows desktopOperating SystemWindows 10 My Question or IssueThe sound for podcasts is garbled and too quiet to hear even with volume almost maxed. Music plays fine, only seems to happen with podcasts and the ads.

  • Visitor
  • Plan Free Country US Device Windows desktop Operating System Windows 10   My Question or Issue The sound for podcasts is garbled and too quiet to hear even with volume almost maxed. Mu...
  • Katerina
  • Spotify Legend
  • 959 Views
  • 2 replies
  • 1 likes
  • 959 Views
  • 2 replies
  • 1 likes

Superuser Contribution Heart icon missing in premium account?

PlanPremiumCountryIndiaDeviceAndroid OnePlus 3TOperating SystemWindows 8.1 (64 bit) My Question or IssueI have been a longtime user of Spotify Free on desktop/ app and have been maintaining a consistent habit of "liking" songs by clicking the heart i...

  • Casual Listener
  • Plan Premium Country India Device Android OnePlus 3T Operating System Windows 8.1 (64 bit)   My Question or Issue I have been a longtime user of Spotify Free on desktop/ app and have b...
  • Ramakant
  • Casual Listener
  • 972 Views
  • 2 replies
  • 0 likes
  • liked songs
    Request
  • 972 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No privileges for idea submission on free account

Hi,Is it so that there are no privileges for idea submission on free account.PlanFreeCountryUS DeviceMac

  • Casual Listener
  • Hi, Is it so that there are no privileges for idea submission on free account. Plan Free Country US   Device Mac
  • Katerina
  • Spotify Legend
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Play/Pause programmable function on Razer synapse not working

I was trying to find a solution for my Razer deathadder, I set one of the programmable buttons as play/pause, but it worked once, then stopper working. I tried scouring the forums for solutions, but didn't find anything useful. I knew it wasn't a pro...

  • Visitor
  • I was trying to find a solution for my Razer deathadder, I set one of the programmable buttons as play/pause, but it worked once, then stopper working. I tried scouring the forums for solutions, but ...
  • 2290 Views
  • 0 replies
  • 0 likes
  • mouse
    play-pause
    razer
    Windows 10
  • 2290 Views
  • 0 replies
  • 0 likes

Superuser Contribution Everytime an ad plays it just freezes

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueI have the Spotify app installed, and every single time an advert plays, it just freezes. I have already reinstalled Spotify. As far as I know, the only way to fix this ...

  • Casual Listener
  • Plan Free Country Canada Device Desktop Operating System Windows 10   My Question or Issue I have the Spotify app installed, and every single time an advert plays, it just freezes. I h...
  • 引きこもり
  • Roadie
  • 329 Views
  • 4 replies
  • 0 likes
  • 329 Views
  • 4 replies
  • 0 likes

Proxy Setting - Cosmetics Issue

PlanPremiumCountryIndonesiaDeviceAcer Swift 3 SF314-54GOperating SystemWindows 10 My Question or IssueI am usually using proxy type HTTP to play Spotify Desktop in office and have to change to Auto-Detect when at home. Every time I change to HTTP, th...

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  • Visitor
  • Plan Premium Country Indonesia Device Acer Swift 3 SF314-54G Operating System Windows 10   My Question or Issue I am usually using proxy type HTTP to play Spotify Desktop in offi...
  • 305 Views
  • 0 replies
  • 1 likes
  • address
    port
    proxy
  • 305 Views
  • 0 replies
  • 1 likes

Song progress bar always in the wrong place

My Question or IssueFor the past few months, the song progress bar at the bottom of the screen is very often in the wrong place. This most frequently occurs when changing to a new track part way through another one; the bar sometimes just carries on ...

  • Regular
  • My Question or Issue For the past few months, the song progress bar at the bottom of the screen is very often in the wrong place. This most frequently occurs when changing to a new track part way th...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

"Listening On Spotify" on discord doesn't show on my account just showing if i play on web player

PlanPremiumCountryIndonesiaOperating SystemWindows 10 My Question or Issue"listening on spotify" status doesn't show on my account i already tried another account but if i play on handphone or web player its working and my spotify on handphone app do...

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  • Casual Listener
  • Plan Premium Country Indonesia Operating System Windows 10   My Question or Issue "listening on spotify" status doesn't show on my account i already tried another account but if i play o...
  • Dhllz
  • Casual Listener
  • 1229 Views
  • 1 replies
  • 0 likes
  • 1229 Views
  • 1 replies
  • 0 likes

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