Opening/closing subfolders makes playlist list scrolls up to top

[bosi]

Plan

PAYING CUSTOMER

Country

SWE

Operating System

Windows 11

My Question or Issue

1. See first picture. I have scrolled down a bit in my list of playlists, and now I going to click on the arrow at Downland to open this subfolder inside the main list.

2. This is the result. The list "rattles" for a second and then scrolls up almost to the top.

3. If I scroll down again, I do see the Dowland folder open. If I try to close it, the same bad behaviour is seen.

This bug has been there for a month or so. I am always using the latest version of the tool on desktop.

[Elena]

Hi there @bosi,

Thanks for posting here in the Community!

So we can investigate this issue further, it'd be great if you could let us know the following details:

• Does the issue persist on another device and in the Web Player?
• Have you tried any troubleshooting steps so far such as a clean reinstall?
• Does it only happen with this folder or with others as well?
• Can you by any chance try with another Spotify account (a friend or family member's account)?

Keep us in the loop.

[bosi]

Thanks for your reply.

The problem seem to be isolated to one laptop. It comes and goes, and i behaves different depending on where I am in the library (that is, it scroll up a different amount).

It do not see in the web player, but I don't use it normally.

I do not see in desktop on an older laptop with Windows 10 (same version of Spotify).

I have not tried another account, but it is probably related to a certain number of folders and playlists.

I will not do a clean install unless you can guarantee that this is the problem. And if you can, you need to fix that bug, so I will not do a clean reinstall, but I can wait for a normal update. You need to fix eventual bugs in your installation then.

[MihailY]

Hey @bosi,

Thanks for your reply.

We can't guarantee that a clean reinstall will fix the issue and right now, we can't give an ETA for a fix, however, we do appreciate you taking the time to report this.

We'll be here if there's anything else you wish to address!

Cheers,