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Phone not connecting to desktop app

Phone not connecting to desktop app

 

Plan

Free/Premium

Country

UK

Device

Android 

Operating System

Windows 11

My Question or Issue

My phone isn't connecting to my desktop app. The app doesn't even show my phone as an option. I've done a fresh install and everything. However, it connects to my browser not on my app. I've tried to look up a bunch of solutions and I can't find anything on this problem. 

Reply
1 Reply

Hey @TheUnusualDog64,

 

Thanks for posting in the Community.

 

Have you tried connecting both devices to a different network than the one used currently? You can use a hot spot from your mobile phone. Did this work?

 

It's also worth trying a different account on both devices.

 

Restarting or resetting the network router is also often a useful step.

 

Let us know how that went,

 

Cheers!

DianModerator
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