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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1296 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144286 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129156 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10856 Views

1 replies

6 likes

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Superuser Contribution I deleted the Local Files Playlist, now Spotify won't make a new one

PlanPremiumCountryAustraliaDeviceWindows ComputerOperating SystemWindows 10 My Question or IssueOut of frustration because my Local Files wasn't syncing, I deleted the Local Files playlist in the hopes Spotify would automatically create a new one and...

Regular

Plan Premium Country Australia Device Windows Computer Operating System Windows 10   My Question or Issue Out of frustration because my Local Files wasn't syncing, I deleted the Local ...

CarlosE

Spotify Legend

639 Views

1 replies

0 likes

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Superuser Contribution No songs will play (This content is not available.)

Premium CountryAustralia DevicePC app Operating SystemWin 10 My Question or IssueAll songs are now showing up greyed out regardless of where I find them (ie. either an artist page or my own playlist). When I try to play them it states that the conten...

Casual Listener

Premium   Country Australia   Device PC app   Operating System Win 10   My Question or Issue All songs are now showing up greyed out regardless of where I find them (i...

CarlosE

Spotify Legend

901 Views

2 replies

0 likes

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Superuser Contribution [Your Library] Liked songs from collaborative albums are not listed and organized appropriately

This is more a bug, so I don't know if I'm supposed to submit it differently than an idea/feature request.When albums are made by two different artists with their names equally listed as the album artist, it sometimes adds liked songs from the album ...

Casual Listener

This is more a bug, so I don't know if I'm supposed to submit it differently than an idea/feature request. When albums are made by two different artists with their names equally listed as the album ...

CarlosE

Spotify Legend

1291 Views

5 replies

3 likes

Your Library
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Superuser Contribution Local Files folder will not show up at all on Windows desktop application.

PlanPremium CountryUnited States DeviceDell Inspiron 11-3147 (2014) Operating SystemWindows 10 My Question or IssueSo a couple of months ago, for some reason I opened up the Spotify app on Windows and the local files folder was completely gone. First...

Casual Listener

  Plan Premium   Country United States   Device Dell Inspiron 11-3147 (2014)   Operating System Windows 10   My Question or Issue So a couple of months ago, for...

MafeG

Spotify Legend

717 Views

3 replies

0 likes

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Superuser Contribution [Desktop][Playlists] Playlist Organization

Let's say I want to listen to a genre of music like alt, for example, well then I'll have to make an alt playlist for happy alt music, sad alt music, alt alt music, and etc. So that's already 3 or more playlists for one genre taking up my screen. Wha...

Visitor

Let's say I want to listen to a genre of music like alt, for example, well then I'll have to make an alt playlist for happy alt music, sad alt music, alt alt music, and etc. So that's already 3 or mo...

Eni

Moderator

408 Views

1 replies

0 likes

Desktop
Playlists
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Superuser Contribution [Social] Remove "Connect with Facebook" banner on GUI.

Can you atleast make an option to remove the huge banner to "Connect with Facebook" ? For those that aren't using Facebook or don't want to connect their Spotify. It is taking up a huge part of the screen.

Visitor

Can you atleast make an option to remove the huge banner to "Connect with Facebook" ? For those that aren't using Facebook or don't want to connect their Spotify. It is taking up a huge part of the s...

CarlosE

Spotify Legend

610 Views

2 replies

1 likes

Social
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Solved!!Superuser Contribution Remove Current Song From Playlist

I mostly use the Desktop app to listen to music at work and when a song on my playlist plays, that I no longer want there, I try to use the 'Remove from this playlist" button on the "Now playing" bar at the bottom it doesn't seem to remove the song. ...

Newbie

I mostly use the Desktop app to listen to music at work and when a song on my playlist plays, that I no longer want there, I try to use the 'Remove from this playlist" button on the "Now playing" bar...

Mihail

Spotify Legend

1353 Views

1 replies

0 likes

App & Features
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Dropdown menu not scrollable - cropped

PlanPremiumCountryCzechiaDeviceLenovo ThinkPad T490Operating SystemWindows 10 21H1 My Question or IssueI have stumbled upon an issue with the dropdown menu in the desktop app when I try to share a song. Have to close it, scroll the inner section and ...

Newbie

Plan Premium Country Czechia Device Lenovo ThinkPad T490 Operating System Windows 10 21H1   My Question or Issue I have stumbled upon an issue with the dropdown menu in the desktop app...

Amay

Spotify Star

250 Views

1 replies

0 likes

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Solved!!Superuser Contribution Can't view history on browser.

When using the app I can see history but only when I use the app. They don't sync. Also for recently played anything. I am not sure why my browser can't show history either.

Newbie

When using the app I can see history but only when I use the app. They don't sync. Also for recently played anything. I am not sure why my browser can't show history either.  

heeeeheeee

Visitor

2210 Views

3 replies

1 likes

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Superuser Contribution App has no sound

DevicePC - Windows 10 My Question or IssueApp doesnt play any sound. Correct audio device, streaming device and isnt muted from the little bar where you adjust the volume. There is no error message. Browser and Android app works fine on the same acco...

Casual Listener

Device PC - Windows 10   My Question or Issue App doesnt play any sound. Correct audio device, streaming device and isnt muted from the little bar where you adjust the volume. There is no er...

Alex

Spotify Legend

938 Views

3 replies

0 likes

Troubleshooting
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[SOLVED] Pc spotify web player can't hear the music but it still plays

PlanPremiumCountryPolandDevicePcOperating SystemWindows 10 pro My Question or IssueHi, so I have this strange issue with listening to music on spotify web browser. At first when you play songs its nothing strange. Things get bad after like 9 seconds....

Newbie

  Plan Premium Country Poland Device Pc Operating System Windows 10 pro   My Question or Issue Hi, so I have this strange issue with listening to music on spotify web browser. At...

512 Views

0 replies

0 likes

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Superuser Contribution Enhance button

Hello.I have a question. I have read about new feature of My playlists, called enhanced button in Spotify for the recordings.I am sorry, where is this button? I would like to find It and find similar songs of My playlists.Thank You.Marco

Roadie

Hello. I have a question. I have read about new feature of My playlists, called enhanced button in Spotify for the recordings. I am sorry, where is this button? I would like to find It and find sim...

Maria

Moderator

3868 Views

10 replies

0 likes

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Superuser Contribution [PC] Download not working

PlanPremiumDevicePcOperating SystemWindows 10My Question or IssueI'm trying to download a playlist but the progress bar for the download only progresses a little then stops. I've tried restarting the app, my computer and everything else I could think...

Newbie

Plan Premium Device Pc Operating System Windows 10 My Question or Issue I'm trying to download a playlist but the progress bar for the download only progresses a little then stops. I've tried ...

Mihail

Spotify Legend

713 Views

1 replies

0 likes

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Superuser Contribution PC Desktop version - search not working

Plan: PremiumCountry: USADevice; Lenovo laptopOperating System; Windows 10My Question or IssueSince the update of 9-8-2021, search is not working on my desktop version. Uninstalling and reinstalling the software does not resolve the issue.

Casual Listener

Plan: Premium Country: USA Device; Lenovo laptop Operating System; Windows 10 My Question or Issue Since the update of 9-8-2021, search is not working on my desktop version. ...

Eni

Moderator

878 Views

4 replies

1 likes

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Solved!!Superuser Contribution Discover weekly unavailable

Plan: PremiumCountry: FinlandDevice: PC/PhoneOperating System: Windows 10 Pro, Android 10 My Question or Issue: This week all of the songs on Discover weekly have been greyed out (=unavaible) on both devices. See image: Click!

Regular

Plan: Premium Country: Finland Device: PC/Phone Operating System: Windows 10 Pro, Android 10   My Question or Issue: This week all of the songs on Discover weekly have been greyed out (=u...

slebbeog

Regular

3394 Views

5 replies

0 likes

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Superuser Contribution Playback unit changes after phone call

PlanPremiumCountrySweden Windows 10/Android 11 My IssueWhen I'm listening to Spotify on my laptop, connected to my bluetooth speaker,if I get a phone call and connect my bluetooth headset to my phone and answer, Spotify pauses. All good and well.Howe...

Newbie

Plan Premium Country Sweden   Windows 10/Android 11   My Issue When I'm listening to Spotify on my laptop, connected to my bluetooth speaker, if I get a phone call and connect my b...

Ver

Spotify Legend

451 Views

1 replies

0 likes

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Solved!!Superuser Contribution Album list not shown in search

PlanPremium CountryThe Netherlands/Happens in English and Dutch interface language. DeviceMS Surfacebook 2Processor Intel(R) Core(TM)**bleep** 2.11 GHzInstalled RAM 16,0 GBSystem type 64-bit operating system, x64-based processorOperating SystemEditio...

Regular

Plan Premium   Country The Netherlands/ Happens in English and Dutch interface language.    Device MS Surfacebook 2 Processor Intel(R) Core(TM)**bleep** 2.11 GHz Installed RA...

Jeremy

Spotify Legend

1708 Views

8 replies

0 likes

album list
Search
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Solved!!Superuser Contribution Problem with removing current playing song from My playlist

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueHello.Those informations are not maybe i...

Roadie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...

Ver

Spotify Legend

1268 Views

7 replies

0 likes

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Solved!!Superuser Contribution I cannot use spotify on pc

PlanPremiumCountryItalyDevice(iPhone 8, Windows pc)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have premium family account on my iphone 8, everything works perfectly.I cannot use spotify on pc, neither the downloaded...

Casual Listener

Plan Premium Country Italy Device (iPhone 8, Windows pc) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have premium family account on my ipho...

MafeG

Spotify Legend

713 Views

3 replies

1 likes

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Superuser Contribution Spotify installs every time I open the app.

I want to start this off with the fact that I did read this post and attempted to use the fix that was stated there. However, I ran into an issue with it. My Issue:Every time I open the Spotify app, it "re-installs" and then loads up with no problem....

Newbie

I want to start this off with the fact that I did read this post and attempted to use the fix that was stated there. However, I ran into an issue with it.   My Issue: Every time I open the Sp...

danishbomb

Casual Listener

9490 Views

5 replies

1 likes

Install
launcher
open
reinstall
Windows
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