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songs keep getting duplicated, but i'm on web browser.

songs keep getting duplicated, but i'm on web browser.

dfgdjgbdbjfhs

Plan

Free

Country

Australia

Device

Dell computer

Operating System

 Windows 10

 

My Question or Issue

basically, my songs keep getting duplicated, or taken out of the playlist, and to add songs back into it i have to add them 3 times before they show up. it won't give me the option to clear my cache or anything. this is incredibly annoying. example is shown below.

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Reply
9 Replies

Mario

Hey @dfgdjgbdbjfhs,

 

Thanks for posting your question in the Community.

 

We'd like to get a little bit more information. Could you tell us if the described issue appears both on the desktop app and on the web browser?

 

If you try to add a song only one time and wait a little bit longer, does it appear on the playlist?

 

It'd be also nice if you try to clear the cache and cookies of the browser you're running the web player on.

 

Keep us posted,

 

Cheers!

Mario Moderator
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dfgdjgbdbjfhs

this is only on the website, and it does not add a song after i wait for it to, and it also won't let me clear cache or cookies. 

AndresM

Hey, @dfgdjgbdbjfhs,

 

Thanks for your reply.

 

In this case, could you tell us if this happens with a different browser and when logging in with another account?

 

If possible, let us know if the issue persists with a different device (laptop/phone). 

 

We'll stay tuned. 

AndresMModerator
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

dfgdjgbdbjfhs

The issue does not happen on phone or the app version, and it only happens in one playlist at the moment. This does not happen on other accounts or my other devices, however I'm not sure if it happens on a different browser.

 

 

AndresM

Hey @dfgdjgbdbjfhs,

 

Thanks for your reply. 

 

Is it possible for you to check if this happens with a different browser?

 

Changing tunes, we suggest that you create a new playlist and add the same songs of the playlist that you're having issues with, and tell us if the situation persists. 

 

Lastly, we recommend that you clear your browser's cache/cookies, log out, log back in, and give it a try. 

 

We'll be on the lookout for your answer. 

AndresMModerator
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

dfgdjgbdbjfhs

so i checked my other laptop, and it's happened on that one too, so i think it's just an issue with the playlist

Dian

Hey @dfgdjgbdbjfhs,

 

Thanks for keeping us updated.

 

So the issue is isolated only on one particular playlist and it doesn't occur on other playlists?

 

If it is only one playlist, would it be ok for you to create a new one and copy to it the contents from the old one?

 

Keep us posted,

 

Cheers!

DianModerator
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dfgdjgbdbjfhs

yeah, i'll try that and see what happens

Jeremy

Hi @dfgdjgbdbjfhs,

 

Thank you for your reply and for trying out our suggestions.

 

Let us know how it goes so that we can continue to assist you if you need us to.

 

Have a great continued week 🙂

JeremyModerator
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