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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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About liked songs dissapearing

A lot of people have this problem on their phones or windows client for weeks and we don't get any offical message or solution from spotify. It's still Under investigation but we don't know what you bring with new update too. So at least until you fi...

  • Music Fan
  • A lot of people have this problem on their phones or windows client for weeks and we don't get any offical message or solution from spotify.  It's still Under investigation but we don'...
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Superuser Contribution I have troubles with loading desktop application spotify.

Spotify is already in Russia but troubles is troubles. So, my desktop application Spotify is not loading correct. It takes a while(5+ mins) to load from the black screen to the normal mode, BUT I can turn on or off music using my phone or using space...

  • Visitor
  • Spotify is already in Russia but troubles is troubles. So, my desktop application Spotify is not loading correct. It takes a while(5+ mins) to load from the black screen to the normal mode, BUT I can...
  • Elena
  • Moderator
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Not working on Smart TV, PS4 or Webplayer

PlanPremiumCountry Operating SystemWindows 10 My Question or IssueFor the last 2 months, I have not been able to get Spotify to work on Firefox. If it isn't having issues trying to load the homepage of Spotify, it has issues trying to loading the pla...

  • Visitor
  • Plan Premium Country   Operating System Windows 10   My Question or Issue For the last 2 months, I have not been able to get Spotify to work on Firefox. If it isn't having issues tr...
  • Starchild
  • Regular
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Superuser Contribution Fix Windows Application

PlanPremiumCountryRussiaOperating System(Windows 10 x64) When will the Windows application be fixed? Build: 1.1.37.690.g8f3b16fc don't work!Build: 1.1.34.694.gac68a2b3 works! Ty!

Аннотация 2020-07-18 201111.jpg works.jpg
  • Visitor
  • Plan Premium Country Russia Operating System (Windows 10 x64)   When will the Windows application be fixed?   Build: 1.1.37.690.g8f3b16fc don't work! Build: 1...
  • Petya
  • Community Legend
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Cover art showing up on some songs but not all - local files on iPhone

PlanPremiumSweden Device(iPhone 11) I downloaded one album where I can only see the cover art on one of the songs, every other song has that empty no cover look. Is there any way I can fix this?

  • Newbie
  • Plan Premium Sweden   Device (iPhone 11)     I downloaded one album where I can only see the cover art on one of the songs, every other song has that empty no cover look. Is th...
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Superuser Contribution Unable to hear Spotify with headphones on Windows 10

PlanFPremiumCountryUSADevicen/aOperating Systemwindows 10 desktop My Question or IssueWhen I click play the music starts but I don't hear anything. It works perfectly fine without headphones but nothing comes through the headphones. I tried setting t...

  • Casual Listener
  • Plan FPremium Country USA Device n/a Operating System windows 10 desktop   My Question or Issue When I click play the music starts but I don't hear anything. It works perfectly fine wi...
  • Elena
  • Moderator
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Spotify skipps every Song

Ive got the same problem that got fixed for other people just by turning off Hardware Accel or switching output devices but both of those things do not offer a permanent solution. When i turn off my current output and turn on another one and restart ...

  • Casual Listener
  • Ive got the same problem that got fixed for other people just by turning off Hardware Accel or switching output devices but both of those things do not offer a permanent solution.   When i tur...
  • Slick6
  • Casual Listener
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How do I block Korn from playing?

How do I block Korn from playing. I hate Korn.

  • Casual Listener
  • How do I block Korn from playing. I hate Korn.
  • Billy-J
  • Spotify Star
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Solved!!Superuser Contribution Spotify doesn't work with VPN, even connected through a US>US server

Add VPN support or provide a business case why VPNs are blacklisted. PlanPremiumCountryUSDevicePC - Win 10

  • Regular
  • Add VPN support or provide a business case why VPNs are blacklisted.   Plan Premium Country US Device PC - Win 10    
  • asdfasdfasdfasdfasdf
  • Visitor
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  • VPN
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Solved!!Superuser Contribution How to block song or artist

PlanPremiumCountryRussianDeviceWindows Macbook Pro late 2019/ Huawei P30 ProOperating SystemWindows 10 (Web/desktop) / Android / Mac os My Question or Issue I want to block song and artist in daily mix. I try search dislike button and i don't find.

  • Casual Listener
  • Plan Premium Country Russian Device Windows Macbook Pro late 2019/ Huawei P30 Pro Operating System Windows 10 (Web/desktop) / Android / Mac os   My Question or Issue   I want to ...
  • caponecapone
  • Newbie
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Superuser Contribution I can reliably log in, but then it always says i'm offline

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueI can log in fine, and log out and log in again, so I know I am not having connection issues or firewall issues, but the app just constantly says "offline". If i'm offline how am I lo...

  • Regular
  • Plan Premium Country UK Operating System Windows 10   My Question or Issue I can log in fine, and log out and log in again, so I know I am not having connection issues or firewall issues...
  • Elena
  • Moderator
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Solved!!Superuser Contribution It constantly says I'm offline even though I have a secure internet connection

PlanFreeCountrySingaporeDeviceThe older Asus A45VOperating SystemWindows 10 My Question or IssueIt's constantly saying I'm in "Offline Mode" and that I need to be online to access everything. (Error code:4). It says at the top "No internet connection...

  • Casual Listener
  •   Plan Free Country Singapore Device The older Asus A45V Operating System Windows 10   My Question or Issue It's constantly saying I'm in "Offline Mode" and that I need to be onl...
  • Mixal
  • Visitor
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Superuser Contribution How a Premium Duo plan member can login on spotify desktop app?

My daughter is my premium duo plan member and she uses spotify on her iphone 7 plus, but now she needs to use it on Spotify desktop app. Which username and password must she use? PlanPremium DuoCountryMéxicoDevice(iPhone 7 plus)Operating System(Windo...

  • Visitor
  • My daughter is my premium duo plan member and she uses spotify on her iphone 7 plus, but now she needs to use it on Spotify desktop app. Which username and password must she use?   Plan Premi...
  • Elena
  • Moderator
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Solved!! Favorite tracks are not displayed

ПланСвободноСтранаRussiaОперационная системаWindows 7Мой вопрос или проблемаmy favorite tracks on the version for Windows ceased to be displayed, I reinstalled completely, and looked at the hosts (I did not find anything there), the problem still did...

  • Casual Listener
  • План Свободно Страна Russia Операционная система Windows 7 Мой вопрос или проблема my favorite tracks on the version for Windows ceased to be displayed, I reinstalled completely, and looked at...
  • Tanyle
  • Casual Listener
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"Tocados Recentemente" não funciona.

Estou com um problema na barra de tocados recentemente. Quando ela é aberta, não há a sincronização e aparece como se não tivesse ouvido música nenhuma. Já desinstalei a versão do aplicativo da loja do Windows e baixei a versão da web e não funcionou...

  • Visitor
  • Estou com um problema na barra de tocados recentemente. Quando ela é aberta, não há a sincronização e aparece como se não tivesse ouvido música nenhuma. Já desinstalei a versão do aplicativo da loja ...
  • Bittencourt
  • Spotify Star
  • 358 Views
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  • 358 Views
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Superuser Contribution when opening spotify it prompts for login

When I open up the program It always prompt me to login, even though I have my login saved so I won't have to login every time. My account has been hacked before when there was a data breach a year or two ago, so I thought that's what it was the firs...

  • Newbie
  • When I open up the program It always prompt me to login, even though I have my login saved so I won't have to login every time. My account has been hacked before when there was a data breach a year o...
  • Elena
  • Moderator
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Superuser Contribution Meu Spotify Desktop não exibe minha musicas salvas

Plan: PremiumCountry: Brazil Device: DesktopOperating System :Windows 10 My Question or Issue: Estou com problemas de execução das minhas musicas curtidas no meu aplicativo do computador. Já reinstalei o aplicativo e restaurei suas configurações mas ...

  • Casual Listener
  • Plan: Premium Country: Brazil   Device: Desktop Operating System :Windows 10   My Question or Issue: Estou com problemas de execução das minhas musicas curtidas no meu aplicativo...
  • PaoJedro
  • Casual Listener
  • 505 Views
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  • 1 likes
  • 505 Views
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Liked songs and Last Listened don't show up

PlanFreeCountryRussiaDeviceLaptopOperating SystemWindows 10 My Question or IssueHi, so today I logged in Spotify for the first time and downloaded the app on my laptop. Everything seemed to be fine until I realized even if I click on the heart to mak...

  • Visitor
  • Plan Free Country Russia Device Laptop Operating System Windows 10   My Question or Issue Hi, so today I logged in Spotify for the first time and downloaded the app on my laptop. Every...
  • Cegou
  • Visitor
  • 196 Views
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Local files Cover Art

Uploading mp3 files with individual cover art to my Spotify account and noticed some files share the same cover art. Even though outside of Spotify, all mp3 files contain their own cover art as they should be, any help to fix this would be greatly ap...

  • Visitor
  • Uploading mp3 files with individual cover art to my Spotify account and noticed some files share the same cover art. Even though outside of Spotify, all mp3 files contain their own cover art as they ...
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apple id log in issue

PlanFreeCountryRussiaDeviceiPhone 8 plus & HP laptopOperating SystemiOS 13.5.1 & Windows 10 My Question or IssueI've dowloaded spotify on my phone so used my apple id to login. but now i can't log in my spotify account in a desktop app bc it provides...

  • Visitor
  • Plan Free Country Russia Device iPhone 8 plus & HP laptop Operating System iOS 13.5.1 & Windows 10    My Question or Issue I've dowloaded spotify on my phone so used my ap...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
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