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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 138940 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 138940 Views
  • 0 replies
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54868 Views
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  • 33 likes
  • Windows
  • 54868 Views
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Superuser Contribution Desktop Updated - Media Buttnos not working anymore.

After the newest update the media buttons on the keyboard and mouse has stopped working when Spotify is not the main application.So I.E, I turn on spotify and put some music on, start a game, and while in the game I can't Play/Pause or Previous/Forwa...

  • Casual Listener
  • After the newest update the media buttons on the keyboard and mouse has stopped working when Spotify is not the main application. So I.E, I turn on spotify and put some music on, start a game, and...
  • Jeremy
  • Spotify
  • 191 Views
  • 1 replies
  • 0 likes
  • buttons
    media
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Fix layout on large desktop displays

Hello Spotify Team, Thank you for the latest UI update. I'm using Spotify on a large (27") display in a separate "desktop" in full-screen mode so I can easily access it with just one button. Previously the song information was easy to read and nicely...

  • Casual Listener
  • Hello Spotify Team,   Thank you for the latest UI update. I'm using Spotify on a large (27") display in a separate "desktop" in full-screen mode so I can easily access it with just one button....
  • solarsailer
  • Casual Listener
  • 242 Views
  • 2 replies
  • 5 likes
  • Desktop
    Playlists
  • 242 Views
  • 2 replies
  • 5 likes

Superuser Contribution Major Spotify defect/bug in new Windows version - playlists can be permanently broken, UNUSABLE

In the new version of Windows Spotify app, there is a major playlist issue that makes playlists extremely broken if you care about organizing them. If you select two or more files and re-order them, it doesn't actually re-order those files and then p...

  • Roadie
  • In the new version of Windows Spotify app, there is a major playlist issue that makes playlists extremely broken if you care about organizing them. If you select two or more files and re-order them, ...
  • ACAx1985
  • Roadie
  • 1774 Views
  • 2 replies
  • 10 likes
  • 1774 Views
  • 2 replies
  • 10 likes

My Local Files Duration is Saying Wrong Time?

This is really bothering me. Today I added a new Album to my local files- not only did I have a lot of problems getting all the songs on there (There were 3 songs missing, and i retried at least 4 times, deleting and ripping the disc again etc. I als...

  • Casual Listener
  • This is really bothering me. Today I added a new Album to my local files- not only did I have a lot of problems getting all the songs on there (There were 3 songs missing, and i retried at least 4 ti...
  • XEnderFaceX
  • Regular
  • 589 Views
  • 1 replies
  • 0 likes
  • Windows
  • 589 Views
  • 1 replies
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Superuser Contribution Some issues of new update

PlanFree Country : No Matter Device(PC) Operating System(Windows 10) My Question or Issue I have an issue with new features of updated Spotify.First, this is an option that was previously only available for Spotify Premium users, I previously used it...

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  • Casual Listener
  • Plan Free   Country : No Matter   Device (PC)   Operating System (Windows 10)   My Question or Issue   I have an issue with new features of updated Spotify. ...
  • Mihail
  • Spotify Legend
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

How to move songs to the top!!!!!!!!! New update.

It now takes me so long to move one song to the top of my playlist. The track list order management is bugged. When I select every track above the track I'm trying to move up, it doesn't select everything. Updates should increase Functionality. What ...

  • Regular
  • It now takes me so long to move one song to the top of my playlist. The track list order management is bugged. When I select every track above the track I'm trying to move up, it doesn't select every...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 6 likes
  • bug
    Track order
  • 280 Views
  • 1 replies
  • 6 likes

Superuser Contribution Multiple problems with latest update: no guard against multiple songs in playlists and more

PlanFree/PremiumDeviceHP ElitebookOperating SystemWindows 10 My Question or IssueJust got the latest auto-update on PC desktop app. Major changes in how things are displayed. I don't like it and it causes me some problems: 1) There is no warning agai...

  • Casual Listener
  • Plan Free/Premium Device HP Elitebook Operating System Windows 10   My Question or Issue Just got the latest auto-update on PC desktop app. Major changes in how things are displayed. I d...
  • Eni
  • Moderator
  • 281 Views
  • 1 replies
  • 7 likes
  • 281 Views
  • 1 replies
  • 7 likes

Superuser Contribution Spotify keeps pausing randomly every couple of minutes

PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows 10 My Question or IssueSo this afternoon, Spotify started randomly pausing on its own after a couple of minutes. Never been an issue before and now can't even get through a whole song with...

  • Newbie
  •   Plan Premium Country USA   Device Desktop PC Operating System Windows 10   My Question or Issue So this afternoon, Spotify started randomly pausing on its own after a cou...
  • CarlosE
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Allow USB adapters to play songs on PC

Ok so I recently bought a pair of JBL Quantum headphones and the normal aux cord and the USB adapter works just fine on my PC. However when I went to use Spotify using the USB adapter it would not play. I did some fiddling around and googled some pos...

  • Visitor
  • Ok so I recently bought a pair of JBL Quantum headphones and the normal aux cord and the USB adapter works just fine on my PC. However when I went to use Spotify using the USB adapter it would not pl...
  • Opportunist
  • Roadie
  • 226 Views
  • 2 replies
  • 0 likes
  • Desktop
  • 226 Views
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Superuser Contribution Spotify drops connection on and off, Mac and PC.

PlanPremiumCountry SwedenDevice(iPhone 12, Windows desktop, Macbook Air, Macbook Pro 2012)Operating System(Windows 10, OSX Big Sur) My Question or IssueI don't know if this problem occurs regularly with others, but every time I listen to Spotify for ...

  • Visitor
  • Plan Premium Country Sweden Device (iPhone 12, Windows desktop, Macbook Air, Macbook Pro 2012) Operating System (Windows 10, OSX Big Sur)   My Question or Issue I don't know if this pro...
  • Eni
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
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Superuser Contribution Stop adding me on playlists

PlanFreeCountryCanadaOperating SystemWindows 10 My Question or IssueHi, Spotify is keeping adding me to playlists I don't care about.It make me have dificulty finding the playlists that I followed by choice.

  • Regular
  • Plan Free Country Canada Operating System Windows 10   My Question or Issue Hi, Spotify is keeping adding me to playlists I don't care about.It make me have dificulty finding the playlis...
  • CarlosE
  • Moderator
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Superuser Contribution No se ha podido encontrar esta pagina

Operating SystemWindows 10 My Question or IssueCada vez que abro spotify me dice "No se ha podido encontrar esta pagina", como si no tuviese conexión, pero en cuanto entro en una carpeta o recargo ya vuelve a ir bien. Solo da el problema al inicio. N...

  • Visitor
  • Operating System Windows 10   My Question or Issue Cada vez que abro spotify me dice "No se ha podido encontrar esta pagina", como si no tuviese conexión, pero en cuanto entro en una carpeta...
  • Ronald00
  • Newbie
  • 1188 Views
  • 3 replies
  • 3 likes
  • 1188 Views
  • 3 replies
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Superuser Contribution Authentication code is not received to mobile when "REMEMBER ME" is checked while login

PlanFreeCountryIndiaDeviceDell LaptopOperating SystemWindows 10 My Question or IssueUnable to select Remember me while login using Mobile number.When I click on "REMEMBER ME" checkbox while login using Mobile number, I am not receiving the 6-digit co...

  • Casual Listener
  • Plan Free Country India Device Dell Laptop Operating System Windows 10   My Question or Issue Unable to select Remember me while login using Mobile number. When I click on "REMEMBER M...
  • CarlosE
  • Moderator
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Local Files Area Not Clear on Latest Update

PlanFreeCountryUSADeviceWindows PCOperating SystemWindows 10 My Question or IssueHi there; I may be an **bleep** and just not seeing where local files are on the latest Spotify update, but when I updated, the new UI just doesn't show local files on t...

  • Casual Listener
  • Plan Free Country USA Device Windows PC Operating System Windows 10   My Question or Issue Hi there; I may be an **bleep** and just not seeing where local files are on the latest Spoti...
  • aarharthisis
  • Casual Listener
  • 584 Views
  • 2 replies
  • 0 likes
  • 584 Views
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Superuser Contribution Can't access saved songs based on artist since update.

PlanPremiumOperating SystemWindows 10 My Question or IssueSince the update I am no longer able to access my saved songs from one particular artist. I DO NOT want to go to my liked songs and search for the artist name, that is a totally unnecessary ex...

  • Visitor
  • Plan Premium Operating System Windows 10   My Question or Issue Since the update I am no longer able to access my saved songs from one particular artist. I DO NOT want to go to my liked so...
  • Eni
  • Moderator
  • 449 Views
  • 3 replies
  • 6 likes
  • Update
  • 449 Views
  • 3 replies
  • 6 likes

Superuser Contribution Recently Played missing from Home page

PlanPremiumCountryUKDeviceWindows desktop app, Mac OS desktop app, web interfaceOperating SystemWindows 10My Question or IssueThe "Recently played" section is missing under the Home page. It's been confirmed to me that is should still be there: https...

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  • Regular
  • Plan Premium Country UK Device Windows desktop app, Mac OS desktop app, web interface Operating System Windows 10 My Question or Issue The "Recently played" section is missing under the Home...
  • GrayJackel
  • Newbie
  • 1631 Views
  • 12 replies
  • 2 likes
  • bug
    recent update
    Recently Played
  • 1631 Views
  • 12 replies
  • 2 likes

[Desktop][Playlists] Deleting large numbers of songs fails to delete all of them

If you: Select more than about 200 songs in a playlistDelete them (via right-click)Only the first approximately 100-200 of the songs actually delete. The remainder of them are still there, but no longer selected. I am not sure of the exact numbers, b...

  • Music Fan
  • If you:   Select more than about 200 songs in a playlist Delete them (via right-click) Only the first approximately 100-200 of the songs actually delete. The remainder of them are still th...
  • 117 Views
  • 0 replies
  • 2 likes
  • Desktop
    Playlists
  • 117 Views
  • 0 replies
  • 2 likes

Solved!! New Update difficulties

PlanFreeCountryUSADeviceDell laptopOperating SystemWindows 10 My Question or IssueI made my Spotify accound around a year ago on my phone and when I got a new laptop last summer I installed the app there as well and everything worked fine. However, I...

  • Visitor
  • Plan Free Country USA Device Dell laptop Operating System Windows 10   My Question or Issue I made my Spotify accound around a year ago on my phone and when I got a new laptop last sum...
  • Sebasty
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search function gone haywire

PlanPremiumCountryUKDevicePC and AndroidOperating System My Question or IssueFor the last 18 hours or so the search engine has become markedly less useful. It throws up all kinds of content I didn't ask for and that doesn't fit with my search terms.E...

  • Casual Listener
  • Plan Premium Country UK Device PC and Android Operating System     My Question or Issue For the last 18 hours or so the search engine has become markedly less useful. It throws up...
  • Alex
  • Moderator
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
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Superuser Contribution New design

Hi,The new Spotify design popped up yesterday with no warning whatsoever. 'Suppose it has to OK. That said, navigating is now very shaky and slow, and quite frustrating to be honest. Really hope it is being addressed and fixed.

  • Regular
  • Hi, The new Spotify design popped up yesterday with no warning whatsoever. 'Suppose it has to OK. That said, navigating is now very shaky and slow, and quite frustrating to be honest. Really hope it...
  • Alex
  • Moderator
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes