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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136222 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136222 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52623 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52623 Views
  • 0 replies
  • 33 likes

Superuser Contribution Spotify permalocked in offline mode

PlanPremium(Family)CountryUSADeviceCustom built PCOperating SystemWindows 10 My Question or IssueSpotify never goes back online, despite having the "Offline mode" box unticked in the top left, and reinstalling the app several times. I nuked the appda...

  • Casual Listener
  • Plan Premium(Family) Country USA Device Custom built PC Operating System Windows 10   My Question or Issue Spotify never goes back online, despite having the "Offline mode" box unticke...
  • Jeremy
  • Spotify
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps automatically switching music to some playlist I've never listened to

PlanPremium (valid to 08.01.2020)CountryPolandDevice(PC, Huawei P30 Pro)Operating System(Windows 10, Android 11) Hello, From today I have a strange problem with Spotify on all devices (Desktop app, Web app, Mobile app). If I play music from my playli...

  • Visitor
  • Plan Premium (valid to 08.01.2020) Country Poland Device (PC, Huawei P30 Pro) Operating System (Windows 10, Android 11)   Hello,   From today I have a strange problem with Spotif...
  • Jeremy
  • Spotify
  • 928 Views
  • 4 replies
  • 1 likes
  • 928 Views
  • 4 replies
  • 1 likes

Superuser Contribution I can't stop Spotify

When I click pause inside of Spotify it only lasts for twenty seconds, then it un-pauses. Every. Time. It won't stop playing music. PlanDuoCountryUSADeviceDesktopOperating SystemWindows 10 (Version 10.0.18363 Build 18363) Spotify Version 1.1.46.916.g...

  • Casual Listener
  • When I click pause inside of Spotify it only lasts for twenty seconds, then it un-pauses. Every. Time. It won't stop playing music.     Plan Duo Country USA Device Desktop Operatin...
  • thetinynova
  • Casual Listener
  • 359 Views
  • 2 replies
  • 1 likes
  • 359 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify will not autoplay

PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or IssueHello,I am trying to listen to a new album, and it will not autoplay at all. A friend of mine, trying to listen to the same album ...

  • Visitor
  • Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue Hello, I am trying to listen to a new album, and...
  • CriticalMass
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows 10, Spotify can't play this right now.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Spotify can't play this right now. If you have the file..... etc. seen 200 posts on this already and I have tried everything there is on the face of planet except the one thing that may fix it. ...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   Spotify can't play this right now. If you have the file..... etc. seen 200 posts on this already and I have tried everyt...
  • CarlosE
  • Moderator
  • 1323 Views
  • 7 replies
  • 1 likes
  • Windows 10
  • 1323 Views
  • 7 replies
  • 1 likes

Superuser Contribution Error 50 while install on windows 7

Ok, so I downloaded spotify to reinstall it, as it stopped working. First I got a windows error, that terminated the program. Then I couldn't uninstall it, as I got another windows error.Then I tried to download it and reinstall it, but I got error 5...

  • Regular
  • Ok, so I downloaded spotify to reinstall it, as it stopped working.   First I got a windows error, that terminated the program. Then I couldn't uninstall it, as I got another windows error. T...
  • Novy
  • Moderator
  • 488 Views
  • 9 replies
  • 0 likes
  • 488 Views
  • 9 replies
  • 0 likes

Superuser Contribution Problem with Russian font - Проблема с русским шрифтом

Hi, names of Russian songs are shown with illegal characters. How I can resolve it?Названия песен отображаются в Spotify неправильным шрифтом и не читаются. Что делать? PlanFreeCountryRussiaDeviceDesktop PC Operating SystemWindows 10 x64 My Question ...

  • Music Fan
  • Hi, names of Russian songs are shown with illegal characters. How I can resolve it? Названия песен отображаются в Spotify неправильным шрифтом и не читаются. Что делать?   Plan Free Country...
  • gedonis
  • Music Fan
  • 673 Views
  • 12 replies
  • 0 likes
  • 673 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify crashes after few minutes playing on Windows 10 when cache is on a custom location

PlanPremiumCountryBrazilDeviceDell G5 Operating System Windows 10 My Question or IssueMy Spotify is crashing unexpectedly with no error messages or popups when I changed the cache to a custom location. My default location is at C:\Users\Lucas\AppData...

  • Newbie
  •   Plan Premium Country Brazil Device Dell G5  Operating System  Windows 10   My Question or Issue My Spotify is crashing unexpectedly with no error messages or popups w...
  • Jeremy
  • Spotify
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Microsoft App Force Closing Itself

PlanStudent PremiumCountryUSADeviceLenovo Yoga C640Operating SystemWindows 10 My Question or IssueMy App keeps force closing itself, and I don't know how to make it stop. I have a US Student Premium account, and have had my Spotify Account since like...

  • Casual Listener
  • Plan Student Premium Country USA Device Lenovo Yoga C640 Operating System Windows 10   My Question or Issue My App keeps force closing itself, and I don't know how to make it stop.&nb...
  • Jeremy
  • Spotify
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! [Desktop] Artist "About" page photo scroll buttons not working

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10Version1.1.48.625.g1c87c7f7 My Question or IssueWhenever you go into the Artist's About page and enlarge one picture (by clicking on it), the previous and next buttons don't seem to change t...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10 Version 1.1.48.625.g1c87c7f7   My Question or Issue Whenever you go into the Artist's About page and enlarge one p...
  • TreyAnastasio
  • Spotify Star
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

Very annoying UI window control bug

DevicePCOperating SystemWindows 10 ProI've been experiencing a weird bug with the window controls on the upper right corner (close, expand, minimize), where it'll randomly expand that section and starts to cover other parts of the application entirel...

spotify_bug.png
  • Regular
  • Device PC Operating System Windows 10 Pro I've been experiencing a weird bug with the window controls on the upper right corner (close, expand, minimize), where it'll randomly expand that s...
  • dinomight
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't want Turkish Music on my Browse tab

For a few weeks there are only Turkish Playlists,Turkish New Artsist etc. in my browse, overview, charts, new releases. I'm from Turkey but I don't want them entirely, I think its made because of my location but how could I disable Turkish stuff and ...

  • Casual Listener
  • For a few weeks there are only Turkish Playlists,Turkish New Artsist etc. in my browse, overview, charts, new releases.  I'm from Turkey but I don't want  them entirely, I think its made be...
  • lzfan
  • Visitor
  • 1075 Views
  • 8 replies
  • 1 likes
  • 1075 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution [Desktop] Album art of current song disappeared on desktop player

So the most recent update jacked with a lot of key features. Among them was the album art display (and sizing) that was available for whatever song you were currently playing. See image for what's missing. These little functionality grabs are like sl...

  • Gig Goer
  • So the most recent update jacked with a lot of key features.  Among them was the album art display (and sizing) that was available for whatever song you were currently playing.   See imag...
  • robert_joy
  • Gig Goer
  • 420 Views
  • 2 replies
  • 0 likes
  • Desktop
  • 420 Views
  • 2 replies
  • 0 likes

[Desktop][Connect] Do not remote pause when sleeping

Often I'll play music on my smartphone and remote control it from the Spotify client on my laptop. Then sometimes I want to close my laptop (putting it in sleep) and continue playback on my mobile. Problem is that the Spotify desktop client sends a p...

  • Newbie
  • Often I'll play music on my smartphone and remote control it from the Spotify client on my laptop. Then sometimes I want to close my laptop (putting it in sleep) and continue playback on my mobile. P...
  • 103 Views
  • 0 replies
  • 0 likes
  • Connect
    Desktop
  • 103 Views
  • 0 replies
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Superuser Contribution Windows app won't play to speaker, but webplayer will

I had been using the Spotify app on my computer without issue, but suddenly it won't connect to my Sonos speaker. It will only play through the cheesy laptop speakers. My android app connects to the speaker just fine, but then I am unable to control ...

  • Gig Goer
  • I had been using the Spotify app on my computer without issue, but suddenly it won't connect to my Sonos speaker. It will only play through the cheesy laptop speakers. My android app connects to the ...
  • Novy
  • Moderator
  • 319 Views
  • 3 replies
  • 0 likes
  • windows app
  • 319 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why is everything on my account not working

PlanFreeDevice: pc desktopOperating system Windows 10 My Question or IssueEverything just doesnt work. I can't search up anything I can't play anything. All official spotify created playlist are just empty.can someone plz help me. I already tried rei...

  • Casual Listener
  •   Plan Free Device: pc desktop Operating system Windows 10   My Question or Issue Everything just doesnt work. I can't search up anything I can't play anything. All official spotify ...
  • Ver
  • Spotify Legend
  • 467 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 467 Views
  • 5 replies
  • 0 likes

Superuser Contribution Trap music getting in release radar with wrong Tag!

PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear Spotify how many years will it take to get a proper tag on my artist i actually want to listen on my ...

  • Visitor
  • Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear Spotify how many years w...
  • user-removed
  • Not applicable
  • 433 Views
  • 4 replies
  • 0 likes
  • 433 Views
  • 4 replies
  • 0 likes

Superuser Contribution Queue changes when filtering unplayed podcasts

PlanPremiumCountryNetherlands DevicePCOperating SystemWindows 10 My Question or IssueWhen I filter the unplayed episodes of a podcast, it automatically puts them on my active queue. I would like to just browse my podcasts, to see if there is anything...

  • Newbie
  • Plan Premium Country Netherlands   Device PC Operating System Windows 10   My Question or Issue When I filter the unplayed episodes of a podcast, it automatically puts them on my...
  • Mihail
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song restarts randomly on Spotify connect

When using Spotify connect, the song randomly restarts. A typical use is this, but it does not always happen in the order listed. During the entire session I run ping towards spotify.com with stable 5 ms response time. Open Spotify on PC Windows 10 2...

  • Visitor
  • When using Spotify connect, the song randomly restarts. A typical use is this, but it does not always happen in the order listed. During the entire session I run ping towards spotify.com with stable ...
  • Jeremy
  • Spotify
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution songs playing but no sound on airpods pro

Planfamily PremiumCountryThe NetherlandsDeviceLenovo laptopOperating SystemWindows 10 My Question or IssueHello, I've been having issues with the spotify desktop app. When I want to play a song on my airpods, it doesnt play any sound, but when I disc...

  • Newbie
  •   Plan family Premium Country The Netherlands Device Lenovo laptop Operating System Windows 10   My Question or Issue Hello,  I've been having issues with the spotify deskt...
  • Ver
  • Spotify Legend
  • 18068 Views
  • 20 replies
  • 4 likes
  • 18068 Views
  • 20 replies
  • 4 likes