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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 76058 Views
  • 79 replies
  • 27 likes
  • 76058 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Nekse
  • Casual Listener
  • 90277 Views
  • 285 replies
  • 22 likes
  • 90277 Views
  • 285 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6487 Views
  • 1 replies
  • 6 likes
  • 6487 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147049 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147049 Views
  • 0 replies
  • 26 likes

Superuser Contribution Windows media keys (pause, play, skip forward/back) don't work

As of some recent update, my keys for pausing/playing songs, etc. have all stopped working for Spotify, both when tabbed in and out of the app. I do not use Chrome, or any other media player service that would be overwriting the inputs, as far as I c...

  • Visitor
  • As of some recent update, my keys for pausing/playing songs, etc. have all stopped working for Spotify, both when tabbed in and out of the app. I do not use Chrome, or any other media player service ...
  • CarlosE
  • Moderator
  • 1287 Views
  • 4 replies
  • 0 likes
  • 1287 Views
  • 4 replies
  • 0 likes

Superuser Contribution More drop-outs

Hello, I use Spotify via Sonos and lately have experienced more drop-outs when playing differnt albums. Nothing is changed and most of my Sonos units are wired.Have there been an issue with the servers at Spotify? Thank you in advance.

  • Visitor
  • Hello, I use Spotify via Sonos and lately have experienced more drop-outs when playing differnt albums. Nothing is changed and most of my Sonos units are wired. Have there been an issue with the ser...
  • Dian
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turning into public network speaker

PlanPremiumCountry DeviceAsus (Don't know which one)Operating SystemWindows 10 My Question or Issue So I have this old laptop, which I now use to operate my speakers (only aux input) near my bed to have some music while I go to sleep. But the problem...

  • Newbie
  • Plan Premium Country   Device Asus (Don't know which one) Operating System Windows 10  My Question or Issue   So I have this old laptop, which I now use to operate my speaker...
  • Dian
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Network speaker
  • 210 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution spotify is showing error auth:16 i've tried every other option on the community

hi im a spotify premium user and my spotify has stopped working and is showing error auth:16 and when i remove the fire wall some other error client_token:101 spotifyI've tried every other option on the community even reset my whole pc but cant get i...

  • Casual Listener
  • hi im a spotify premium user and my spotify has stopped working and is showing error auth:16 and when i remove the fire wall some other error client_token:101 spotify I've tried every other opt...
  • Yordan
  • Moderator
  • 1814 Views
  • 6 replies
  • 0 likes
  • 1814 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify premium doesn't start

Just a month ago, I began to notice that Spotify began to take off. But if I managed to switch to my favorite tracks at startup, this did not happen, but when I went to the main menu, Spotify crashed. However, today Spotify has completely stopped wor...

  • Casual Listener
  • Just a month ago, I began to notice that Spotify began to take off. But if I managed to switch to my favorite tracks at startup, this did not happen, but when I went to the main menu, Spotify crashed...
  • Alex
  • Spotify Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Drake Views Won't Play

PlanPremiumCountry United KingdomDevice(Custom Desktop PC / One Plus 6)Operating System(Windows 10 / Oxygen OS) My Question or IssueSome songs play on Mobie but NOT Desktop. I only notice it with some of Drakes songs (im sure there are others im unaw...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device (Custom Desktop PC / One Plus 6) Operating System (Windows 10 / Oxygen OS)   My Question or Issue Some songs play on Mobie but NOT Desk...
  • Ahm_ak
  • Visitor
  • 1225 Views
  • 2 replies
  • 0 likes
  • 1225 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify connect "everywhere" option gone

PlanPremiumCountryusaDevicewindows pc and various ios devicesOperating Systemwindows 10, IOS 15.5 My Question or Issuehi, i frequently use the "everywhere" option to play to my various echo devices simultaneously. however today the option disappeared...

  • Casual Listener
  • Plan Premium Country usa Device windows pc and various ios devices Operating System windows 10, IOS 15.5   My Question or Issue hi, i frequently use the "everywhere" option to play to ...
  • Yordan
  • Moderator
  • 2127 Views
  • 1 replies
  • 1 likes
  • 2127 Views
  • 1 replies
  • 1 likes

Superuser Contribution cant find playlist

Yesterday i made a playlist on dekstop windows but when i open the app at my phone, theres no playlist. pls help mePremiumCountry indonesia Device(iPhone 12 Pro)Operating System(Windows 10.) My Question or IssueYesterday i made a playlist on dekstop ...

  • Visitor
  • Yesterday i made a playlist on dekstop windows but when i open the app at my phone, theres no playlist. pls help me Premium Country indonesia   Device (iPhone 12 Pro) Operating System (Wi...
  • Vasil
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Spotify is super laggy when hardware acceleration is off

It wasn't like that before, I have always had Hardware Acceleration off No idea why it is like that right now. I have to turn it on

  • Newbie
  • It wasn't like that before, I have always had Hardware Acceleration off No idea why it is like that right now. I have to turn it on
  • Amayy
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Amazon Echo not appearing in device list

If this is a duplicate post, feel free to link to a previous discussion, but I couldn't find one that precisely matched my situation. In my case, I am trying to play Spotify audio on a new Echo device that I've set up. But when I go into the list of ...

  • Casual Listener
  • If this is a duplicate post, feel free to link to a previous discussion, but I couldn't find one that precisely matched my situation.  In my case, I am trying to play Spotify audio on a new Echo...
  • Dian
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no conecta en mi pc de modo WIFI

Hace unos días la aplicacion dejo de conectar por Wifi desde el PC (Windows 10) al utilizar por red (cable) funciona normalmente, pero al usar el wifi no permite conectarme, me sale modo off-line (código error: 4). nose que pasa la he desistalado y h...

  • Newbie
  • Hace unos días la aplicacion dejo de conectar por Wifi desde el PC (Windows 10) al utilizar por red (cable) funciona normalmente, pero al usar el wifi no permite conectarme, me sale modo off-line (có...
  • Alex
  • Spotify Legend
  • 1542 Views
  • 3 replies
  • 0 likes
  • error code 4
    wifi connection
  • 1542 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Most of my songs from local files randomly stopped playing.

PlanPremiumCountrySwedenDevicePC / iPhoneOperating SystemWindows 8.1 My Question or Issue Hi. I've been downloading music and adding it to my Spotify through local files for the longest time and I've never encountered and issue, until recently. Most ...

  • Casual Listener
  •   Plan Premium Country Sweden Device PC / iPhone Operating System Windows 8.1   My Question or Issue   Hi. I've been downloading music and adding it to my Spotify through l...
  • 1ZZY
  • Visitor
  • 3849 Views
  • 3 replies
  • 0 likes
  • 3849 Views
  • 3 replies
  • 0 likes

Superuser Contribution Home page not loading in Web player - Couldn't find that page error

PlanPremiumCountryUnited StatesDeviceDesktop Chrome Web BrowserOperating SystemWindows 10 My Question or IssueWhen I open the web player on any browser on any computer I see "Couldn't find that page" error. I also see this on the desktop app. If I op...

  • Casual Listener
  •   Plan Premium Country United States Device Desktop Chrome Web Browser Operating System Windows 10   My Question or Issue When I open the web player on any browser on any compute...
  • Eni
  • Moderator
  • 1554 Views
  • 5 replies
  • 2 likes
  • Desktop Player
    home page
    Web Player
  • 1554 Views
  • 5 replies
  • 2 likes

Spotify program showing as offline when connected to vpn

The Spotify program is showing as offline when connected to Nord vpn. Is there anyway to fix this because it is annoying to disconnect and reconnect to vpn every time?

  • Casual Listener
  • The Spotify program is showing as offline when connected to Nord vpn. Is there anyway to fix this because it is annoying to disconnect and reconnect to vpn every time?
  • Tortugayogi
  • Visitor
  • 5577 Views
  • 10 replies
  • 2 likes
  • 5577 Views
  • 10 replies
  • 2 likes

Superuser Contribution Local files not displaying properly

Somehow I have local FLAC files but none of them have their cover art displaying despite in other apps cover arts are properly shown. And for some music, the artist info is glitched.PlanPremiumCountryHong KongOperating SystemWindows 10

  • Newbie
  • Somehow I have local FLAC files but none of them have their cover art displaying despite in other apps cover arts are properly shown. And for some music, the artist info is glitched. Plan Premium ...
  • Jeremy
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 1 likes
  • 273 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reinstalled - Every Single Library / Playlist is Empty

PlanPremium DeviceWindows 10 App and Chrome BrowserOperating SystemWindows 10 The Windows 10 App was not syncing with my mobile app and Spotify-made playlists began turning empty. I reinstalled Spotify and logged out off all my devices AND toggled of...

  • Regular
  • Plan Premium   Device Windows 10 App and Chrome Browser Operating System Windows 10   The Windows 10 App was not syncing with my mobile app and Spotify-made playlists began turning ...
  • shellw
  • Casual Listener
  • 717 Views
  • 4 replies
  • 2 likes
  • 717 Views
  • 4 replies
  • 2 likes

Superuser Contribution Not playing songs unless liked; liked songs removed

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueSpotify would not play certain songs for me unless they were in my liked playlist. I restarted my PC to no avail. I then uninstalled and reinstalled Spotify, but all my liked...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Spotify would not play certain songs for me unless they were in my liked playlist. I restarted my ...
  • Jeremy
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution this message keeps popping up i tried everything

a message saying firewall blocking spotify something like that even though turned it off (auth error 15 ). i tried eveything on google. i turned off firewall i uninstalled spotify but the same message presists idk what to do

  • Regular
  • a message saying firewall blocking spotify something like that even though turned it off (auth error 15 ). i tried eveything on google. i turned off firewall i uninstalled spotify but the same mes...
  • Dian
  • Spotify Legend
  • 821 Views
  • 12 replies
  • 0 likes
  • 821 Views
  • 12 replies
  • 0 likes

Superuser Contribution How to change shorcuts ?

I HAVE A PROBLEMMY SPACE BAR IS MY PAUSE SHORTCUT BUT I WANT TO HAVE FN+F9 TO PAUSE IT HOW DO I CHANGE ?

  • Newbie
  • I HAVE A PROBLEM MY SPACE BAR  IS MY PAUSE SHORTCUT BUT I WANT  TO HAVE FN+F9 TO PAUSE IT HOW DO I CHANGE ?  
  • Alex
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files is broken, unable to be sent to iPhone (need Spotify staff help)

PlanPremiumCountryCanadaDeviceiPhone 11 Pro, Windows laptopOperating Systemidk the new Windows, like whatever it is, 10 or something, maybe 11, who cares My Question or Issue I have spent the last 2 hours attempting to fix my local files issue on Spo...

  • Music Fan
  • Plan Premium Country Canada Device iPhone 11 Pro, Windows laptop Operating System idk the new Windows, like whatever it is, 10 or something, maybe 11, who cares   My Question or Issue ...
  • Enigma777
  • Visitor
  • 4595 Views
  • 24 replies
  • 2 likes
  • broken
    Desktop
    Glitch
    iOS
    local files
    Windows
  • 4595 Views
  • 24 replies
  • 2 likes