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Playlists are not viewed to me in My library

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Playlists are not viewed to me in My library

Noguri
Roadie

Hello.

I have a problem. I can't view all playlists in 'Your library', but It shows in some menu at the top. I don't know, if It is due to many playlists, which I have added, but It sometimes show those playlists to me in My library. For explanation, podcasts, albums ETC shows to me perfectly.

7 Replies

Re: Playlists are not viewed to me in My library

Eni
Moderator
Moderator

Hey there @Noguri

 

Thanks for reaching out about this. 

 

Would you mind sending us some screenshots of how your playlists look like in Your Library so we can take a closer look? Make sure not to send any private info. 

 

Additionally, could you let us know the exact make/model, operating system and Spotify version of your device?

 

We'll be on the lookout.

EniModerator
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Re: Playlists are not viewed to me in My library

Noguri
Roadie
Oh, It'll be difficult, because I am totally blind.

Re: Playlists are not viewed to me in My library

Noguri
Roadie

OK.

I try It, but I am totally blind.

 

Noguri_0-1620243764620.png

 

Re: Playlists are not viewed to me in My library

Eni
Moderator
Moderator

Hi @Noguri

 

Thanks for getting back in touch and for sending us this info. 

 

We checked the screenshot and everything seems to be fine in Your Library. 

 

In the new desktop client Your Library splits into four sections at the top: playlists, podcasts, artists and albums.

 

You should be able to find all of your content in those sections. 

 

In case you don't find all of your playlists, could you check if this happens in other devices as well?

 

Let us know how it goes.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: Playlists are not viewed to me in My library

Noguri
Roadie
Playlists are showed, but also without activating library tab. There is
one list with playlists, but this list is not dependent on library tab.


Re: Playlists are not viewed to me in My library

Mihail
Moderator
Moderator

We're afraid we don't completely understand @Noguri.

 

This is true - you have playlists on the left side of the app in a list and then they can be also found in the Your Library section when "Playlists" is selected after navigating to Your Library.

 

On the screenshots, it seems both of these sections work and judging by the scroll bars there're a lot of playlists in both.

 

Are you using a screen-reader program? If so, could it be that it isn't properly reading all playlists?

 

We understand that using pc-software can be difficult when reliant on such programs and we really appreciate you taking your time to post about this. If we can better understand what's happening on your end, we will most certainly make sure to file an accessibility report so that this is improved. Any way that you can help us understand this better?

 

Take care!

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Re: Playlists are not viewed to me in My library

Noguri
Roadie
OK.

Thank You for Your explanation. So, problem can be in screen reader. I
am using NVDA. JAWS is littlebid difficult nowadays to use and Spotify
for Desktop is awaylable mostly with NVDA.

Also, thank You for explain It to me, what is on screenshot. So,
playlists in right sides are not read by My screen readers, if are
activated.



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