Premium Spotify trouble

[Matthew9901]

Hello, I have a problem with premium spotify. I had a premium bought on my spotify account. I had a bank card there, of course. Unfortunately, recently I had to clear my phone and I forgot my login details. Now every month I automatically get funds from my account but I do not use it. How can I solve this? Help 😞

[jsannn]

Hi @Matthew9901, thanks for coming to the Spotify Community. Sorry to hear you’re having some trouble logging into your account.

If you’re unsure which email you used, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify.com. Let me know if you’re unable to track that email down. Thanks!