Premium account - tracks with distortion

[Morphevz]

Dear Spotify Developers, Staff & Money makers,

Recently I started noticing distortion in some of the tracks I listen to. This is extremely inconvenient and something I could expect when using a free account, but not when paying for a service at a premium price of 10 Euros a month.

The motto "If it's not broken, don't fix it" comes to mind when Spotify was working fine and dandy in the past. Now all I see is the music service provided going downhill while focussing on all media perk hype that I couldn't care less for while paying to listen to music.

Can you please provide an ETA for the sound distortion fix? I'm far from interested in giving the Spotify company 10 euros a month to be provided with distorted sound tracks.

Thank you kindly,

A soon to be ex-customer

[sailor44]

I am running win 7 64 bit and have given up on spotify, as the music is distorted on every track.. It starts out just fine but after a few minutes, no good. I tried the various sugestions here and none of them make any difference.

[Sommerj21]

On my laptop (windows 9) I've noticed that I only have been receiving the same distortion on spotify only once my computer goes into sleep mode. I find this relation quite interesting but once again the problem only occurs under this condition.

[alven72]

I have the same issue with distorsion and lagging which occurs on almost every track in the first 20 seconds. It never seems to happen in the middle of the song. 

I'm running Windows 10 on a new gaming laptop with i7-processor and SSD. 

I have re-installed the Spotify client, switched off hardware acceleration as some suggested, switched off volume normalization, tried to move the cache to the other HDD and then back again, emptied cache.

I'm out of ideas here.

It works perfectly on my Android phone and my older laptop.  

[WildNomie]

BUMP - This issue is still not resolved. I'm experiencing the same issue and have been searching all across these forums for an answer to the problem. I have found none. What I DO know is that this is not an issue with the tracks themselves. I've downloaded them over a solid internet connection, deleted them, redownloaded them etc etc, and it has made no impact. The problem is not with my sound drivers, and it's not with the tracks, or my computers performance. At the moment, I'm a premium customer and I've been listening problem-free for over 2 months. Nothing in the way I listen to music has changed in this time, so I can't imagine why this problem has manifested so suddenly. The only reasonable conclusion here is that the problem is with the spotify player itself and how it handles the tracks. Streaming experiences the same issues.

[jfsn078]

BUMP, having the same issue. Almost all songs have the same issue but I've noticed some songs are more distorted/echoed. Tried to deleted preferences op my macbook and even all the option written down before in this thread. Wierd enough it also occurs when I playback music on Google Chrome youtube... And if I am using Safari everything works fine... 

So I am not sure if it's because of Spotify.. Maybe the way Spotify playbacks music on your pc or mac has something to do with it.. I've read some programs that run through Java have audio issues too.. Not sure how Spotify playbacks music?

[Pepepaco]

have you tried this:
https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Premium-account-tracks-with-distor...

[jfsn078]

Sorry I forgot to tell that I am running on MacOSX. If I connect my external audio interface which connects through USB, everything works fine too.. I am afraid that my internal soundcard is broken or corrupt. I hope that it is just a perference issue.. 

[WildNomie]

As you can see above, the last time I posted about this problem was in January of this year. Of course, Spotify still has not corrected this problem, and as far as I can see the staff doesn't care to do so. For some reason it's a problem that only a minority experience, and hence they have no motivation to do so. A few days after this problem first occurred, it went away again. I can only assume this is because Spotify eventually updated and whatever the problem was between it and my computer resolved itself, however this was only a consequence of the reinstall and not actually because of the update. Furthermore, reinstalling between updates proved to have no effect. 

To anyone experiencing this problem, my advice is to update your audio drivers and just wait. It may take days or weeks, but at some point the problem will go away, if you're lucky. However I can't say why this is. I wish I had some answers for you all. I will say this though, I can't believe that Spotify hasn't fixed this problem in the last year it's been occurring, while they have the audacity to consider implementing yet another tier for FLAC quality. 

[Butidontwanna]

I turned off "normalize volume".  Big improvement.