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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

158274 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

terioncalling

Roadie

157213 Views

297 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11641 Views

1 replies

6 likes

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Can't close video in the ads

I'm using Spotify on Windows10. After updating to the latest version, the close button for the pop-up video ad seems to be overlaid by the close app button, as shown in the attached image. While I don't mind the ads since I am a free user, earlier I ...

Visitor

I'm using Spotify on Windows10. After updating to the latest version, the close button for the pop-up video ad seems to be overlaid by the close app button, as shown in the attached image. While I do...

user-removed

Not applicable

2575 Views

5 replies

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Multimedia keys stopped working

Hello everbody, how are you doing? I would like to report a problem. I use spotify at home and at work with two different computers and keyboards.Both computers are windows 7 64bits. After last spotify update (1.0.75.483.g7ff4a0dc), multimedia keys l...

Newbie

Hello everbody, how are you doing?   I would like to report a problem.   I use spotify at home and at work with two different computers and keyboards. Both computers are windows 7 64bi...

638 Views

0 replies

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Weird Spotify Logo and large memory drain

I've noticed a few weird things on my spotify. Firstly, the icon is now appearing weird with a thin green line besides the logo which kinda looks like how it would be if it is download some items. See attached. Also, it has 4 exes draining 400mb of m...

Newbie

I've noticed a few weird things on my spotify.   Firstly, the icon is now appearing weird with a thin green line besides the logo which kinda looks like how it would be if it is download some ...

528 Views

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Location of cached files

Hi, in the settings I have set this path for offline songs D:\Music\Spotify and the folder has about 7GB. But despite that, Spotify still creates a folder in C:\Users\Slavek\AppData\Local\Spotify\Data and it has about 10GB.What should I do to not let...

Music Fan

Hi, in the settings I have set this path for offline songs D:\Music\Spotify and the folder has about 7GB. But despite that, Spotify still creates a folder in C:\Users\Slavek\AppData\Local\Spotif...

Slavek

Music Fan

1427 Views

1 replies

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Had to start a new account

i had a system failer on my computer when i got everything back in order my spotify and hulu was gone i cant find it and i already paid for the student discount price for them both. it has been about a week and a half

Newbie

i had a system failer on my computer when i got everything back in order my spotify and hulu was gone i cant find it and i already paid for the student discount price for them both. it has been about...

Sebasty

Community Legend

440 Views

1 replies

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Solved!! Premium account - tracks with distortion

Dear Spotify Developers, Staff & Money makers, Recently I started noticing distortion in some of the tracks I listen to. This is extremely inconvenient and something I could expect when using a free account, but not when paying for a service at a pre...

Regular

Dear Spotify Developers, Staff & Money makers,   Recently I started noticing distortion in some of the tracks I listen to. This is extremely inconvenient and something I could expect when ...

Butidontwanna

Newbie

32243 Views

28 replies

4 likes

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Search bar broken?

Is it just me och is the serach bar broken?When I try to search it won't even try to load anything, just shows my recent searchs...I tried re-installing, but that didn't help...

Newbie

Is it just me och is the serach bar broken? When I try to search it won't even try to load anything, just shows my recent searchs... I tried re-installing, but that didn't help... 

geneqware

Newbie

595 Views

1 replies

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Solved!! Why this song can't be played?

https://open.spotify.com/track/0F0Ix2XwPnAix9rdmSQGSZ is it removed?

Casual Listener

https://open.spotify.com/track/0F0Ix2XwPnAix9rdmSQGSZ   is it removed?

MJ01

Casual Listener

714 Views

2 replies

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Spotify Windows does not play music with my Chord Hugo 2 connected

Hello, when I have the Chord Hugo 2 connected and choosen at the sound and start Spotify it won't play the music but instead it is jumping trough the tracks. When I however change it to another sound device and then change back to the Hugo 2 then it ...

Casual Listener

Hello,   when I have the Chord Hugo 2 connected and choosen at the sound and start Spotify it won't play the music but instead it is jumping trough the tracks. When I however change it to anot...

123sheep

Casual Listener

1201 Views

1 replies

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Playlist keeps playing the new titles

Everytime i want to listen to some music from my playlist and i press on shuffle spotify keeps playing all the new titles I recently added before actually randomly playing all titles. Could need some help.

Newbie

Everytime i want to listen to some music from my playlist and i press on shuffle spotify keeps playing all the new titles I recently added before actually randomly playing all titles. Could need some...

434 Views

0 replies

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[URGENT] playlist time malfunction

recently my spotify playlist time things (where it tells you how long a playlist is) is malfunctioning! this is only for my own playlists as others seem to be looking fine. for example: one of my playlists would say that 78 songs take about 4 hours w...

Visitor

recently my spotify playlist time things (where it tells you how long a playlist is) is malfunctioning! this is only for my own playlists as others seem to be looking fine.    for example...

1185 Views

0 replies

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Desktop
duration
Fix
Help
nowork
problem
songs
time
viewing
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Playlist got deleted

I need help my playlist I've had for two years was deleted and it wasn't me how can I get it back?

Newbie

I need help my playlist I've had for two years was deleted and it wasn't me how can I get it back?

phan_times

Community Legend

557 Views

1 replies

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Solved!! Drag and Drop not working in 1.0.75.483 .g7ff4a0dc

Hello,Spotify updated itself and all functionality including drag and drop is not working anymore. It's not possible to rearrange songs nor to drag a song into a playlist. RegardsHeiko

Casual Listener

Hello, Spotify updated itself and all functionality including drag and drop is not working anymore. It's not possible to rearrange songs nor to drag a song into a playlist.   Regards Heiko

Heikoles

Casual Listener

1424 Views

1 replies

0 likes

Desktop
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Spotify won't pop up in the Control Panel

I got a new harddrive a couple of days ago, and now that I have downloaded spotify, it won't pop up in the Control Panel. I'm unsure of what to do about this issue, since it does show up as an application in my Task Manager. Spotify doesn't seem to h...

Newbie

I got a new harddrive a couple of days ago, and now that I have downloaded spotify, it won't pop up in the Control Panel. I'm unsure of what to do about this issue, since it does show up as an applic...

Opportunist

Roadie

8881 Views

1 replies

1 likes

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Spotify stops working after leaving a game

Weird problem, it appeared first time today after i ended up a match in a game. I heared a windows sound just like i unpluged something but i didnt, i even heared the ingame sound! Then the music disappeared and after a few mins it went back on? Its ...

Regular

Weird problem, it appeared first time today after i ended up a match in a game. I heared a windows sound just like i unpluged something but i didnt, i even heared the ingame sound! Then the music dis...

Opportunist

Roadie

643 Views

3 replies

0 likes

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Can Spotify play from local files on my PC?

I am new to spotify, previously I have always used purchaed music on itunes. I have lots of MP3 files on my PC I would like to add to my library, when I told Spotify where they are it added them to 'local files' and not to my list of artists/songs et...

Casual Listener

I am new to spotify, previously I have always used purchaed music on itunes.    I have lots of MP3 files on my PC I would like to add to my library, when I told Spotify where they are it ...

chrislisi1982

Casual Listener

765 Views

2 replies

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Solved!! Is Downloading Spotify on alcatel 2067x possible

Hi.. i was just wondering if i could download spotify on an old alcatel 2067x fliptop phone? If so, how?

Casual Listener

Hi.. i was just wondering if i could download spotify on an old alcatel 2067x fliptop phone?    If so, how?

Maxim

Spotify Star

4461 Views

3 replies

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Cover art not showing for certain local files.

There is a bug that appeared in the newest version of PC Desktop Spotify (1.0.75.483) that causes the cover art to not show up on certain local files. When playing a song with cover art that doesn't work, Spotify will instead show the cover art of th...

Casual Listener

There is a bug that appeared in the newest version of PC Desktop Spotify (1.0.75.483) that causes the cover art to not show up on certain local files. When playing a song with cover art that doesn't ...

881 Views

0 replies

16 likes

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Song shorter on Windows than Android

I don't know what going on. The same song is longer when I'm listening on my phone.

Regular

I don't know what going on.  The same song is longer when I'm listening on my phone.  

432 Views

0 replies

0 likes

Huawei P10 lite
Song length
Windows 10
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Devices do not have the same songs in Spotify

I use Spotify on my work laptop, my phone and my private laptop.Work and phone are all good, I added several new songs recently. Coming home, I notice that the last 10 songs I added are nowhere to be found in my list of added songs, any ways to fix t...

Casual Listener

I use Spotify on my work laptop, my phone and my private laptop. Work and phone are all good, I added several new songs recently.   Coming home, I notice that the last 10 songs I added are no...

user-removed

Not applicable

816 Views

5 replies

1 likes

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