Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Again Spotify just changed the Cache Folder to C:\ which by the way is a joke, its 2018 noone uses C:\ on a win-pc as data store....As soon as i change the folder to my old one with more than 20GB data Spotify just deletes my whole cache and doesn't ...
Again Spotify just changed the Cache Folder to C:\ which by the way is a joke, its 2018 noone uses C:\ on a win-pc as data store.... As soon as i change the folder to my old one with more than 20GB ...
297 Views
0 replies
0 likes
last week I was working on my local files area. Each song I would click on Album and choose the song and add it to Songs in my Library. (I did this so when I didn't have my external drive plugged in I would have the song still available in Songs in m...
last week I was working on my local files area. Each song I would click on Album and choose the song and add it to Songs in my Library. (I did this so when I didn't have my external drive plugged in ...
657 Views
0 replies
7 likes
My playlist is suddenly empty on the desktop app but not empty (all there) on my phone, but there are some songs greyed out. I can play these songs separately if I search for them. Also there are a lot more than 14 songs on my playlist. Please tell m...
My playlist is suddenly empty on the desktop app but not empty (all there) on my phone, but there are some songs greyed out. I can play these songs separately if I search for them. Also there are a l...
Casual Listener
631 Views
3 replies
0 likes
Everytime I start up Spotify the first time it is slow and/or buggy. Even after waiting a few minutes.First of all, it doesn't seem to have a proper connection to the internet (even though it doesn't notify me of that). The browse page doesn't load, ...
Everytime I start up Spotify the first time it is slow and/or buggy. Even after waiting a few minutes. First of all, it doesn't seem to have a proper connection to the internet (even though it doe...
Regular
26055 Views
4 replies
3 likes
Just wondering why they forgot to add the option 'remove from playlist' when you right click on a song currently playing (from a playlist you creted)? Makes no sense. Instead you have to search that song in your playlist and delete it from there.
Just wondering why they forgot to add the option 'remove from playlist' when you right click on a song currently playing (from a playlist you creted)? Makes no sense. Instead you have to search that ...
Spotify Star
503 Views
1 replies
0 likes
I can output to my speakers and headphones from Windows media player so it seems its just a problem with Spotify.Any body have any suggestions?
I can output to my speakers and headphones from Windows media player so it seems its just a problem with Spotify. Any body have any suggestions?
Community Legend
500 Views
1 replies
0 likes
Hi, I'm aware that there is a 10,000 track limit in collection, and up-til-now I've been adding the first track of each album i've listened to and liked and as way of keeping track of what albums I've listened to. I'm aware this is a limit set to kee...
Hi, I'm aware that there is a 10,000 track limit in collection, and up-til-now I've been adding the first track of each album i've listened to and liked and as way of keeping trac...
603 Views
0 replies
0 likes
SO I try to download spotify and I have around 200 mb on my c drive. its telling me I dont have enough space but how much space/memory does sportify need to install? This really doesnt make much sense to me. ANy help would be appreciated.
SO I try to download spotify and I have around 200 mb on my c drive. its telling me I dont have enough space but how much space/memory does sportify need to install? This really doesnt make much sens...
Newbie
2074 Views
1 replies
0 likes
When I start spotify on my computer, not all of my playlists will be available to add songs to. They're all visible to scroll through on the left and I can listen to them, but if I right click a song to add it to a playlist, only a select few will be...
When I start spotify on my computer, not all of my playlists will be available to add songs to. They're all visible to scroll through on the left and I can listen to them, but if I right click a song...
Spotify Star
625 Views
5 replies
1 likes
I'm getting the "This song is not available. If you have the file on your computer you can import it" message for an album I have just added to my local files (Music for People in Trouble by Susanne Sundfor). If I switch off local files in Preference...
I'm getting the "This song is not available. If you have the file on your computer you can import it" message for an album I have just added to my local files (Music for People in Trouble by Sus...
Gig Goer
806 Views
2 replies
0 likes
I'm new to Spotify and I'm trying to load Local Files but I'm seeing less than half the number of songs in my files. I've gone to settings >Local Files >Show songs from >and clicked both Downloadand and Music Library. I've also tried Add Source from ...
I'm new to Spotify and I'm trying to load Local Files but I'm seeing less than half the number of songs in my files. I've gone to settings >Local Files >Show songs from >and clicked both Dow...
387 Views
0 replies
0 likes
After running Spotify for 30+ minutes, I will run into an issue where when I try to pause (or play) music, there will be anywhere from a 15-second to a 5-minute delay before Spotify will respond. The delay usually gets worse the longer I have Spotify...
After running Spotify for 30+ minutes, I will run into an issue where when I try to pause (or play) music, there will be anywhere from a 15-second to a 5-minute delay before Spotify will respond. The...
Regular
1865 Views
1 replies
3 likes
Spotify keeps randomly crashing on Windows 10. It loads fine, I can play songs for a few minutes and about every 10 minutes, it crashes. The music stops and the Spotify window closes. Afaik, nothing is wrong with my PC. No other significant programs ...
Spotify keeps randomly crashing on Windows 10. It loads fine, I can play songs for a few minutes and about every 10 minutes, it crashes. The music stops and the Spotify window closes. Afaik, not...
Newbie
2607 Views
2 replies
1 likes
Hi Discover weekly is not updating - how can it be forced again? Never mind - all is ok now.
Hi Discover weekly is not updating - how can it be forced again? Never mind - all is ok now.
284 Views
0 replies
0 likes
How can i move my spotify from my laptop starage to the SDHC card? I want to download songs but i have ran out of disk space and would like to know how to move the app or the songs onto the card (if this is possibe).
How can i move my spotify from my laptop starage to the SDHC card? I want to download songs but i have ran out of disk space and would like to know how to move the app or the songs onto the card (if ...
Not applicable
386 Views
1 replies
0 likes
I'm having trouble playing a song from my library on my desktop. All my songs r all in white but the song that i want to play is not but it's in library. I've been trying for weeks to get the song back but i can't seem to get it. How can i get the so...
I'm having trouble playing a song from my library on my desktop. All my songs r all in white but the song that i want to play is not but it's in library. I've been trying for weeks to get the song ba...
Community Legend
525 Views
3 replies
0 likes
I used to launch Spotify by using a keyboard hotkey. However, since switching to the Windows 10 app (from the official app store), I can't find a working .exe to point the hotkey/shortcut to. I found this: C:\Program Files\WindowsApps\SpotifyAB.Spoti...
I used to launch Spotify by using a keyboard hotkey. However, since switching to the Windows 10 app (from the official app store), I can't find a working .exe to point the hotkey/shortcut to. ...
Roadie
19267 Views
1 replies
1 likes
This happens quite often. The song will suddenly cut off and up to 3 adverts will play.This is extremely frustrating.
This happens quite often. The song will suddenly cut off and up to 3 adverts will play. This is extremely frustrating.
Community Legend
719 Views
1 replies
1 likes
Like the title says , spotify is temporary unavailable for a month now.Will it come back or it bankrupted ?
Like the title says , spotify is temporary unavailable for a month now. Will it come back or it bankrupted ?
Regular
836 Views
3 replies
0 likes
Hi all,For several weeks now, I observe this issue : I ask to Spotify to play a track and it plays this track, but the track shown as playing is not the good track on Windows app (good track is shown on Android and Tizen App).Regards,
Hi all, For several weeks now, I observe this issue : I ask to Spotify to play a track and it plays this track, but the track shown as playing is not the good track on Windows app (good track is sho...
Community Legend
354 Views
1 replies
0 likes
