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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 134378 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
  • 50995 Views
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Local Files are greyed out, ripped CDs not importing correctly

On my Windows 10 Home Creators Edition computer with Spotify for Windows 1.0.62.508 installed: I used the Local Files preferences to import over 215 artists and their albums into Spotify (approximately 2900+ songs) by specifying my top-level “C:\Musi...

  • Casual Listener
  • On my Windows 10 Home Creators Edition computer with Spotify for Windows 1.0.62.508 installed:   I used the Local Files preferences to import over 215 artists and their albums into Spotify (ap...
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  • 369 Views
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Click to play one song and it plays another

After the latest update to spotify desktop app on Windows, whenever I go to play a song from the "Artist From Your Music" page it doesn't play the song I clicked to play. Instead it just plays a random song. Turning shuffle off doesn't solve the prob...

  • Regular
  • After the latest update to spotify desktop app on Windows, whenever I go to play a song from the "Artist From Your Music" page it doesn't play the song I clicked to play. Instead it just plays a rand...
  • wstrahan
  • Regular
  • 12560 Views
  • 3 replies
  • 2 likes
  • Windows
  • 12560 Views
  • 3 replies
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Track keep stopping and starting or jumping!!!

THERE IS A PROBLEM!!!! WILL SOMEONE AT SPOTIFY SORT IT OUT!!! Tracks keep stopping and starting or will not play all the way through, all this started after new T&C's were introduced. I have reinstalled flash and spotify still no success!!! Spotify w...

  • Casual Listener
  • THERE IS A PROBLEM!!!!   WILL SOMEONE AT SPOTIFY SORT IT OUT!!!   Tracks keep stopping and starting or will not play all the way through, all this started after new T&C's were in...
  • Zefros01
  • Newbie
  • 12672 Views
  • 19 replies
  • 5 likes
  • 12672 Views
  • 19 replies
  • 5 likes

black screen

Spotify remains black, only menu is visible on Windows 10 creators updaterestarted both windows and spotify multiple times already.

  • Newbie
  • Spotify remains black, only menu is visible on Windows 10 creators update restarted both windows and spotify multiple times already.
  • 184 Views
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  • Windows
  • 184 Views
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aplicación en negro.

Hola:Desde la última actualización, la app de spoty para windows 10 no carga. Se abre y aparece todo en negro excepto los menus (archivo, editar, ver...).Alguna idea?

  • Regular
  • Hola: Desde la última actualización, la app de spoty para windows 10 no carga. Se abre y aparece todo en negro excepto los menus (archivo, editar, ver...). Alguna idea?
  • Astembal
  • Regular
  • 402 Views
  • 1 replies
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  • Windows
  • 402 Views
  • 1 replies
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It wont download!

I've had spotify on my laptop for a month and a half, but today when i tried to open it, it loads and then nothing happens. Not too worried i uninstall it and try to download it again, it downloads, i click on it and it just loads and dissapears. Ive...

  • Newbie
  • I've had spotify on my laptop for a month and a half, but today when i tried to open it, it loads and then nothing happens. Not too worried i uninstall it and try to download it again, it downloads, ...
  • 90 Views
  • 0 replies
  • 0 likes
  • Windows
  • 90 Views
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Solved!! Some of my playlists have just disappeared..

I have an issue with my playlist. I have Spotify Premium. I use the Android app and the Windows desktop app. A bunch of my playlists are suddenly missing. It seems like most of the missing playlists (probably all) were ones I had downloaded to my pho...

  • Newbie
  • I have an issue with my playlist.   I have Spotify Premium. I use the Android app and the Windows desktop app.   A bunch of my playlists are suddenly missing. It seems like most of ...
  • mistysins
  • Newbie
  • 20345 Views
  • 7 replies
  • 0 likes
  • 20345 Views
  • 7 replies
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Solved!! Auto open windows vista

When I start up my computer after it was off Spotify automatically opens. How do I turn it off so it doesn't sutomatically open?

  • Newbie
  • When I start up my computer after it was off Spotify automatically opens. How do I turn it off so it doesn't sutomatically open?
  • iamandyhill
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
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Superuser Contribution Local Files Not Disappearing

I got a new album from Bandcamp and tried to add it to my Local Files. When I tried to add it, it duplicated every song in every album by the same artist, except the new album. I unchecked every box in Settings > Preferences > Local Files but the dup...

  • Casual Listener
  • I got a new album from Bandcamp and tried to add it to my Local Files. When I tried to add it, it duplicated every song in every album by the same artist, except the new album. I unchecked every box ...
  • smoreses
  • Casual Listener
  • 158 Views
  • 2 replies
  • 0 likes
  • Windows
  • 158 Views
  • 2 replies
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Solved!! I can't believe I need to ask this - How to share playlist with another Spotify user

I've searched, read, and fumbled around for an hour and now I'm desperate enough to post this probably stupid question. I want to do something really simple: Share a playlist with another user on spotify. We both follow each other. We both have Spoti...

  • Casual Listener
  • I've searched, read, and fumbled around for an hour and now I'm desperate enough to post this probably stupid question. I want to do something really simple: Share a playlist with another user on spo...
  • Gratidude
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • Windows
  • 371 Views
  • 2 replies
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Superuser Contribution Songs in 'Discover' menu does not play

The 'Discover' menu offers list of 'Top Recommandations For You' 'Suggested for you based on Moon Boots' and 'Because You listened to ...' features but not of the songs on the page does not play when I drill down into the actual album or artist page ...

  • Regular
  • The 'Discover' menu offers list of 'Top Recommandations For You' 'Suggested for you based on Moon Boots' and 'Because You listened to ...' features but not of the songs on the page does not play when...
  • tomtheslav
  • Casual Listener
  • 497 Views
  • 24 replies
  • 2 likes
  • Windows
  • 497 Views
  • 24 replies
  • 2 likes

Ads while song plays intentional?

There's a local flash? ad on the bottom of my player (win10) that likes to play during every 4 or so songs. I don't mind normal breaks for ads, but this stupid gem city ford ad starts in the middle of a song, plays over the music, then sometimes cuts...

  • Newbie
  • There's a local flash? ad on the bottom of my player (win10) that likes to play during every 4 or so songs.  I don't mind normal breaks for ads, but this stupid gem city ford ad starts in the mi...
  • begi0
  • Casual Listener
  • 332 Views
  • 3 replies
  • 1 likes
  • Windows
  • 332 Views
  • 3 replies
  • 1 likes

"Songs" Does not download, and has no option to download."> "Your Library">"Songs" Does not download, and has no option to download.

Hello, I've recently returned my PC to factory setting and re-downloaded the Spotify app. Now under "Your library" > "Songs" (which is where songs go you've 'added' with the + button live), no longer downloads to my PC for offline play and does not h...

  • Newbie
  • Hello,    I've recently returned my PC to factory setting and re-downloaded the Spotify app. Now under "Your library" > "Songs" (which is where songs go you've 'added' with the + butto...
  • 106 Views
  • 0 replies
  • 0 likes
  • Windows
  • 106 Views
  • 0 replies
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Ecran noir lors du démarrage de Spotify

Bonjour à tous, Depuis que j'ai réiniatilisé mon pc, je n'arrive plus à démarrer spotify. J'ai un écran noir qui apparait et rien d'autre. TOUT spotify est noir.... J'ai essayé plusieurs solution via les topics déjà créé, enfin ceux que je comprenais...

  • Newbie
  • Bonjour à tous,   Depuis que j'ai réiniatilisé mon pc, je n'arrive plus à démarrer spotify. J'ai un écran noir qui apparait et rien d'autre. TOUT spotify est noir.... J'ai essayé plusieurs sol...
  • kivala
  • Casual Listener
  • 10115 Views
  • 3 replies
  • 0 likes
  • Windows
  • 10115 Views
  • 3 replies
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Community Playlist total discrepancy

Hi. When viewing a playlist on the dektop app for PC the total songs displayed on some playlists will be less than the total that is seen on the Android app. On desktop for example I might see 100 songs but when viewing the mobile/website it will sho...

  • Newbie
  • Hi. When viewing a playlist on the dektop app for PC the total songs displayed on some playlists will be less than the total that is seen on the Android app. On desktop for example I might see 100 so...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
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My local songs do not play on android

eu importei várias musicas do desktop, e eu consigo tocar elas no computador sem problemas, porém a um tempo não consigo reproduzir as mesmas musicas no android, elas aparecem acinzentadas e quando tento reproduzir aparece a mensagem ''essa musica nã...

  • Casual Listener
  • eu importei várias musicas do desktop, e eu consigo tocar elas no computador sem problemas, porém a um tempo não consigo reproduzir as mesmas musicas no android, elas aparecem acinzentadas e quando t...
  • 65 Views
  • 0 replies
  • 0 likes
  • Windows
  • 65 Views
  • 0 replies
  • 0 likes

Discover Weekly did not update

Hello, My Discover Weekly playlist did not update this past Monday - I'm following the playlist so I'm not quite sure what the problem is. Any help?

  • Newbie
  • Hello,   My Discover Weekly playlist did not update this past Monday - I'm following the playlist so I'm not quite sure what the problem is.  Any help?
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I have purchased Spotify premimun with the plan of running it on one computer to 7 bluetooth devices in exam rooms for my work. How do I do this?

  • Newbie
  • I have purchased Spotify premimun with the plan of running it on one computer to 7 bluetooth devices in exam rooms for my work.  How do I do this?
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
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Env: prod