Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
80599 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Visitor
772644 Views
503 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Casual Listener
17105 Views
17 replies
5 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
I realise there are a million posts about this error but I've been through dozens of them and none seem to reflect my specific issue. Essentially, I can happily listen to a number of songs without issue but every now and again a song will "pause" wit...
I realise there are a million posts about this error but I've been through dozens of them and none seem to reflect my specific issue. Essentially, I can happily listen to a number of songs w...
Community Legend
8517 Views
7 replies
0 likes
Since the last update I can't use my Delete button. It doesn't work in the Search box and same goes for the text box within my playlists.Further more when using CTRL + arrow (left/right) you usually move between words when in the textbox but now - du...
Since the last update I can't use my Delete button. It doesn't work in the Search box and same goes for the text box within my playlists. Further more when using CTRL + arrow (left/right) you usuall...
Newbie
1596 Views
1 replies
1 likes
I try to log in through facebook and it redirects me to a web page , then nothing. No error message I'm on Windows 10 - I've reinsalled and restarted several times . I try log in without Facebook and the app doesn't respond at all- just greys out.
I try to log in through facebook and it redirects me to a web page , then nothing. No error message I'm on Windows 10 - I've reinsalled and restarted several times . I try log in withou...
489 Views
0 replies
0 likes
Whenever I first start my computer and open spotify my songs won't load. I usually have to exit and start it back up multiple times before my songs load. No tabs will load and I have to keep exiting and restarting until it comes up. Spotify is up to ...
Whenever I first start my computer and open spotify my songs won't load. I usually have to exit and start it back up multiple times before my songs load. No tabs will load and I have to keep exiting ...
Casual Listener
899 Views
3 replies
0 likes
Guys.. Why in **bleep** did you guys choose CTRL + left / right as the shortcut to change tracks in the new Spotify desktop client? Now its impossible to navigate inside text boxes because everytime you press ctrl + left (to skip an entire word insid...
Guys.. Why in **bleep** did you guys choose CTRL + left / right as the shortcut to change tracks in the new Spotify desktop client? Now its impossible to navigate inside text boxes because everytime ...
636 Views
0 replies
0 likes
I have a problem. I use win 7 and two monitors. To have windows bar at the both of them a use program Dual Monitor.Before last update everything works well, but now i can't move open Spotify app to the second monitr. If I need open the Spotify, must ...
I have a problem. I use win 7 and two monitors. To have windows bar at the both of them a use program Dual Monitor. Before last update everything works well, but now i can't move open Spotify app to...
Casual Listener
4265 Views
2 replies
4 likes
The past two days streaming on my work desktop isn't working. I've tried logging in and out, rebooting, clearing cookies - nothing has helped. I can access my playlist but everytime I hit "play" for a song - nothing happens.
The past two days streaming on my work desktop isn't working. I've tried logging in and out, rebooting, clearing cookies - nothing has helped. I can access my playlist but everytime I hit...
Newbie
451 Views
2 replies
1 likes
Whenever I use Spotify on Microsoft Edge the volume of the sound keeps lowering itself and always getting on the average volume.What could I do?
Whenever I use Spotify on Microsoft Edge the volume of the sound keeps lowering itself and always getting on the average volume.What could I do?
582 Views
0 replies
0 likes
Good day guys! I'm currently facing these infuriating issues - songs are skipping at few seconds interval and when I tried to play it individually it says that the song is unavailable and should import it from my files (I've no songs on my laptop btw...
Good day guys! I'm currently facing these infuriating issues - songs are skipping at few seconds interval and when I tried to play it individually it says that the song is unavailable and should impo...
352 Views
0 replies
0 likes
Hi This is driving me nuts. I am trying to re-arrange the order of tracks within a saved playlist on a computer (NOT Phone). The tabs at the top are not ticked or highligthed. They will just not move , its a new window 10 laptop , i have tried it in ...
Hi This is driving me nuts. I am trying to re-arrange the order of tracks within a saved playlist on a computer (NOT Phone). The tabs at the top are not ticked or highligthed....
Roadie
924 Views
1 replies
1 likes
I've tried a 'clean reinstall' but the problem still exists; I can launch spotify, click around on account and settings, but as soon as I hit play on anything, it counts to about 0:04 while not playing any sound, freezes, and closes with no explinati...
I've tried a 'clean reinstall' but the problem still exists; I can launch spotify, click around on account and settings, but as soon as I hit play on anything, it counts to about 0:04 while not playi...
Roadie
347 Views
1 replies
0 likes
Hello,I have a big problem with Spotify. Sometimes it just changes my music to a random one. I know that if the playlist is over, random musics gonna appear, but it's just like someone else using my account. Because the music is still playing, and al...
Hello, I have a big problem with Spotify. Sometimes it just changes my music to a random one. I know that if the playlist is over, random musics gonna appear, but it's just like someone else using m...
Roadie
334 Views
1 replies
0 likes
HiI signed up with Spotify while I was in Canada, and now I have moved to South Africa. When I went to change my Country settings, I see that the only option I have in the drop down menu is USA... why? I am not using a VPN... why arent there more cou...
Hi I signed up with Spotify while I was in Canada, and now I have moved to South Africa. When I went to change my Country settings, I see that the only option I have in the drop down menu is USA... ...
Roadie
331 Views
1 replies
0 likes
Hello everyone, I've been having a very frusturating past few days with my spotify on my computer. It's the only thing I have an issue with. When I click on the Spotify icon on my desktop it acts like an image. No loading, no pop ups nothing. It's li...
Hello everyone, I've been having a very frusturating past few days with my spotify on my computer. It's the only thing I have an issue with. When I click on the Spotify icon on my desktop it acts lik...
Roadie
423 Views
1 replies
0 likes
Hello, is here any option how to pause/stop spotify when Iam in the game? Thank you.
Hello, is here any option how to pause/stop spotify when Iam in the game? Thank you.
Roadie
6840 Views
1 replies
0 likes
Hey! I've had this problem for 2-3 days where i can't log into my account. I've tried logging in via Facebook but then nothing happens. When i try to log in normally (as seen in the picture i added) It just stands still forever (I've tried waiting fo...
Hey! I've had this problem for 2-3 days where i can't log into my account. I've tried logging in via Facebook but then nothing happens. When i try to log in normally (as seen in the picture i added) ...
Casual Listener
4196 Views
5 replies
0 likes
constantly says "cannot play song". i am a free user at the moment. have been a premium user but when i had to get a new debit card the payment failed.havent renewed yet.i first tried restarting th app.next my pc. ran anti-virus and malware remover. ...
constantly says "cannot play song". i am a free user at the moment. have been a premium user but when i had to get a new debit card the payment failed.havent renewed yet.i first tried restarting th a...
Community Legend
819 Views
2 replies
0 likes
I can no longer re order my playlists by just clicking and dragging, or any other method I could think of. Was this ability removed?
I can no longer re order my playlists by just clicking and dragging, or any other method I could think of. Was this ability removed?
350 Views
0 replies
0 likes
Hi i tried to sync my local file from my pc to my iPhone,I add them to spotify and then to a playlist, but when I go on the iPhone (connected at the same wifi) the playlist is empty and when I add some songs that are on Spotify they appear istantlySo...
Hi i tried to sync my local file from my pc to my iPhone, I add them to spotify and then to a playlist, but when I go on the iPhone (connected at the same wifi) the playlist is empty and when I add ...
446 Views
0 replies
0 likes
All the songs in my library have disappeared. I tried logging out and back in, checked on my Android app, and also referenced https://open.spotify.com/collection/tracks but they're gone. Is there any way to get them back?
All the songs in my library have disappeared. I tried logging out and back in, checked on my Android app, and also referenced https://open.spotify.com/collection/tracks but they're gone. Is ther...
Casual Listener
473 Views
1 replies
0 likes
