Premium not working. Payment went through

[yashb1551]

Plan

One year subscription to Premium along student discount

Country

India

Device

Samsung A70s HP Envy

Operating System

 Android 10, Windows 10,etc.)

My Question or Issue

Subscribed to premium but it isn't working. checked for a second account but it doesn't exist. The payment has gone through it isn't even pending. Can't even view the receipt for the transaction in my spotify account but can see the transaction on my online bank passbook

[Bittencourt]

Hi @yashb1551, thanks for writing!

When you click on the link bellow, does your account show as Free or Premium?

Are the credentials correct?

https://www.spotify.com/account/overview/

[yashb1551]

It shows free account.
The credentials are correct.

[Bittencourt]

Hey @yashb1551, 

That's odd. If you're sure there's no other account, and that the payment wasn't reimbursed, I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

Hope this is more helpful!