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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! [Desktop][Your Music] Bring back "Your Library" link to "Local Files"

Could we please have the link to local files back? The only other way to get there now is to search for a random track and click on it from search, which is unnecessarily indirect. If you want people to make the effort of looking for the streamed ver...

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  • Visitor
  • Could we please have the link to local files back? The only other way to get there now is to search for a random track and click on it from search, which is unnecessarily indirect.   If you wa...
  • Bamboozled25
  • Casual Listener
  • 614 Views
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  • Desktop
    Your Music
  • 614 Views
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Have saved music visible in My Library/Artist

PlanPremiumCountryItaly Operating SystemWindows 10 My Question or IssueUntill a couple of weeks agoo on Spotify it was possible to save music and then see it, visualize it in the artists you saved, even if you hadn't selected "Follow Artist":Now that...

  • Casual Listener
  • Plan Premium Country Italy   Operating System Windows 10   My Question or Issue Untill a couple of weeks agoo on Spotify it was possible to save music and then see it, visualize it...
  • lukeyboyuk
  • Visitor
  • 152 Views
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  • 152 Views
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Solved!! Spotify will not work at all on pc

PlanFreeCountryunited kingdomOperating SystemWindows 10 My Question or IssueSo about a week ago i uninstalled spotify due to a bug where only certain songs would play. So i then reinstalled it and now songs will not apear at all, this is the case in ...

  • Visitor
  • Plan Free Country united kingdom Operating System Windows 10   My Question or Issue So about a week ago i uninstalled spotify due to a bug where only certain songs would play. So i then ...
  • Mantisentil
  • Community Legend
  • 1671 Views
  • 1 replies
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  • 1671 Views
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My playlists are empty but only on this device

PlanPremiumCountrygermany DeviceComputer(Windows)Operating SystemWindows 10 My Question or Issue

  • Newbie
  • Plan Premium Country germany   Device Computer(Windows) Operating System Windows 10   My Question or Issue  
  • Mantisentil
  • Community Legend
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Spotify app (win) deletes saved songs from library, while they are on my phone lib (Android) app

PlanPremiumCountryThe NetherlandsDeviceWindows 10, Huawei Mate 20 liteOperating SystemWindows 10 My Question or IssueStarted yesterday, I saved a few songs on my phone to my library. When I got home, I played the same songs in the library on my compu...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Windows 10, Huawei Mate 20 lite Operating System Windows 10   My Question or Issue Started yesterday, I saved a few songs on my phone to my ...
  • Mantisentil
  • Community Legend
  • 219 Views
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Solved!!Superuser Contribution Unliking two songs instead of one

PlanFreeCountryLebanonDeviceMSI GS73VR 7RF Stealth ProOperating SystemWindows 10 ProMy Question or IssueGo to favorite songsSort by titleTried to delete a song which has the same name in two albums Spotify deleted both instead of the one I pressed un...

  • Casual Listener
  • Plan Free Country Lebanon Device MSI GS73VR 7RF Stealth Pro Operating System Windows 10 Pro My Question or Issue Go to favorite songs Sort by title Tried to delete a song which has the sa...
  • Peter
  • Spotify Legend
  • 576 Views
  • 7 replies
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  • 576 Views
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Black screen

Free, NetherlandsWindows 10 Home My Question or Issue On my laptop I have this issue where the program doesnt seem to be loading up properly. This is the result: Its not working at all, and removing/reinstalling seems to work one time and then it wil...

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  • Casual Listener
  •   Free,  Netherlands Windows 10 Home    My Question or Issue  On my laptop I have this issue where the program doesnt seem to be loading up properly.  This is...
  • OneByBoo
  • Community Legend
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Solved!! Spotify not working on desktop

PlanPremiumCountryUS Operating SystemWindows 10 I can't get Spotify to work at all with my computer. I've tried reinstalling, signing in and signing out, but it's apparently made the issue worse. Music won't even be played on my web browser.I'm not s...

  • Casual Listener
  • Plan Premium Country US   Operating System Windows 10   I can't get Spotify to work at all with my computer. I've tried reinstalling, signing in and signing out, but it's apparently...
  • Mantisentil
  • Community Legend
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Some musics not playing

PlanFree/PremiumCountry PortugalDevicePC and smartphoneOperating SystemWin10 and Android My Question or IssueIn portugal many musics are not start playing I hit play and time still 0:00 and not play (it may not be only in portugal)for example:365 kat...

  • Casual Listener
  • Plan Free/Premium Country  Portugal Device PC and smartphone Operating System Win10 and Android   My Question or Issue In portugal many musics are not start playing I hit play...
  • vitor_a
  • Casual Listener
  • 468 Views
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  • 468 Views
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Solved!! Local Files Section Missing in Spotify Desktop

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueLocal Files Section is not showing up in spotify (ver 1.1.1.348.g9064793a).I can't add a local file to playlist anymore.

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  • Casual Listener
  • Plan Premium Country Portugal Device PC Operating System Windows 10   My Question or Issue Local Files Section is not showing up in spotify (ver 1.1.1.348.g9064793a). I can't add a lo...
  • Bamboozled25
  • Casual Listener
  • 3768 Views
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Solved!! no songs will play

so certain songs wouldnt play when i pressed on them the album cover in the corner was blank and the songs just wouldt play after looking on here a lot of people said reinstall works so i tried and now no songs will play and all my playlists are empt...

  • Casual Listener
  • so certain songs wouldnt play when i pressed on them the album cover in the corner was blank and the songs just wouldt play after looking on here a lot of people said reinstall works so i tried and n...
  • tylerpoowrie
  • Casual Listener
  • 316 Views
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  • 316 Views
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Solved!! Full Song not playing from Playlists

PlanPremiumCountryCanada Operating System(Windows 10, Web Player, Android) My Question or Issue Today whenever i listen to a play lists songs are not playing all the way through. If a song is 4 minutes long at the 3:20 mark it will jump into the next...

  • Music Fan
  • Plan Premium Country Canada  Operating System (Windows 10, Web Player, Android)    My Question or Issue  Today whenever i listen to a play lists songs are not playing all ...
  • zoso_03
  • Music Fan
  • 31650 Views
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  • 31650 Views
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Solved!! Not displaying or playing any music.

PlanPremiumCountryUnited KingdomDeviceWindows Desktop CustomOperating SystemWindows 10 My Question or IssueMy Spotify refuses to load any of the music from my library, it just redirects me to browse in all of my categories, Albums, Artists, Songs etc...

  • Visitor
  • Plan Premium Country United Kingdom Device Windows Desktop Custom Operating System Windows 10   My Question or Issue My Spotify refuses to load any of the music from my library, it jus...
  • Angelsigu
  • Visitor
  • 251 Views
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  • 251 Views
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slow loading on pc

one of the below information is required. However, the more you provide the easier it will be for us to try and help. Yes my spotify loads slowly and 1 station only has 1 song when before it had 3 hours worth. What do I do and how do I fix it ? windo...

  • Music Fan
  • one of the below information is required. However, the more you provide the easier it will be for us to try and help. Yes my spotify loads slowly and 1 station only has 1  song when before it ha...
  • Loxer
  • Spotify Star
  • 780 Views
  • 1 replies
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  • 780 Views
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Radio stations not available/Can't create new ones

My Question or IssueHi, I no longer see suggested radio stations based on recent playlists and I am unable to create a new Radio station. I simply have ten options for artist-based stations. PlanPremiumCountryUKDeviceHP laptopOperating SystemWindows ...

  • Regular
  • My Question or Issue Hi, I no longer see suggested radio stations based on recent playlists and I am unable to create a new Radio station. I simply have ten options for artist-based stations.  ...
  • 1234190979
  • Casual Listener
  • 232 Views
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Unable to see any songs or play music through desktop app

PlanPremiumCountryUSDeviceHP LaptopOperating SystemWindows 10 My Question or IssueI have always had a problem using the radio feature. It says "Error Failed to load", so i uninstalled Spotify and tried a fresh install from the website. Now nothing wi...

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  • Newbie
  • Plan Premium Country US Device HP Laptop Operating System Windows 10   My Question or Issue I have always had a problem using the radio feature. It says "Error Failed to load", so i un...
  • Mantisentil
  • Community Legend
  • 194 Views
  • 1 replies
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  • 194 Views
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Solved!! Empty playlist

I have recently reinstalled spotify on my laptop and I found that all my playlists were showing empty while their names were all right. Spotify on my phone shows everything same as before.

  • Casual Listener
  • I have recently reinstalled spotify on my laptop and I found that all my playlists were showing empty while their names were all right. Spotify on my phone shows everything same as before.
  • Mantisentil
  • Community Legend
  • 470 Views
  • 4 replies
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  • 470 Views
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Solved!! There is no podcasts section in "my libary"

PlanFree/PremiumCountryAlgeriaOperating SystemWindows 10 My Question or IssueI saw older posts which say they fixed my issue with some update.Note that i have the latest version of spotify.

  • Regular
  •   Plan Free/Premium Country Algeria Operating System Windows 10   My Question or Issue I saw older posts which say they fixed my issue with some update.Note that i have the latest ...
  • Sebasty
  • Spotify Star
  • 356 Views
  • 8 replies
  • 0 likes
  • 356 Views
  • 8 replies
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Local Files do not lock / sync with corresponding Spotify files

I have attempted to post this but was marked as spam. Here is the issue in full detail: https://justpaste.it/2g0r9 Ultimately, the issue is: Synced local files are working fine on my Desktop AND Phone in some cases, but in other cases they are ONLY w...

  • Roadie
  • I have attempted to post this but was marked as spam. Here is the issue in full detail:   https://justpaste.it/2g0r9   Ultimately, the issue is:   Synced local files are working ...
  • Kadejr
  • Gig Goer
  • 122 Views
  • 1 replies
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  • 122 Views
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Spotify Premium stops playing at random.

PlanPremiumCountry USADeviceDell i7 LaptopOperating SystemWindows 8.1 My Question or Issue My Spotify randomly stops playing music. The progress bar continues as if it is playing but there is no sound. If I attempt to change tracks it starts giving m...

  • Casual Listener
  • Plan Premium Country  USA Device Dell i7 Laptop Operating System Windows 8.1   My Question or Issue  My Spotify randomly stops playing music. The progress bar continues as if...
  • FaherWh0
  • Casual Listener
  • 164 Views
  • 2 replies
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  • 164 Views
  • 2 replies
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