Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Issue I just got back from a week or so break from my computer, and I come back on and wanted to listen to music. I soon find that it says it's stuck in offline mode. Offline Mode i...
Plan Premium Country United States Device PC Operating System Windows 10 My Issue I just got back from a week or so break from my computer, and I come back on and wan...
598 Views
0 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or IssueMy local mp3 files shows in Playlist but can't be payed why? It is marked with gray colour.
Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Windows 10 My Question or Issue My local mp3 files shows in Playlist but can't be payed why? It is marked with gr...
Casual Listener
482 Views
2 replies
0 likes
Hello.I have problem with updating description.I would like to change my description. After saving My playlist, description is here. But, after loading playlist, description is, as It was before updating.Could You look on this issue please and fix It...
Hello. I have problem with updating description. I would like to change my description. After saving My playlist, description is here. But, after loading playlist, description is, as It was before ...
408 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueSometimes, when I want to use Spotify, it won't use more than 1 MB of the disk (although it claims it's using 100%), but when I close Spotify, it will use much more...
Plan Premium Country United States Device PC Operating System Windows 10 My Question or Issue Sometimes, when I want to use Spotify, it won't use more than 1 MB of the disk (although...
349 Views
0 replies
0 likes
Good morning, i've recently installed spotify on my computer and i get error 112 which doesn't let me to log in nor access the main spotify webpage. What should I do?
Good morning, i've recently installed spotify on my computer and i get error 112 which doesn't let me to log in nor access the main spotify webpage. What should I do?
337 Views
0 replies
0 likes
In playlists, all sorting is done including prefixes like 'The' and 'A'. So e.g. The Rolling Stones is sorted under 'T'. In "your library" sorting ignores these prefixes. So, The Rolling Stones is sorted under 'R'. This is inconsistent and very confu...
In playlists, all sorting is done including prefixes like 'The' and 'A'. So e.g. The Rolling Stones is sorted under 'T'. In "your library" sorting ignores these prefixes. So, The Rolling Sto...
384 Views
0 replies
0 likes
Spotify no longer opens on my PC-Win10 (nothing happens when I click on the icon).Cannot uninstall it from my PC either to reinstall a newer version (nothing happens when I click on the icon).My Spotify account works fine still on my iPhone however. ...
Spotify no longer opens on my PC-Win10 (nothing happens when I click on the icon). Cannot uninstall it from my PC either to reinstall a newer version (nothing happens when I click on the icon)....
373 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhone8Operating SystemWindows10 My Question or IssueMy Release Radar this week has content from an artist that I am not following. This artist has the exact same name as one of the arists that I do follow but it is not ...
Plan Premium Country Canada Device iPhone8 Operating System Windows10 My Question or Issue My Release Radar this week has content from an artist that I am not following. This artist ...
819 Views
0 replies
6 likes
My Spotify user name was used to be "marti", but someday it automatically changed to "abkgz8iwshjrdky2zp2vhf7vh", and it has no sense.I'd like to know if I can have my original name again, thanks.
My Spotify user name was used to be "marti", but someday it automatically changed to "abkgz8iwshjrdky2zp2vhf7vh", and it has no sense. I'd like to know if I can have my original name again, thanks. ...
Composer
676 Views
1 replies
0 likes
PlanFreeCountryBrazilDevicewindows PCOperating Systemwindows 10 My Question or IssueLately, I'm having a terrible problem with the spotify PC app, just all the songs are gone, all the playlists I access are empty. The strange thing is that when I ent...
Plan Free Country Brazil Device windows PC Operating System windows 10 My Question or Issue Lately, I'm having a terrible problem with the spotify PC app, just all the songs are gone...
443 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceAcer Nitro V Gaming LaptopOperating SystemWindows 10 My Question or IssueSo yesterday I was going through files to decided what to delete, as I has way too much on my harddrive. I ran some of them to see what they were, and...
Plan Premium Country USA Device Acer Nitro V Gaming Laptop Operating System Windows 10 My Question or Issue So yesterday I was going through files to decided what to delete, as I has...
370 Views
0 replies
0 likes
DeviceDesktop, Mobile phone and TabletCountryThe NetherlandsOperating SystemWindows 10, IOS12(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, i am using spotify premium in the Netherlands on both Windows 10 desktop and Ios 12. When i u...
Device Desktop, Mobile phone and Tablet Country The Netherlands Operating System Windows 10, IOS12 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, i am using spo...
394 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceLenovo ideapad 310Operating SystemWindows 10 My Question or IssueRecently, whenever I connect my laptop to a bluetooth device ie. speaker or headphones, audio coming from spotify will play out of my laptop speaker rather tha...
Plan Premium Country UK Device Lenovo ideapad 310 Operating System Windows 10 My Question or Issue Recently, whenever I connect my laptop to a bluetooth device ie. speaker or headpho...
705 Views
0 replies
1 likes
PlanPremiumCountryRomaniaDeviceWindows 10 PC [1.1.14.475.g566c8beb (Microsoft Store version)]Operating SystemWindows 10 Version 1809 My Question or IssueBasically in the PC app, from time to time, playlists "freeze". If i add or remove songs from oth...
Plan Premium Country Romania Device Windows 10 PC [1.1.14.475.g566c8beb (Microsoft Store version)] Operating System Windows 10 Version 1809 My Question or Issue Basically in the PC a...
321 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceDesktop ComputerOperating SystemWindows 7 My Question or IssueHey guys, I'm currently facing the issue of Spotify suddenly deciding to not play any songs anymore. This however only applies to the desktop app, since the ...
Plan Premium Country Germany Device Desktop Computer Operating System Windows 7 My Question or Issue Hey guys, I'm currently facing the issue of Spotify suddenly deciding to...
Casual Listener
709 Views
2 replies
0 likes
PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 (1903) with latest patches My Question or IssueI recently received my Burson Audio Playmate DAC/Headamp. And i've encountered a very strange issue with Spotify.After i reboot, and start Spoti...
Plan Premium Country Norway Device PC Operating System Windows 10 (1903) with latest patches My Question or Issue I recently received my Burson Audio Playmate DAC/Headamp. And i've e...
Casual Listener
907 Views
2 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceOperating SystemWindows 7 Home Premium My Question or IssuePlease let me know if everything is ok with friend activity because I can´t see it...see nothing. So I wonder if anyone else has the same problem as me.....
Plan Premium Country Czech Republic Device Operating System Windows 7 Home Premium My Question or Issue Please let me know if everything is ok with friend activity because I can´t see...
Community Legend
573 Views
1 replies
0 likes
PlanFreeCountryThe NetherlandsDeviceLenovo Legion y540 15IRHOperating SystemWindows 10 ProMy Question or IssueAll fonts appear blurry, it's unbearable to look at. It also won't let me fullscreen fully.
Plan Free Country The Netherlands Device Lenovo Legion y540 15IRH Operating System Windows 10 Pro My Question or Issue All fonts appear blurry, it's unbearable to look at. It also won't let ...
Newbie
6038 Views
6 replies
4 likes
PlanPremium DuoCountryPoland Operating SystemWindows 10 My Question or Issue Hi there, Until recently, I was able to always pick up the songs I was listening to on any device I would be switching to, be it from one computer to android, or the other w...
Plan Premium Duo Country Poland Operating System Windows 10 My Question or Issue Hi there, Until recently, I was able to always pick up the songs I was listeni...
Casual Listener
3209 Views
5 replies
4 likes
What is the highest streaming kHz on Spotify? I need to match it with my DAC.
What is the highest streaming kHz on Spotify? I need to match it with my DAC.
Community Legend
4190 Views
1 replies
0 likes
