Announcements

Help Wizard

Step 1

NEXT STEP

Spotify can't play right now. If you have the file on your computer you can import it.

Spotify can't play right now. If you have the file on your computer you can import it.

Plan

Free

Country

United States

Operating System

Windows 10

 

My Question or Issue

Spotify now can't play after installing the Windows software update. What's going on?

 

Edit: Problem was fixed by Spotify.

 

Reply
4 Replies

Hi there @Slash988,

thanks for reaching out !

 

This message is presented when the app is having issue finding a soild network connection.

 

Please make sure you do not have any active win firewall / other firewall / anti virus installed and blocking the app (make sure Spotify is in the exceptions if needed).

 

Then, perform a clean reinstall of the app following this steps.

 

Hope this helps.

Let me know how it goes 🙂

Hey there @Slash988

 

Thanks for searching for the answer you need here! 
 

Just jumping in to add some info to what @OneByBoo already said. We also suggest you restart the Internet connection device (e.g. wireless router) in order to reset the network connectivity. 

 

In case you experience the same - try switching to a different network to see if the issue is network-related. 

 

Hope this helps. Keep us posted.

Problem was fixed by Spotify.

Hey there @Slash988

 

Thanks for keeping us in the loop. 

 

We're happy to hear this has been resolved. Let us know if you need any help. 

 

Take care!

Suggested posts