Random songs are grayed out in web player

[sadastronaut]

Plan

Premium

Country

United States

Device

Dell Desktop

Operating System

Windows 10

My Question or Issue

Using the web player in the Brave Browser (also tried in Firefox) and noticed that some songs are randomly grayed out. I am unable to play them if I try. While the song in the screenshot is explicit, other explicit songs are not grayed out. Also, there is another song in the screenshot that is grayed out that is not explicit.

This is not an issue in the desktop app on the same machine.

[MafeG]

Hi @sadastronaut,

Thank you for posting on the Community about this. 

After doing some tests, we were able to partially replicate this issue with the same playlist. The difference is that on the Web Player, if we start playing the song before a grayed out one and click Skip, the grayed out song plays without trouble. Can you confirm if the same happens from your end? 

Also, it'd be great to know if this happens only on that playlist or any other you have.

Keep us posted.

[sadastronaut]

Hi,

Thanks for your response.

I confirmed that the song is still played if I start a song before it and skip to it. However, if I shuffle the playlist, I don't think the song gets played (I don't see it in the Next From:). 

I have confirmed this happens with multiple playlists, usually with the same song.

This same song "Love Love Love" by My Morning Jacket appears grayed out in my playlist, another's playlist, and the Spotify playlist Grade A. 

Thanks.

[Alex]

Hey @sadastronaut,

Thanks for the reply.

Could you send us a link/ URI to the song in question, so we can check this on our end as well. We're asking for this, since some songs/ albums have different releases available in different countries. 

Cheers.

[sadastronaut]

Sure, spotify:track:4d2IWdIT5Xw8crEWGKWUU6 .

[MafeG · Accepted solution]

Hi @sadastronaut,

Thank you for keeping in touch!

We've checked this again and found the songs are all visible now. Can you confirm if the same happens to you? 

If not, please try clearing the cookies and cache of your browser and try again.

Keep us posted.

[sadastronaut]

They are. Awesome. Thanks!

[Eni]

Hi there @sadastronaut,

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help.

Have a great day 🙂