Announcements
The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

eoris

Newbie

16588 Views

115 replies

53 likes

  • 16588 Views
  • 115 replies
  • 53 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

2661 Views

16 replies

3 likes

Possible Bug
  • 2661 Views
  • 16 replies
  • 3 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

hroski

Visitor

6141 Views

40 replies

2 likes

  • 6141 Views
  • 40 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

10400 Views

0 replies

4 likes

  • 10400 Views
  • 0 replies
  • 4 likes

Superuser Contribution I can't login into my account, PW already changed

My PW has been reinitialised and still can't login.My country is righly setup (Denmark) but still is doesnt work

Visitor

My PW has been reinitialised and still can't login. My country is righly setup (Denmark) but still is doesnt work

Yordan

Moderator

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm using Spotify app will it count as a stream if I lower the volume from sound settings

PlanFreeCountry DeviceLaptopOperating SystemWindows 10 My Question or IssueI am using the Spotify app on windows 10. Will it not count as a stream if I lower the volume from the "app volume and device preferences" in sound settings of the laptop and ...

Visitor

Plan Free Country   Device Laptop Operating System Windows 10   My Question or Issue I am using the Spotify app on windows 10. Will it not count as a stream if I lower the volume ...

Yordan

Moderator

14916 Views

1 replies

0 likes

  • 14916 Views
  • 1 replies
  • 0 likes

Superuser Contribution All of my account's playlists have vanished from library.

None of the below information is required. However, the more you providIe the easier it will be for us to try and help.PlanPremiumCountryUSADeviceLITERALLY ALL OF THEMOperating SystemEVERY ONE WE HAVE TRIED My Question or IssueAll of my account's pla...

Newbie

None of the below information is required. However, the more you providIe the easier it will be for us to try and help. Plan Premium Country USA Device LITERALLY ALL OF THEM Operating System ...

Yordan

Moderator

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution video black screen

After 5 mins of play video goes black. Audio unaffected.Tried logging out and uninstalling all devices then reinstalling on 1 and logging back in. Tried restart. Tried playback settings to normal. Tried downloading the content. Tried playing other co...

Newbie

After 5 mins of play video goes black. Audio unaffected. Tried logging out and uninstalling all devices then reinstalling on 1 and logging back in. Tried restart. Tried playback settings to normal. ...

Alex

Spotify Legend

1447 Views

1 replies

0 likes

  • 1447 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify.com redirecting to Brazil site

When I go to https://www.spotify.com/ it automatically redirects me to https://www.spotify.com/br/ even tho the location in my account is set to India and I'm not using any proxy or vpn

Visitor

When I go to https://www.spotify.com/ it automatically redirects me to https://www.spotify.com/br/ even tho the location in my account is set to India and I'm not using any proxy or vpn

Yordan

Moderator

937 Views

1 replies

0 likes

  • 937 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sometimes the song playing in playlist doesn't match song actually playing

Noticed this on a Spotify official playlist: https://imgur.com/XkiS2qbNotice the song in green on the main browser window doesn't match the song in "Now Playing".I think this has to do with playlists updating; I must be playing a previous version of ...

Visitor

Noticed this on a Spotify official playlist: https://imgur.com/XkiS2qb Notice the song in green on the main browser window doesn't match the song in "Now Playing". I think this has to do with pla...

Vasil

Moderator

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution I would like to know why the people I follow don't show up in the friends

In the bar on the side, only one friend that I follow appears, I would like them all to appear.

Visitor

In the bar on the side, only one friend that I follow appears, I would like them all to appear.

Dian

Spotify Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop overlay not appearing even after reinstalling

Recently the desktop overlay has not been popping up when I press pause/play or the skip buttons, I reinstalled the Spotify app and made sure the option for it to be displayed was turned on but it still does not work, what should I do?

Visitor

Recently the desktop overlay has not been popping up when I press pause/play or the skip buttons, I reinstalled the Spotify app and made sure the option for it to be displayed was turned on but it st...

Jeremy

Spotify Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution try to play music and says can't play right now

been like this for over a week i have tried uninstalling and reinstall restart computer then download and everything please help

Visitor

been like this for over a week i have tried uninstalling and reinstall restart computer then download and everything please help

Jeremy

Spotify Legend

652 Views

3 replies

0 likes

  • 652 Views
  • 3 replies
  • 0 likes

Superuser Contribution warum bginnt das abspielen immer fehlerhaft?

zu beginn einer musikdatei springt dieser laufbutton nicht mit dem richtigen tempo mit. dadurch beginnt ein lied manchmal zwei bis dreimal....

Visitor

zu beginn einer musikdatei springt dieser laufbutton nicht mit dem richtigen tempo mit. dadurch beginnt ein lied manchmal zwei bis dreimal....

Elena

Moderator

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts are not playing in sorted order - Desktop

I have my podcasts sorted oldest to newest, but when an episode ends it will automatically go to the previous episode in stead of the next. i.e. I want them to play 48, 49,50 ... but it will play 50, 49, 48.I have searched for answers and done a comp...

Newbie

I have my podcasts sorted oldest to newest, but when an episode ends it will automatically go to the previous episode in stead of the next. i.e. I want them to play 48, 49,50 ... but it will play 5...

OscarDC

Moderator

1327 Views

1 replies

4 likes

  • 1327 Views
  • 1 replies
  • 4 likes

How do I fix "Post flooding detected"? 2

Regarding https://community.spotify.com/t5/Desktop-Windows/How-do-I-fix-quot-Post-flooding-detected-quot/m-p/5370534, TS reports a problem with posting, I report a problem with posting sometimes, and you answer clearly states that we are in fact spam...

Roadie

Regarding https://community.spotify.com/t5/Desktop-Windows/How-do-I-fix-quot-Post-flooding-detected-quot/m-p/5370534, TS reports a problem with posting, I report a problem with posting sometimes...

619 Views

0 replies

0 likes

  • 619 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playback keeps stopping

Recently, songs on desktop only keep stopping (not pausing) mid-playback.My playback quality is set to automatic, I've reinstalled Spotify, and I've got a good internet connection. Any advice?

Visitor

Recently, songs on desktop only keep stopping (not pausing) mid-playback. My playback quality is set to automatic, I've reinstalled Spotify, and I've got a good internet connection. Any advice?

Mario

Spotify Legend

618 Views

1 replies

1 likes

  • 618 Views
  • 1 replies
  • 1 likes

Superuser Contribution Song gets stuck on certain parts repeats itself for few seconds

So basically the title around 6-7 secs songs will get stuck and will repeat the same part over and over 3-4 times and after that it streams normally why this could be happening? any ideas or solutions?

Newbie

So basically the title around 6-7 secs songs will get stuck and will repeat the same part over and over 3-4 times and after that it streams normally why this could be happening? any ideas or solution...

Mario

Spotify Legend

1535 Views

1 replies

0 likes

  • 1535 Views
  • 1 replies
  • 0 likes

Superuser Contribution When i put songs on repeat they start lagging at around the 8-10 seconds

PlanFreeCountryBrazilE-mail**bleep**Operating SystemWindows 10 My Question or IssueFor some reason a week ago or so whenever i put my songs on repeat when they get to the 8 to 10 seconds mark it starts lagging, and continues so for more 5 to 10 secon...

Music Fan

Plan Free Country Brazil E-mail **bleep** Operating System Windows 10   My Question or Issue For some reason a week ago or so whenever i put my songs on repeat when they get to the 8 t...

Jeremy

Spotify Legend

7779 Views

24 replies

4 likes

Lag
  • 7779 Views
  • 24 replies
  • 4 likes

Superuser Contribution Windows laptop connected to internet, but no internet connection on Spotify

I continuously get error code 39, saying my firewall may be blocking Spotify OR I need to adjust my proxy settings.I have done the following so far and they did not work.- Restarted laptop- Re-installed Spotify- Changed proxy settings from auto-detec...

Casual Listener

I continuously get error code 39, saying my firewall may be blocking Spotify OR I need to adjust my proxy settings. I have done the following so far and they did not work. - Restarted laptop - Re-...

Elena

Moderator

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution i reset my pc and spotify was downloaded

i hard reset my windows pc and when i went to install spotify it was already installed?

Visitor

i hard reset my windows pc and when i went to install spotify it was already installed?

Jeremy

Spotify Legend

963 Views

1 replies

0 likes

  • 963 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Windows][Other] Too difficult to reach album page independently

After the last update, Spotify app on Windows 11 stopped to show each album in a separated page, automatically. To do this, you need to click on some album at the artist page, choose the type visualization to "squared" and them click in the album. It...

Visitor

After the last update, Spotify app on Windows 11 stopped to show each album in a separated page, automatically.   To do this, you need to click on some album at the artist page, choose the typ...

Jeremy

Spotify Legend

750 Views

2 replies

0 likes

Album view
autoplay
User Choice
  • 750 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs randomly stopping at 10 seconds after skipping songs

PlanFreeCountryPhillipinesDeviceAcer Aspire 5 LaptopOperating SystemWindows 10 My Question or Issuehey, I tried to put off posting help here but after trying everything that came up when checking google for help I ran out of options as the title sugg...

Newbie

  Plan Free Country Phillipines Device Acer Aspire 5 Laptop Operating System Windows 10    My Question or Issue hey, I tried to put off posting help here but after trying ev...

Not applicable

1206 Views

2 replies

0 likes

  • 1206 Views
  • 2 replies
  • 0 likes