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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Small question about Private Session

I read through an old thread about Private Session and didnt find an answer to this nor a way to respond to it so I figured Id make a new thread. I understand private session prevents friends from seeing what youre listening to, but does it also prev...

  • Newbie
  • I read through an old thread about Private Session and didnt find an answer to this nor a way to respond to it so I figured Id make a new thread. I understand private session prevents friends from se...
  • cjberkley
  • Visitor
  • 797 Views
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  • 797 Views
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Solved!! My library got erased

I got all of my library deleted in desktop windows version(my favorites, albums, artists). Playlists are fine. I have tried reinstalling app, logging out/in. It's all fine in the android version I have on my phone.PlanPremium TrialCountryRussia(It wa...

  • Visitor
  • I got all of my library deleted in desktop windows version(my favorites, albums, artists). Playlists are fine. I have tried reinstalling app, logging out/in. It's all fine in the android version I ha...
  • Billy-J
  • Spotify Star
  • 412 Views
  • 1 replies
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Cant install spotify as admin

PlanFree/PremiumCountrySlovakiaDevice(DELL Precision 17-7750)Operating System( Windows 10 My Question or IssueOn my PC at work only admin account can install apps but spotify.exe reacts as "Please install Spotify using a normal account instead of an ...

  • Visitor
  • Plan Free/Premium Country Slovakia Device ( DELL  Precision 17-7750 ) Operating System ( Windows 10   My Question or Issue On my PC at work only admin account can install apps bu...
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Album Art gets stuck on specific tracks

When I listen to certain tracks in my Spotify playlist, album artwork at the bottom will get stuck on that specific track, even when I click over to another track or playlist. I am on Windows 10. This only happens with local files. I am using Spotify...

  • Casual Listener
  • When I listen to certain tracks in my Spotify playlist, album artwork at the bottom will get stuck on that specific track, even when I click over to another track or playlist. I am on Windows 10. Thi...
  • Yoruiopz
  • Visitor
  • 604 Views
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  • 604 Views
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Solved!! I beg an equalizer is added to Spotify for desktop.

I have it on my phone and its great... I switch to my desktop and I'm often disappointed. I do not understand why it has not been added yet and has been considered a closed topic for years.

  • Music Fan
  • I have it on my phone and its great... I switch to my desktop and I'm often disappointed. I do not understand why it has not been added yet and has been considered a closed topic for years.
  • Jharp07
  • Visitor
  • 1410 Views
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Low start

Plan: PremiumCountry: Honduras DeviceDell Inspiron 15Operating SystemWindows 10 My Question or IssueThe problem is when i tried to start Spotify app in my computer with windows 10, the problem start past week and i don´t what are the problem. My comp...

  • Visitor
  • Plan: Premium Country: Honduras   Device Dell Inspiron 15 Operating System Windows 10   My Question or Issue The problem is when i tried to start Spotify app in my computer wi...
  • Billy-J
  • Spotify Star
  • 130 Views
  • 1 replies
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  • 130 Views
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Liked Songs Disappeared

PlanPremiumCountryUkraineDevicePCOperating SystemWindows 10,etc. My Question or IssueToday my liked songs suddenly disappeared. The app ver - 1.1.37.690.g8f3b16fcI tried to uninstall and then clear install. No luck P.S. It works fine on my android ph...

  • Visitor
  • Plan Premium Country Ukraine Device PC Operating System Windows 10,etc.   My Question or Issue Today my liked songs suddenly disappeared. The app ver - 1.1.37.690.g8f3b16fc I tri...
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
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  • 238 Views
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Search shows a massive amount of irrelevant results and there is no order of relevance

PlanPremiumCountryBrazilDevicePCOperating SystemWindows 10 My Question or IssueThe search is really broken. Here is an example:I want to listen to a song called Frida (by BEHM but let's pretend I don't remember) So I put Frida (or "Frida" doesn't see...

  • Music Fan
  • Plan Premium Country Brazil Device PC Operating System Windows 10   My Question or Issue The search is really broken. Here is an example: I want to listen to a song called Frida (by B...
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Spotify problem

PlanPremiumCountryRussiaDeviceDesktop , Xiaomi Redmi6A.Operating SystemWindows 10 , Android My Question or Issue After updating Spotify in your favorite tracks, all your favorite tracks disappeared and a "table" appeared: tracks that you liked will a...

  • Casual Listener
  •   Plan Premium Country Russia Device Desktop , Xiaomi Redmi6A. Operating System Windows 10 , Android   My Question or Issue   After updating Spotify in your favorite tr...
  • Billy-J
  • Spotify Star
  • 166 Views
  • 1 replies
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  • 166 Views
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Solved!! Can't minimize "See what your friends are playing"

PlanPremiumCountryUKDeviceDell LaptopOperating SystemWindows 10 My Question or IssueIn the Windows app I can't minimise the "See what your friends are playing" (Find Friends) panel on the right hand side. I have no interest in the social capabilities...

  • Regular
  • Plan Premium Country UK Device Dell Laptop Operating System Windows 10   My Question or Issue In the Windows app I can't minimise the "See what your friends are playing" (Find Friends)...
  • Emilia_8
  • Spotify Star
  • 731 Views
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  • 731 Views
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Appears On section out of order

PlanPremiumCountryBelgiumDeviceMSI GS60Operating SystemWindows 10 The Appears On section is no longer ordered by release date, it's now just random. Please change it back. Non-chronological lists being forced is the worst things to come to software i...

  • Regular
  • Plan Premium Country Belgium Device MSI GS60 Operating System Windows 10   The Appears On section is no longer ordered by release date, it's now just random. Please change it back. Non-...
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Spotify not saving recently played/liked songs/albums

PlanPremiumCountryUkraine DevicePCOperating SystemWindows 10 My Question or IssueI start using Spotify 1d ago, since its available in Russian/Ukraine countriesEverything is oke with web version and IOS, but i have issues with PC version WINDOWS 10Dun...

  • Visitor
  •   Plan Premium Country Ukraine   Device PC Operating System Windows 10   My Question or Issue I start using Spotify 1d ago, since its available in Russian/Ukraine coun...
  • 152 Views
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  • 152 Views
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  • 6 likes

Allowing thru HOSTS file

PlanFreeCountry Devicepc master raceOperating SystemWindows 10 My Question or IssueAfter just a few songs, the player wants to play an ad. I can live with that, but my HOSTS file is not allowing the request for an ad to leave my PC. That's sorta it's...

  • Casual Listener
  • Plan Free Country   Device pc master race Operating System Windows 10   My Question or Issue After just a few songs, the player wants to play an ad. I can live with that, but my H...
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Solved!! Not Playing Through External Device (Windows 10) 'Spotify can't play this right now'

PlanPremiumCountryUnited KingdomDeviceHP ElitebookOperating SystemWindows 10 My Question or IssueWhen I try to play any track through my external Soundcard/speakers I get the message: 'Spotify can't play this right now.If you have the file on your co...

  • Casual Listener
  • Plan Premium Country United Kingdom Device HP Elitebook Operating System Windows 10   My Question or Issue When I try to play any track through my external Soundcard/speakers I get the...
  • charo
  • Casual Listener
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  • 2422 Views
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I can not install the application

PlanFreeCountry(Russia)Device(PC)Operating System(Windows My Question or IssueI can't install the app. An error appears. I attach screenshots

  • Visitor
  • Plan Free Country (Russia) Device (PC) Operating System (Windows 😎 My Question or Issue I can't install the app. An error appears. I attach screenshots
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
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  • installing spotify
  • 149 Views
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Superuser Contribution Spotify automatically closes on Windows 10 on my laptop

PlanFreeCountryPhilippinesDeviceAsus VivoBook 15 X540UVOperating SystemWindows 10 My Question or IssueThe Microsoft Store app version of Spotify works fine on my laptop, but when I click the play button to listen to a song, Spotify automatically clos...

  • Newbie
  • Plan Free Country Philippines Device Asus VivoBook 15 X540UV Operating System Windows 10   My Question or Issue The Microsoft Store app version of Spotify works fine on my laptop, but ...
  • Peter
  • Spotify Legend
  • 198 Views
  • 1 replies
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  • 198 Views
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dell laptop can play spotify website but not downloaded program

I had messed around with my audio settings a bit to try to allow my computer to register my earbuds (with microphone capabilites) to have me be able to hear computer-generated sounds while also being able to imput my voice during a screen-record. I b...

  • Newbie
  • I had messed around with my audio settings a bit to try to allow my computer to register my earbuds (with microphone capabilites) to have me be able to hear computer-generated sounds while also being...
  • HarshadZade
  • Visitor
  • 1010 Views
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  • 1010 Views
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Superuser Contribution [Win10] Spotify crashes immediately on song playback

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueSpotify crashes immediately as soon as a song should be played without any error message.I can launch the program. I can open and edit playlists etc. without issue. I'm a...

  • Regular
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Spotify crashes immediately as soon as a song should be played without any error message. I c...
  • Conne
  • Regular
  • 230 Views
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  • 230 Views
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Can't access Spotify on Laptop

PlanPremiumCountryUKDeviceLaptopOperating SystemWindows 10 My Question or IssueI can't access spotify website on my laptop. Error messages, Chrome:This site can’t be reachedwww.spotify.com refused to connect. Edge: Hmmm… can't reach this pagewww.spot...

  • Casual Listener
  • Plan Premium Country UK Device Laptop Operating System Windows 10   My Question or Issue I can't access spotify website on my laptop.  Error messages,    Chrome: This...
  • OneByBoo
  • Community Legend
  • 342 Views
  • 3 replies
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  • 342 Views
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Not all Albums are loading

PlanPremiumCountryNew ZealandDeviceHP Pavillion x360 convertible 14-dh0127TUOperating SystemWindows 10My Question or IssueIn my albums menu, I sort albums by artists so I can easily access particular artists' discography. But when I do sort by artist...

  • Visitor
  • Plan Premium Country New Zealand Device HP Pavillion x360 convertible 14-dh0127TU Operating System Windows 10 My Question or Issue In my albums menu, I sort albums by artists so I can easily...
  • 113 Views
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  • 113 Views
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