Help Wizard

Step 1


video black screen

video black screen

After 5 mins of play video goes black. Audio unaffected.
Tried logging out and uninstalling all devices then reinstalling on 1 and logging back in. Tried restart. Tried playback settings to normal. Tried downloading the content. Tried playing other content, same issue video lasts for 5 mins of play then black, Original video still black.

Any solutions welcome
1 Reply

Hi @Sebbaker 


Thanks for the post.


Can you let us know what device this is happening on? Device model, OS version and Spotify version.


Also, is this happening only on a single show or every video podcast you've tried.


Keep us posted.

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts