Hi! I am experiencing exactly the same issue as related in https://community.spotify.com/t5/Ongoing-Issues/Multiple-registrations-of-same-device-in-offline-dev... that was marked as "not an issue" and closed.
In my case, the fix provided in https://support.spotify.com/uk/article/listen-offline-troubleshooting/ wont also apply.
It is more than unconvenient because my music dissapears once and again by surprise even though the limit of three devices is not truly reached.
This issue has been reported more than once by many different users ... is it already a fix for it?
Thanks and regards!
Plan
Premium
Country
Spain
Device
Laptop HP i7
Operating System
Windows 10
Hey there @Hell32,
Thanks for posting and welcome to the community!
Could you let us know if you're using an external hard drive? Also, make sure sure that your device is on the latest software version.
Further, we'd suggest performing a clean reinstall of the app on your laptop to start afresh. However, make sure to follow the steps below instead:
Please note that you will need to redownload your offline songs one more time.
Hope to hear back good news 🙂
/K
Hi Katerina!
Thanks for your prompt answer. I can confirm I am not using an external HD and already tried to delete all the devices and start from scratch, trying a clean install with latest version.
Any hint will be appreciated. Thanks!
Hey @user-removed,
There seems to be something creating multiple caches. Let's try some other things:
Let us know if that helps! 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…